Production Leader, Inetum

Inetum

Location:
Romania, Bucharest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Production Leader role involving technical expertise, incident management, escalation handling, communication validation, knowledge base management, and international collaboration with counterparts from UK, US, Asia, and Morocco. Also includes project work such as technical documentation creation, dashboard construction, change management, and resource sizing for project implementation.

Job Responsibility:

Assistance with production around the Workplace
Technical expertise for various Users and/or Beneficiaries and skills on Mac/IOS
Global incidents managing (Referent for tower control, escalation management, diverse document management, communication validation)
Handling escalation management and requests from all support teams
Validation of group IT communications
Management of content in the knowledge base
Detection of malfunctions and monitoring of corrections
Participation in Service Quality Reviews with business teams and dedicated N3 teams
Regular exchanges with our international counterparts (UK, US, Asia, Morocco)
Management, guidance, and support of audit missions
Creation of product technical documentation which is developed gradually in the knowledge base
Construction of dashboards to quantify user requests
Qualification and quantification to measure if the service desks are ready to handle requests from users of the future solution
Change management and monitoring of continuous improvement related to projects
Application of Passport to Support and establishment of the task schedule
Sizing of resources required for project implementation: resources, schedule, budget

Requirements:

Fluent in English and French
Good knowledge of reporting tools and ITSM
Good understanding of IT security concepts and ITIL
Active directory architecture
Familiar with AGILE methodology and BI Reporting tools
Network Services and processes (DHCP, DNS, IP, gateway, Nat, static/dynamic)
Good knowledge of Microsoft products (Teams, Skype, SharePoint, Intune) and Citrix xen-desktop and xen-app

What we offer:

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical Insurance
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Additional Information:

Job Posted:
November 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Production Leader