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Production Support Engineer - Execution Services

https://www.citi.com/ Logo

Citi

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Location:
United Kingdom , Belfast

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

Job Responsibility:

  • Start of day checks, continuous monitoring, and regional handover
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
  • Participate in application releases, from development, testing and deployment into production
  • Day to day monitoring and observability of the applications and work to enhance them proactively or at the back of any issues
  • Should work on engineering aspect of the role to reduce the Toil in the systems, enhance observability and reporting
  • Communicating with operations, traders to trouble shoot the issues with applications and communicate effectively
  • Drive major incidents meeting, impact analysis and communications and problem management to understand the root cause

Requirements:

  • Relevant experience in an application support role, preferably in any FX suite of applications including trading, settlements
  • Hands on experience with cloud servers like ECS, AWS
  • MS SQL /Oracle Database and Windows and UNIX OS
  • Should understand how monitoring works preferably ITRS geneos and understanding of MQ or other mechanisms
  • Experience on developing automation with shell scripting/ python would be add-on
  • Well aware of ITIL principles like Incident Management, Change management, Problem management
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Good analytical skills
  • Effectively share information with other support team members and with other technology teams
What we offer:
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Additional Information:

Job Posted:
April 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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