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Production Management Global Support Lead

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Citi

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Location:
United Kingdom , London ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Production Management Global Support Lead (C15 Director) is a Senior Manager position within SMBF Services Production Management, specifically for the Trade and Working Capital Solutions (TWCS) business area. This role is critical to the Services Client Experience, focusing on leading Global Production teams with a strong emphasis on continuous improvement and fostering a culture of highly resilient, engineering-led outcomes. The successful candidate will possess a deep understanding of Production management practices, including Operational, Resiliency & Recoverability, Change + Release Transition, Risk Management, SRE, and SDLC (Waterfall / Agile). The role also involves contributing to the broader Services and SMBF strategy, improvement initiatives, employee engagement, talent development, diversity, and inclusion.

Job Responsibility:

  • Maintain high levels of stability, resiliency, and prevention for TWCS services
  • Actively participate in and guide incident recovery
  • Work with senior management across technology, operations, and business teams to develop actionable outcomes for Production
  • Ensure high standards for Production Change Readiness and control adherence
  • Prioritize supportability, sustainability, and resiliency for technical changes
  • Drive the adoption of standard production tools for TWCS applications
  • Focus on monitoring, observability, capacity, resiliency, recoverability, and automation improvements
  • Proactively assess and manage dominant L1, L2, and L3 workload drivers
  • Identify emerging trends and devise plans to improve efficiency and service levels
  • Minimize human intervention by leveraging Generative AI and Automation capabilities
  • Prioritize development/product opportunities
  • Implement strong SLA/Performance measurement
  • Analyse production insights, identify trends, and set clear goals for improvement
  • Develop and maintain a strong understanding of Trade & Working Capital Solutions product functionality and business requirements
  • Collaborate and influence senior leaders on stability and operational topics both internally and externally
  • Manage and develop talent
  • Conduct performance evaluations
  • Oversee reward & recognition
  • Engage with vendors and partners to achieve high service levels
  • Manage the TWCS Production budget and staffing
  • Make commercially minded decisions to optimize Total Cost of Ownership (TCO)
  • Appropriately assess and manage risk
  • Ensure compliance with laws, regulations, and policies
  • Apply sound ethical judgment
  • Transparently escalate/report control issues

Requirements:

  • Relevant industry-relevant experience
  • Highly experienced in various Production Management disciplines with a track record of continual improvement
  • Excellent interpersonal and communication skills
  • Ability to influence and garner support from senior stakeholders and partners
  • Comfortable presenting issues, initiatives, and progress in various forums
  • Adept at distilling complex information into succinct messages
  • Demonstrable commitment to quality, attention to detail, critical thinking, and problem-solving skills
  • Highly effective at navigating complex organizations
  • Strong financial planning and cost discipline
  • Exceptional staff engagement and talent development
  • Experience managing distributed teams
  • Familiarity with relevant technologies, including relational and NoSQL databases, middleware, programming languages, and operating systems
  • Experience/knowledge with supporting applications deployed as microservices on Cloud Environments
  • Proven track record of keeping abreast of emerging industry and technological advances
What we offer:
  • Competitive base salary (annually reviewed)
  • 27 days annual leave (plus bank holidays)
  • Discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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