Production Support Engineer Job at NTT DATA (Vancouver)

Production Support Engineer

Step into a pivotal role as a Production Support Engineer – BA4 and be part of a...

Location

United States , Whippany

Salary:

80000.00 - 120000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Experience applying ITIL standards for incident, change and problem management, in a production support environment
Skills in Database Technology, preferably Oracle and Unix based system shell scripting
Experience writing shell/python scripts and experience with job scheduling using Autosys or TWS
Experience monitoring software performance using App Dynamics, ITRS Geneos
Experience with Log Analysis/Debugging, site reliability engineering and observability

Job Responsibility

Resolving user‑reported production issues and batch failures
Managing alerts
Triaging incidents
Overseeing change and capacity management in alignment with ITIL standards
Provision of technical support for the service management function to resolve more complex issues
Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management

What we offer

Medical
Dental
Vision coverage
401(k)
Life insurance
Other paid leave for qualifying circumstances
Incentive award
Competitive holiday allowance
Life assurance
Private medical care

Fulltime

New

Production Support Engineer

Our client, a leading global financial institution, is seeking an experienced Te...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Nicoll Curtin

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience in Production Support, Site Reliability Engineering (SRE), IT Operations, or Technology Service Management within the banking or financial services sector
Strong experience in Incident Management, Problem Management, and Change Management
Solid understanding of Linux/Unix systems, networking fundamentals, and application architectures
Hands-on experience with monitoring and observability platforms such as Grafana, ELK, AppDynamics, ITRS, BMC, or equivalent tools
Excellent communication and stakeholder management skills
Willingness to work rotational shifts, including day and night shifts
Experience with cloud technologies, Kubernetes, OpenShift, and containerized environments
Scripting or automation experience using Python, Shell, or similar languages
Experience working in highly regulated industries
Exposure to ServiceNow, CI/CD pipelines, and modern SRE practices

Job Responsibility

Manage and coordinate major technology incidents impacting customers and business operations
Assess business impact and determine incident priority based on established severity frameworks
Mobilize technical support teams and facilitate incident bridges to drive rapid service restoration
Ensure timely escalation and execution of incident management processes
Coordinate problem management activities and support Root Cause Analysis (RCA) reviews
Act as the primary liaison between technology teams and business stakeholders during incidents
Provide clear and timely updates to senior management, business leaders, risk teams, and operational stakeholders
Facilitate real-time communication channels and business bridges during major incidents
Maintain incident dashboards and reporting mechanisms for ongoing service disruptions
Ensure incidents, outage details, business impacts, and recovery actions are accurately documented

Fulltime

Production Support Engineer

Location

India , Bengaluru

Salary:

Not provided

Parking Network B.V.

Expiration Date

June 19, 2026

Requirements

Monitor the critical applications and proactively notify whenever there is any deviation, to name a few like Kibana, Crashlytics, APM, Cloudwatch, etc.
Open and track tickets through resolution and give summary reports to customers.
Diagnose software, hardware, networking and systems failures.
Execute resolutions to problems and follow standard practices.
Determine, record and work with team to revise current procedures to enhance customer satisfaction.
Develop troubleshooting tips and tools to use in diagnosis.
Develop best practices and guidelines for technical support.
Efficient handling of on-ground incidents.
Review Meeting with Internal & External stakeholders (weekly / Monthly).
Following defined escalation path when needed.

Job Responsibility

Monitor the critical applications and proactively notify whenever there is any deviation, to name a few like Kibana, Crashlytics, APM, Cloudwatch, etc.
Open and track tickets through resolution and give summary reports to customers.
Diagnose software, hardware, networking and systems failures.
Execute resolutions to problems and follow standard practices.
Determine, record and work with team to revise current procedures to enhance customer satisfaction.
Develop troubleshooting tips and tools to use in diagnosis.
Develop best practices and guidelines for technical support.
Efficient handling of on-ground incidents.
Review Meeting with Internal & External stakeholders (weekly / Monthly).
Following defined escalation path when needed.

Production Support Engineer

Robert Half is actively partnering with an Austin-based client to identify a pro...

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in Production Support, Site Reliability Engineering, or similar roles within a SaaS environment
Proven experience leading or mentoring technical support or SRE teams
Extensive understanding of SDLC and production support frameworks
Experience working with databases, APIs, and web-based systems
Advanced ability to write and analyze complex SQL queries
Hands-on experience with monitoring, logging, and debugging tools (e.g., log analytics, diagnostics platforms)
Proficient troubleshooting and investigative skills in live production environments
Familiarity with cloud platforms (Azure preferred) and PaaS environments
Experience with automation and scripting for operational efficiency
Excellent communication skills and a strong sense of ownership

Job Responsibility

Oversee the health, performance, and uptime of a cloud-based application platform
Act as a player/coach, actively contributing to issue resolution while guiding the team
Lead incident response and resolution efforts, driving improved SLAs and faster recovery times
Perform root cause analysis (RCA) and implement preventative solutions
Collaborate with engineering, QA, and operations teams to support smooth releases and deployments
Identify and implement improvements to system reliability, monitoring, and support processes
Maintain a strong customer-first mindset with accountability for production stability
Develop and support team members through coaching, mentoring, and regular feedback
Create and maintain technical documentation, including SOPs, runbooks, and incident reports
Stay current on best practices related to cloud platforms, observability, and production support

What we offer

Healthcare (medical, dental, and vision plans)
401(k) and retirement plans
Commuter benefits
Employee and vendor discounts
Employee Assistance Program (EAP)

Fulltime

Production Support Engineer

Working at Citi is far more than just a job. A career with us means joining a te...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Experience with application support would be an added advantage, but not essential
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Experience: 12-15 years of progressive experience in an Application Support or Production Support role, preferably within a complex enterprise or banking environment
Operating Systems: Solid IT support experience with UNIX/Linux and Windows server environments, including command-line operations and basic system administration

Job Responsibility

Manages one or more apps support teams
Provides technical oversight across systems and applications
leverage skills across multiple apps support areas
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
Requires awareness of audit and compliance related issues
Contributes to formulation of strategies for apps support and other functional areas
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency

Fulltime

Production Support Engineer

You will be part of the Operations Technical team and you will direct technical ...

Location

Portugal , Felgueiras

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in related Engineering field (e.g. Mechanical, Electromechanical, Mechatronics, Electrical, Chemical, Materials)
3-5 years of experience in engineering roles with responsibility in manufacturing processes
Ability to support high volume manufacturing operations
Computer skills (Microsoft Office Suite, ERP Systems)
Good English knowledge

Job Responsibility

Understand and learn about the technical processes and lines to be implemented in Portugal
Participate in setting up the maintenance processes in the Portuguese site
Define the correct spare parts and their stock level for the machines to receive
Assure the correct level of documentation needed for the validation of the machines
Assist and support the validation process of the first lines
Assure the correct ramp up of the machines in the production phase
Participate in the training of the maintenance technicians, assuring the proper knowledge transfer
Professional supervision of the equipment and machinery in the production area
Ensure the execution of scheduled maintenance activities
Responsible for planning of maintenance of assigned production machines

Production Support Engineer

My client is seeking an Engineer with a broad skillset to support a range of tec...

Location

Singapore , Singapore

Salary:

100000.00 - 200000.00 SGD / Year

Hunter Bond

Expiration Date

Until further notice

Requirements

Linux: Experience of working in Linux environments
Architecture: Strong understanding of Application architecture
Scripting: Scripting skills utilizing Python or Shell
Java: Knowledge of Java is highly desirable
Databases: An understanding of relational databases and querying (SQL, Postgres etc.)
Attributes: A personality!

Job Responsibility

Support a range of technology within their stack
Heavy focus on the support of Front Office Trading Applications
Work closely with the development team and help to implement changes within the Change workflow
Managing the delivery of services to production and research environments
Providing post-release and implementation services within these environments
Providing support to brokers and traders
Assisting with go live scenarios and projects

What we offer

Bonus
Excellent Benefits
Generous benefits and bonus package
Excellent career progression longer term
The opportunity to work with tech years ahead of competitors

Fulltime

Production Support Engineer

My client is seeking an Engineer with a broad skillset to support a range of tec...

Location

United Kingdom , London

Salary:

80000.00 - 160000.00 GBP / Year

Hunter Bond

Expiration Date

Until further notice

Requirements

Linux: Experience of working in Linux environments
Architecture: Strong understanding of Application architecture
Python: Scripting skills utilizing Python
Database: An understanding of relational databases and querying (SQL, Postgres etc.) and SQL troubleshooting skills
FIX: FIX protocol skills are highly desirable

Job Responsibility

Support of Front Office Trading Applications
Work closely with the development team and help to implement changes within the Change workflow
Managing the delivery of services to production and research environments
Providing post-release and implementation services within these environments
Providing support to brokers and traders
Assisting with go-live scenarios and projects

What we offer

Bonus
Generous benefits
Stunning offices and a collaborative culture
Excellent career progression longer term
The opportunity to work with tech years ahead of competitors

Fulltime

Select Country

Production Support Engineer

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Production Support Engineer

Production Support Engineer

Production Support Engineer

Production Support Engineer

Production Support Engineer

Production Support Engineer

Production Support Engineer

Production Support Engineer

Production Support Engineer

Our AI answers in your language