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Currently, we are seeking a Production Data Support person to work collaboratively with our Windows division in Red Bluff, California.
Job Responsibility:
Gather information from end-users, document issues, perform initial troubleshooting, and prioritize tasks for the production data team
Perform initial diagnosis of issues from end-users to determine possible root cause, impact, and severity
Distinguish between user errors, data quality issues, or system outages
Document incoming issues, including key metadata such as symptoms, error messaging, screenshots, troubleshooting steps taken, communication logs, and order information into the task management tool (Jira)
Assess impact and urgency of the issue to assign an appropriate priority to ensure the most critical problems are addressed first
Escalate complex or unresolvable issues to team members with comprehensive detail for prompt resolution
Complete and manage assigned tasks in a timely manner
Requirements:
1 year of recent office experience with good work references
Ability to thrive in a fast-paced environment and translate real-world problems into structured, actionable tasks
Demonstrated high level of attention to detail
Excellent verbal and written communication skills with emphasis on professionalism
Proficient in Microsoft Outlook, Word, and Excel
High regard for accuracy
Dependable, self-motivated, and organized
Proven ability to work independently as well as in a team environment
What we offer:
We train and promote from within
Excellent low-cost health benefits
Retirement plan with employer-paid contributions
Paid vacation and 10 holidays
full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums