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Production Data Support

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Sierra Pacific Industries

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Location:
United States , Red Bluff

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Contract Type:
Not provided

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Salary:

19.00 - 26.00 USD / Hour

Job Description:

Currently, we are seeking a Production Data Support person to work collaboratively with our Windows division in Red Bluff, California.

Job Responsibility:

  • Gather information from end-users, document issues, perform initial troubleshooting, and prioritize tasks for the production data team
  • Perform initial diagnosis of issues from end-users to determine possible root cause, impact, and severity
  • Distinguish between user errors, data quality issues, or system outages
  • Document incoming issues, including key metadata such as symptoms, error messaging, screenshots, troubleshooting steps taken, communication logs, and order information into the task management tool (Jira)
  • Assess impact and urgency of the issue to assign an appropriate priority to ensure the most critical problems are addressed first
  • Escalate complex or unresolvable issues to team members with comprehensive detail for prompt resolution
  • Complete and manage assigned tasks in a timely manner

Requirements:

  • 1 year of recent office experience with good work references
  • Ability to thrive in a fast-paced environment and translate real-world problems into structured, actionable tasks
  • Demonstrated high level of attention to detail
  • Excellent verbal and written communication skills with emphasis on professionalism
  • Proficient in Microsoft Outlook, Word, and Excel
  • High regard for accuracy
  • Dependable, self-motivated, and organized
  • Proven ability to work independently as well as in a team environment
What we offer:
  • We train and promote from within
  • Excellent low-cost health benefits
  • Retirement plan with employer-paid contributions
  • Paid vacation and 10 holidays
  • full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums
  • a 401(k) with Company Match
  • additional Retirement Contributions
  • company-paid Life Insurance

Additional Information:

Job Posted:
April 05, 2026

Expiration:
April 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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