Production Support Analyst Jobs

Production Support Analyst

Citi

Location:
United Kingdom, Belfast

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intermediate Analyst provides technical and business support, integrates deep specialty area knowledge with industry standards, analyzes applications to identify risks, and drives compliance with applicable laws while prioritizing bug fixes and maintaining technical documentation.

Job Responsibility:

Provide technical and business support for users of Citi applications
field issues and queries from stakeholders and provide short-term resolutions
work with technology partners for long-term remediation
act as a liaison between users/traders, interfacing internal technology groups and vendors
participate in disaster recovery testing
participate in application releases, testing and deployment into production
perform post-release checkouts after application releases and infrastructure updates
develop and maintain technical support documentation
analyze applications to identify risks, vulnerabilities and security issues
cooperate with development colleagues to prioritize bug fixes and support tooling requirements
actively involve in and own support project items covering stability, efficiency, and effectiveness initiatives
ensure quality of work provided by self and others
operate with a limited level of direct supervision
appropriately assess risk when business decisions are made

Requirements:

Basic knowledge or interest about apps support procedures
concepts and of other technical areas
participation in some process improvements
previous experience or interest in standardization of procedures and practices
basic business knowledge/understanding of financial markets and products
knowledge/experience of problem management tools
understands how own sub-function integrates within the function and commercial awareness
evaluates situations using multiple sources of information
developed communication and diplomacy skills to persuade and influence
good customer service
communication and interpersonal skills
good knowledge of the business and its technology strategy
demonstrates clear and concise written and verbal communication skills
knowledge of issue tracking and reporting using tools
good all-round team member
effectively share information with other support team members and other technology teams
ability to plan and organize workload
ability to communicate appropriately to relevant stakeholder

Additional Information:

Job Posted:
May 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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