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Zelis is looking for a hands-on leader to join our state-of-the-art Production Facility in Tempe, AZ. This facility processes and mails over 1.4 million packages daily for more than 500 clients, making it a critical hub in our mission to transform healthcare communications. As a Production Supervisor, you’ll lead a team of production associates, ensuring smooth operations, high productivity, and a positive work environment. This is a lead-from-the-floor role—you’ll be actively engaged with your team, driving performance and fostering collaboration.
Job Responsibility:
Oversee daily production workload to meet USPS mail pick-up times and client SLAs
Lead team meetings, set goals, and coach associates for success
Monitor performance using metrics and provide constructive feedback
Maintain balance across quality, productivity, cost, safety, and morale
Communicate effectively with supervisors, management, vendors, and clients
Troubleshoot equipment issues and coordinate with service providers
Ensure compliance with SOPs, HIPAA, and safety standards