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Barclays Logo Barclays · IT - Administration

Production Support Engineer

United States, Whippany 80000.00 - 120000.00 USD / Year · Job Posted May 28, 2026
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Job Description

Step into a pivotal role as a Production Support Engineer – BA4 and be part of a team shaping the future of banking at Barclays. Our mission is to deliver innovative solutions while ensuring the stability and reliability of applications within the Financial Crime Technology portfolio. In this role, you will play a key part in resolving user‑reported production issues and batch failures, managing alerts, triaging incidents, and overseeing change and capacity management in alignment with ITIL standards. Your work will help maintain the operational resilience of FinCrime systems that underpin critical regulatory compliance.

Job Responsibility

  • Resolving user‑reported production issues and batch failures
  • Managing alerts
  • Triaging incidents
  • Overseeing change and capacity management in alignment with ITIL standards
  • Provision of technical support for the service management function to resolve more complex issues
  • Develop the support model and service offering to improve the service to customers and stakeholders
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
  • Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

Requirements

  • Experience applying ITIL standards for incident, change and problem management, in a production support environment
  • Skills in Database Technology, preferably Oracle and Unix based system shell scripting
  • Experience writing shell/python scripts and experience with job scheduling using Autosys or TWS
  • Experience monitoring software performance using App Dynamics, ITRS Geneos
  • Experience with Log Analysis/Debugging, site reliability engineering and observability

Nice to have

  • Ample analytical and troubleshooting skills
  • Ability to work in shift-based support environments
  • Excellent communication skills
  • Attention to detail and operational discipline

What we offer

  • Medical
  • Dental
  • Vision coverage
  • 401(k)
  • Life insurance
  • Other paid leave for qualifying circumstances
  • Incentive award
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
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