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We are recruiting a Production Planner to join a busy operational team in Leeds on a permanent, full-time basis. You will work closely with supervisors, engineers and clients to plan, prioritise and allocate works, while maintaining high standards of data accuracy, compliance and customer service.
Job Responsibility:
Producing daily work diaries and appointment schedules for engineers using an interactive planning system
Managing rolling short-term plans to ensure efficient allocation of resources
Monitoring and managing dashboards, including follow-on works, unallocated orders and overdue repairs
Coordinating emergency repairs, failed appointments and no-access issues
Liaising daily with delivery supervisors to agree and sign off appointment schedules
Taking inbound calls from clients and engineers to log and manage maintenance requests
Rebooking incomplete works and updating systems accordingly
Logging all repair activity accurately, including job updates and completion details
Informing clients of variations, follow-on works or further repair requirements
Keeping operational and planning teams informed of incomplete or delayed works
Proactively identifying and mitigating potential service failures
Maintaining accurate and timely data entry across client and internal systems
Responding to repair queries from clients, residents, engineers and management
Requirements:
Previous experience in a planning, scheduling, helpdesk or dispatch role (desirable)
Strong understanding of work allocation, prioritisation and diary management
Experience handling inbound calls and managing maintenance-related queries
Ability to work to processes, guidelines and performance targets
What we offer:
24 days annual leave plus public holidays
Life cover at 1.5x annual salary
Employee discount schemes across major retailers
Gym membership discounts
Cycle to Work scheme
Holiday purchase scheme
Two paid corporate social responsibility days per year
Access to training, development and professional qualification opportunities
Employee Assistance Programme and mental wellbeing support
Inclusive employee networks and engagement initiatives