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The Production Material Coordinator is well-organized, has a great eye for detail, ability to analyze data, and excels in communication. They must be comfortable with Excel, Google, and SmartSheet forms. They may occasionally be called upon to work with warehouse production personnel to pack out and prepare jobs for shipment. Skill level requires general computer skills and familiarity with Microsoft Office products and e-mail to handle data entry related to production functions as well as understanding shipping & receiving documentation. They need to be well versed in driving a sit-down forklift along with a stand-up reach truck. The goal is to ensure that Production materials are well-organized, and that the Production Lines are set up for success. This position will also ensure that Production data is communicated out on a timely basis. This position will report to the Senior Operations Manager.
Job Responsibility
Provide leadership in the form of guidance, training and support to other provisioning associates and temporary associates
Provide feedback to the provisioning team on scheduling and allocating tasks to ensure balanced workloads and timely completion of orders
Maintain a secure and confidential work area around customer products
Review and manage customer orders within our Order system - Smartsheet to ensure new orders are assessed promptly and follow up for any missing information quickly
Be familiar with and maintain a working list of labeling requirements by retailer
Understand what each retailer/3PL requires for their shipments
Prep and process all R&M orders based on the customer's prioritized list
Work with warehouse tools to prep and pack completed orders
Work with the receiving team to manage returns and update inventory as needed
Direct temporary associates on how tasks must be performed and monitor for Quality control
Record and track all serial numbers as requested by the customer
Assist with the tracking of in-house inventory
Manage and prioritize order due dates to determine method of shipping
Assist in maintaining accurate records of daily production to ensure timely deliverables
Create daily ship list(s) to communicate in a clear and concise manner to our shipping team so they can act quickly
Utilize Smartsheet in maintaining accurate records of completed tasks
Implement and maintain quality control procedures to ensure all provisioning deliverables meet company standards
Conduct random checks 910% min) in order to ensure accuracy and quality
Train team members on quality control practices and the importance of accuracy and consistency
Analyze departmental processes and identify areas for improvement
Develop and implement strategies to increase efficiency, reduce errors, and streamline operations
Collaborate with other departments to enhance overall provisioning operations
Identify process improvements and document processes related to provisioning processes
Work within the provisioning team to communicate provisioning activities, including volumes, delivery times, and team performance
Communicate effectively with the provisioning team and other stakeholders regarding operational updates, issues, and improvements
Keep a calm and pleasant attitude to coworkers and associates, even in times of stress - communicate areas of concern in a mature manner
When working with the Client, communicate in an appropriate business focused manner
Requirements
High School Diploma
some college preferred
Minimum of 2 years' experience in a leadership role
Understanding and experience of working with Inventory systems - Counts, Bills of materials, Order Processing, Inventory flows
Previous experience leading a team in a similar work environment
Familiarity with tech - Tablets, Screens, Phones, Connectivity through Bluetooth, Wifi, Cloud services
Proficient in Microsoft Excel
Knowledge of Google suite of apps - Mail, sheets, drive, docs
Utilizes a computer for e-mail and other online reporting programs
Strong leadership and team management skills
Excellent organizational and muti-tasking skills
Proficiency in inventory management and fulfillment systems
Strong problem-solving skills and attention to detail
Effective written and verbal communication skills
Ability to work in a fast-paced environment and meet deadlines consistently
Must be able to stand and walk for prolonged periods of time
Must be able to lift 20-30lbs and will be trained on pallet jacks to move product around the work space
Able to work in environments with varying temperatures