Production Support Engineer

• Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments & related KPIs
• champion automation initiatives to streamline tasks and reduce manual intervention
• work closely with development, infrastructure, and business teams to ensure seamless communication
• participate in post-mortem analysis and contribute to continuous improvement efforts.

• Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments & the related KPIs
• champion automation initiatives including scripting for automated health checks, alerting, and remediation
• work closely with development, infrastructure, and business teams ensuring seamless communication and collaboration
• core technical skills in operating systems (Linux – Rhel), databases (Oracle, Mongo DB), middleware/application layers (websphere, ngnix, tomcat), message queues (IBM MQ, Kafka)
• strong scripting and automation skills (e.g., python, shell scripting) and experience in AI/ML as added advantage
• 2-5 years of relevant experience
• experience working in Financial Services or a large complex and/or global environment
• project management experience
• comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting
• ability to work under pressure and manage to tight deadlines or unexpected changes
• proven track record of operational process change and improvement
• consistently demonstrates clear and concise written and verbal communication.

Experience in AI/ML.

• Resources to meet unique needs
• empower healthy decision-making
• manage financial well-being
• plan for future.