Production Manager, Community Programs Job at Brown University

Business Program Manager - Field & Customer Community Programs

The Business Program Manager - Field & Customer Community Programs shapes and de...

Location

United States , Multiple Locations

Salary:

96500.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
Master's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
4+ years of professional experience in communications, including employee communications, executive communications, corporate communications, or related disciplines, with demonstrated ownership of end‑to‑end communications initiatives.
Proven ability to develop and execute communications strategies, translating business priorities and complex topics into clear, compelling narratives across multiple channels and audiences.
Proven writing, editing, and storytelling skills, with experience independently developing content and providing final edits for leadership‑ready communications.
Experience partnering with cross‑functional stakeholders, demonstrating sound judgment, relationship management, and the ability to align diverse perspectives to shared outcomes.
Demonstrated ability to manage multiple priorities simultaneously, execute with accuracy and quality, and adapt communications based on feedback, data, and evolving business needs.
Working knowledge of risk and issue management, including the ability to proactively identify potential reputational risks and support mitigation of low‑ to moderate‑risk issues.

Job Responsibility

Develop and execute strategic program plans aligned with GCS priorities and CE&S objectives.
Manage multiple projects across the content lifecycle, ensuring timely delivery and quality standards.
Partner with engineering, product, marketing, and customer success teams to deliver integrated content experiences.
Cultivate audiences across platforms (e.g., social, learning portals) to maximize reach and impact.
Ensure content adheres to Microsoft brand, accessibility, and compliance standards

Fulltime

Social & Community Manager

As the Social & Community Manager, you are the heartbeat of Aiven’s external eco...

Location

Ireland

Salary:

Not provided

Aiven Deutschland GmbH

Expiration Date

Until further notice

Requirements

4+ years in community management. Ideally within a technical, open-source, or B2B SaaS environment.
You have exceptional relationship building skills. You enjoy talking to strangers, helping people solve problems, and connecting like-minded professionals.
Experience managing community software (e.g., Discourse, Slack, Bevy, or Common Room) and an understanding of how to use these tools to automate workflows.
While you don't need to be a coder, you must be comfortable talking shop with developers. You should understand what Kafka, ClickHouse, OpenSearch and Postgres are so you can route questions to the right experts.
You have a thick skin and a calm head. You know how to handle trolls, de-escalate heated technical debates, and enforce community guidelines with grace.
You can manage a global swag program, a champions leaderboard, and multiple different forum categories simultaneously without breaking a sweat.
Excellent written communication skills. You write with warmth, clarity, and a touch of wit. You can write a welcome email that people actually want to read.

Job Responsibility

Own the daily operations of Aiven’s primary community platforms (e.g., Forum, Slack/Discord, or a dedicated community portal). You ensure these spaces are organized, welcoming, and easy to navigate.
Be the first responder in our digital spaces. You will facilitate discussions, welcome new members, and ensure the community remains a safe, inclusive, and helpful environment for all.
Identify and nurture Aiven’s champions. You will build and manage a formal program to reward our most active contributors with exclusive access, swag, and recognition.
Act as the voice of the community internally. You will gather feedback, pain points, and feature requests from our users and share them directly with the Product and DevRel teams.
Partner with the Field Marketing and DevRel teams to coordinate Aiven User Groups and local meetups. You will help community members organize their own grassroots events.
Ensure the high-quality content produced by our Developer Advocates actually reaches the community. You will highlight top-performing threads, Member of the Month spotlights, and community-led projects.
Track and report on community growth, engagement rates, and time-to-answer. You will use data to prove the value of the community in reducing support tickets and driving product stickiness.

What we offer

Participate in Aiven’s equity plan.
Balance work and life with our hybrid work policy.
Choose the equipment you need to set yourself up for success.
Use your Professional Development Plan budget for learning opportunities.
Receive holistic wellbeing support through our global Employee Assistance Program.
Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
Enjoy country-specific benefits for our global cast.

Fulltime

Community Manager Team Lead

We’re seeking a seasoned Community Manager Team Lead to become part of our excep...

Location

United Kingdom , Manchester

Salary:

37000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Build strong rapport quickly with key stakeholders, including clients, visitors, and VIPs
Maintain exceptional personal presentation and demonstrate outstanding interpersonal skills
Be proactive, organised, adaptable, and detail‑focused, with strong time‑management skills and a desire to learn and develop
Bring creativity and the ability to think innovatively, offering fresh ideas and solutions
Approach complaints or issues with confidence and professionalism
Remain calm, clear‑headed, and decisive under pressure, while demonstrating confidence, discretion, and diplomacy
Ideally have prior customer service experience in a similar environment, such as corporate settings, luxury hospitality, or airlines

Job Responsibility

Managing, training, and continuously engaging with the team to ensure high levels of productivity
Working alongside the team to ensure efficient and outstanding service levels are delivered at all times
Driving local engagement and increasing staff satisfaction through on-site initiatives
Being the on-site presence of Facilities, Hospitality, and Concierge services across all floors
Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders
Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client’s time
Providing a “one stop shop” for all on floor-related issues, all hospitality and concierge services, managing a high-volume workload
Ensuring the correct H&S procedures are followed and documented. This is to include but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures
Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable
Actively engaging and encouraging client and guest feedback, and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team

What we offer

Exclusive travel and grocery discounts
Life assurance
Cash rewards
In-house coffee, breakfast and lunch included
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Learning and development opportunities
WOW Awards

Fulltime

VIP Community Manager

BrandChamp helps ecommerce brands power high-performing advocacy programs, ambas...

Location

United States

Salary:

Not provided

BrandChamp

Expiration Date

Until further notice

Requirements

3–5+ years in agency, community, or creator/ambassador marketing roles working directly with clients
Deep hands-on experience running ambassador, affiliate, influencer, creator, or advocacy programs for ecommerce or consumer brands
Strong understanding of what drives performance in community-led growth
A track record of creating campaigns and content that get shipped and perform, not just ideas
Experience navigating multiple stakeholders and high expectations
Client-facing excellence: you’re confident, clear, and trusted on calls
you can lead rooms
Operational horsepower: you’re organized, fast, and reliable
you don’t drop balls
Strategic judgment: you know what matters, what doesn’t, and how to focus on ROI

Job Responsibility

Lead VIP onboarding and ongoing strategy for brand advocacy programs
Build quarterly strategy plans and monthly/weekly execution roadmaps per customer
Recommend and implement tactics across ambassadors, affiliates, influencers, and creators based on what actually drives performance
Identify growth opportunities inside accounts (new campaigns, features, expansions, upsells)
Own program expansion: set growth targets with customers, propose the path to get there, and execute against it
Proactively surface and lead upgrade/expansion conversations when results + customer goals support it
Run the customer’s day-to-day program operations in BrandChamp
Create and manage campaigns, activities, rewards, recruitment, and communication workflows
Maintain brand voice and community health
keep participants engaged and productive

What we offer

Competitive salary (based on experience) + performance upside
Remote-friendly with flexible hours, focused on outcomes
Opportunity to grow into a lead role as VIP scales

Fulltime

Community Manager – China

Sentient is seeking a Community Manager – China who will be responsible for buil...

Location

Salary:

Not provided

Sentient

Expiration Date

Until further notice

Requirements

Deep understanding of decentralized AI technologies, and familiarity with Web3 narratives and personalities
Proven track record of leading and scaling community initiatives in technology sectors (AI platforms, tech communities, or similar)
Experience managing online communities across WeChat, Weibo, Douyin, and Bilibili
Experience organizing and managing ambassador or community engagement programs, as well as incentivizing participation through contests, rewards, or similar initiatives
Fluency in Mandarin and English, with capability to engage and expand Sentient’s community in China and beyond

Job Responsibility

Community Growth & Engagement: Lead initiatives to expand Sentient’s community in China through strategic outreach across platforms like WeChat, Weibo, Douyin, and Bilibili, ensuring the community remains engaged and informed
Voice & Culture: Help guide and shape the voice of Sentient’s Chinese community, representing the values of open-source AI
Content & Programs: Develop educational programs, contests, and engagement strategies (e.g., live streams, Q&A sessions, virtual events) to educate the community, generate content, and grow the community organically on Chinese social media
Data-Driven Strategy: Track community-oriented KPIs and optimize strategies based on data, using feedback loops to inform both community initiatives and Sentient’s broader business and development goals
Bridge Between Teams: Act as a liaison between the Chinese community, development, and business teams to ensure community feedback is integrated into the product development roadmap
Social Media Marketing: Support Sentient’s marketing efforts by being highly active online, engaging with the community through trending content, updates, and valuable insights, all while maintaining a fun and informative tone on Chinese platforms

Fulltime

Sr. Creator Programs Manager

Microsoft’s Consumer Marketing Organization’s Social Marketing team is revolutio...

Location

United States , Redmond

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years experience in creator marketing, influencer programs, creator partnerships, social media, or related work experience OR equivalent experience
Master's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 2+ years experience in creator marketing, influencer programs, creator partnerships, social media, or related work experience OR Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years experience in creator marketing, influencer programs, creator partnerships, social media, or related work experience OR equivalent experience
Experience scaling creator programs across multiple tiers, categories, or markets
Experience working directly with creators, creative teams, or agencies to develop platform native content
Experience interpreting performance data, identify insights, and translate learnings into program improvements
Experience collaborating across complex cross functional teams and stakeholder groups

Job Responsibility

Develop and evolve the Microsoft Creator Program strategy to scale repeatable, equitable creator opportunities across categories, aligning with business and Consumer Social priorities
Translate creator insights, platform shifts (shortform video, livestreaming, AI assisted creation), and emerging creator economy behaviors into adaptable, future ready program frameworks
Build full funnel program plans including objectives, content strategy, key performance indicators (KPIs), forecasting, and reporting models that improve program efficiency and measurable impact
Design and operationalize cost-effective partnership models that deliver creator value through access, exclusivity, education, community, and opportunities that help creators grow their businesses
Lead end-to-end creator pipeline management: vetting, sourcing, outreach, cohort selection, and rate/budget development across creator tiers, niches, and emerging segments
Ensure Microsoft’s creator cohorts reflect platform trends and market needs, including niche community leaders, subject matter experts, and rising creator founders seeking deeper strategic partnerships
Drive creator ideation, pitching sessions, and cocreation workflows to produce authentic, platform native storytelling aligned with Microsoft’s brand and product priorities
Develop clear and actionable content briefs grounded in platform behavior, creator creativity, and audience insights to maximize performance and resonance
Partner with Product Marketing, Integrated Marketing, Social, Legal, Finance, and agencies to streamline program execution, contracting, brand safety, and content approvals
Create scalable systems, templates, and workflow models that support high-volume creator engagement and reduce operational overhead

Fulltime

Customer Programs Manager, Lifecycle & Events

We are seeking a tenacious Customer Programs Manager, Lifecycle & Campaigns to j...

Location

United States , Seattle

Salary:

97000.00 - 145000.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

3-5 years of prior marketing, demand gen, events, or community based experience
Strong experience with or a capacity to learn marketing software and online applications such as Salesforce, Marketo, WordPress, Zoom Webinar, SendGrid, and Highspot
Proven ability to manage multiple projects simultaneously in a fast-paced environment while meeting firm deadlines
Highly detail-oriented with a strong commitment to flawless execution of customer-facing programs and ad campaigns
Creative problem-solver with a desire to support end-to-end execution of events and adoption initiatives
Excellent verbal and written communication, presentation, and stakeholder management skills
Team-oriented mindset with an ambitious professional drive and eagerness to continuously learn and grow

Job Responsibility

Advise on and shape our customer adoption strategy by defining program goals, target audiences, and engagement approaches across the lifecycle
Lead the strategic planning and continuous optimization of adoption-focused programs, including webinars, workshops, and product education initiatives
Own the strategic direction of customer-facing email communications, ensuring messaging, cadence, and segmentation align to the lifecycle stages, adoption objectives, and customer needs
Design and guide segmented, targeted email communication frameworks that deliver relevant, personalized experience and elevate the overall customer journey
Develop and maintain a holistic customer program roadmap, proactively identifying gaps, overlaps, and opportunities to improve engagement, adoption, and retention
Partner with cross-functional teams to align program content, audience targeting, and success measurement
Analyze program performance, engagement metrics, and customer feedback to continuously improve program effectiveness and expand adoption impact
Ensure delivery of timely, relevant communications that support product usage, key lifecycle milestones, and customer health score improvements

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

Shift Production Manager

As a Shift Production Manager on the PM Shift starting at 7:30pm, at our Dandeno...

Location

Australia , Dandenong South

Salary:

Not provided

Australia Post

Expiration Date

Until further notice

Requirements

Proven operational management experience leading large teams in a high-volume production, manufacturing or similar operational environment, including improving performance outcomes and embedding change
Strong capability in coaching, mentoring and developing diverse teams, supported by effective relationship building across all levels and stakeholders during times of transformation
Experience managing complex industrial relations matters, including union engagement, negotiations and sensitive workplace situations, while maintaining constructive working relationships
Sound knowledge of production and operational management techniques, safety leadership principles, KPI-driven performance, and financial management tools
Understanding of HR, safety and industrial relations requirements, along with strong communication, presentation and change management skills to influence outcomes and support capability uplift

Job Responsibility

End-to-end management of shift production activities to meet operational targets, including DIFOT, workload planning, capacity assessment and adherence to production plans
Data-driven decision making by analysing performance metrics, partnering with Data & Analytics to monitor progress, implement contingency plans and drive continuous improvement
Full ownership of shift financial performance, managing labour and budget lines, optimising overtime and delivering improved Cost to Serve outcomes
Strong customer, community and service delivery outcomes by ensuring service-committed product meets agreed levels, maintaining quality control programs and championing One Team behaviours
Proactive people and safety leadership, including compliance oversight, hazard reduction, safety investigations, injury management and fostering a culture of wellbeing and ‘permission to pause’
Effective leadership of your shift team, setting expectations, developing capability, managing performance, resolving issues quickly, maintaining strong industrial relations and driving a positive, accountable team culture

What we offer

Join one of the most culturally and linguistically diverse workforces in Australia, with people of all ages, genders and walks of life
We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

Fulltime

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Production Manager, Community Programs

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