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Sierra Pacific Industries Logo Sierra Pacific Industries · IT - Administration

Production Data Support

United States, Red Bluff Employment contract 19.00 - 26.00 USD / Hour · Job Posted April 27, 2026
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Job Description

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations. Currently, we are seeking a Production Data Support person to work collaboratively with our Windows division in Red Bluff, California.

Job Responsibility

  • Gather information from end-users, document issues, perform initial troubleshooting, and prioritize tasks for the production data team
  • Perform initial diagnosis of issues from end-users to determine possible root cause, impact, and severity
  • Distinguish between user errors, data quality issues, or system outages
  • Document incoming issues, including key metadata such as symptoms, error messaging, screenshots, troubleshooting steps taken, communication logs, and order information into the task management tool (Jira)
  • Assess impact and urgency of the issue to assign an appropriate priority to ensure the most critical problems are addressed first
  • Escalate complex or unresolvable issues to team members with comprehensive detail for prompt resolution
  • Complete and manage assigned tasks in a timely manner

Requirements

  • 1 year of recent office experience with good work references
  • Ability to thrive in a fast-paced environment and translate real-world problems into structured, actionable tasks
  • Demonstrated high level of attention to detail
  • Excellent verbal and written communication skills with emphasis on professionalism
  • Proficient in Microsoft Outlook, Word, and Excel
  • High regard for accuracy
  • Dependable, self-motivated, and organized
  • Proven ability to work independently as well as in a team environment

What we offer

  • Excellent low-cost health benefits
  • Retirement plan with employer-paid contributions
  • Paid vacation and 10 holidays
  • Full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums
  • 401(k) with Company Match
  • Additional Retirement Contributions
  • Company-paid Life Insurance
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