Production Management - Business Control Centre Global Lead - Director

• Define and drive the strategy for Services BCC, ensuring alignment with Citi goals
• Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback
• Leverage enterprise tooling, drive adoption of Gen AI capabilities to support modern working practices with least human intervention
• Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights
• Actively lead and manage stakeholders during more significant disruptive events
• Ensure adherence to Citi Enterprise policies and protocols, incl. Major Incident Management and ITIL practices
• Build, maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication
• Strengthen CBS (Critical Business Services) awareness, obligations, response, and reporting requirements, influencing outcomes to tackle improvement areas
• Ongoing improvement in Services command and control, escalation, and communication, including cyber event coordination
• Improve readiness and response to enterprise/catastrophic events through tabletop/chaos training exercises and automation
• Set and cascade objectives and performance measures for your global direct team and those relevant to the broader Services Production organization
• Ensure seamless and consistent follow the sun experience during major technology event management

• Relevant industry experience within Technology and Financial Services, with proven leadership managing and influencing global teams, direct, matrix and stakeholders
• Strong track record in crisis management and leading responses to disruptive events
• Demonstrable success driving results and continuous improvement in production
• Experienced with organizational transformation
• Exceptional stakeholder and relationship management capabilities
• Experience with financial planning and cost discipline
• Exceptional staff engagement and talent development skills
• Ability to navigate and lead within large, complex organizations
• Past experience in Production Support, Incident Management and/or Payments processing area desirable but not essential

Past experience in Production Support, Incident Management and/or Payments processing area

• Generous holiday allowance starting at 27 days plus bank holidays
• increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources