Production Support Analyst, Citi

Production Support Analyst

Citi

Location:
India, Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Citi Technology are seeking a highly motivated IT professionals to join our Applications Support team in Mumbai. The Applications Support group is responsible for the production environment for a wide range of applications used by Finance, Risk, Compliance and Human Resources functions within the company. The team provides technical support to internal end-users and monitors the health of system’s processing across Citi’s proprietary applications and tools.

Job Responsibility:

Provide front line support Citi’s proprietary technologies
Champion stability initiatives to enable application high availability for Business-As-Usual
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate
Monitor system processing, infrastructure alerts, batch failures, and recover processes when required
Communicate effectively with operations, technology, and business partners on a regional or global basis
Interact with software vendors to provide best solutions to business problems
Participate in disaster recovery testing
Participate in application releases, testing and deployment into production if required
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation

Requirements:

2-4 years of experience in System Analysis, applications support roles
Knowledge or working experience with Unix or Linux environment
Knowledge of ETL jobs
Knowledge or working experience on relational databases - Oracle, Microsoft SQL
Experience in Incident, Problem Management: Incident tracking & reporting
Managing ticketed query system
Strong design & execution bend of mind to help resolve complex technical issues
Passion for technology, eager to learn and make a career in Technology
Intermediate or Advanced English
Bachelor's Degree in Comp science, IT, or other engineering disciplines

Nice to have:

ServiceNow knowledge is a plus (ITIL)
Knowledge on data analysis and reporting tools is a plus

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.