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Production Leader

https://www.inetum.com Logo

Inetum

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Location:
Romania , Bucharest

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Production Leader role involving technical expertise, incident management, escalation handling, knowledge base management, and project implementation for digital services company Inetum

Job Responsibility:

  • Assistance with production around the Workplace
  • Technical expertise for various Users and/or Beneficiaries and skills on Mac/IOS
  • Global incidents managing (Referent for tower control, escalation management, diverse document management, communication validation)
  • Handling escalation management and requests from all support teams
  • Validation of group IT communications
  • Management of content in the knowledge base
  • Detection of malfunctions and monitoring of corrections
  • Participation in Service Quality Reviews with business teams and dedicated N3 teams
  • Regular exchanges with our international counterparts (UK, US, Asia, Morocco)
  • Management, guidance, and support of audit missions
  • Creation of product technical documentation which is developed gradually in the knowledge base
  • Construction of dashboards to quantify user requests
  • Qualification and quantification to measure if the service desks are ready to handle requests from users of the future solution
  • Change management and monitoring of continuous improvement related to projects
  • Application of Passport to Support and establishment of the task schedule
  • Sizing of resources required for project implementation: resources, schedule, budget

Requirements:

  • Fluent in English and French
  • Good knowledge of reporting tools and ITSM
  • Good understanding of IT security concepts and ITIL
  • Active directory architecture
  • Familiar with AGILE methodology and BI Reporting tools
  • Network Services and processes (DHCP, DNS, IP, gateway, Nat, static / dynamic)
  • Good knowledge of Microsoft products (Teams, Skype, SharePoint, Intune) and Citrix xen-desktop and xen-app
What we offer:
  • Full access to foreign language learning platform
  • Personalized access to tech learning platforms
  • Tailored workshops and trainings to sustain your growth
  • Medical Insurance
  • Meal tickets
  • Monthly budget to allocate on flexible benefit platform
  • Access to 7 Card services
  • Wellbeing activities and gatherings

Additional Information:

Job Posted:
November 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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