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Production Applications Support Analyst

https://www.citi.com/ Logo

Citi

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Location:
Hungary , Budapest

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

8202730.00 - 12775670.00 Ft / Month
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Job Description:

This challenging role is now available in our Production Support team in Budapest for someone with solid application support experience in a global environment.

Job Responsibility:

  • Provide technical and business support for users of Citi Applications
  • Utilize good understanding of apps support procedures and ITIL concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participate in disaster recovery testing, application releases, from development, testing and deployment into production
  • Perform post release checkouts after application releases and infrastructure updates
  • Analyze applications to identify risks, support procedure gaps, vulnerabilities and propose solutions
  • Make evaluative judgments based on analysis of factual information
  • resolve problems by identifying and selecting solutions
  • Work with various vendors and ensure that issue resolution is as per Citi’s standards and there is timely notification to the customers for the ongoing production issues

Requirements:

  • 2-5 years’ experience in handling production support activities, identifying and resolving technical issues
  • Experience with handling ETL jobs in Oracle/PL SQL with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another
  • Ticketing tools like ServiceNow, scheduling tools like AutoSys
  • Experience on shell scripting would be added advantage
  • It is desired but not mandatory to have experience with ETL Development tools
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/ understanding of financial markets and products
  • Knowledge/ experience of problem management, issue tracking and reporting using tools
  • Fluency in English

Nice to have:

  • Experience on shell scripting
  • It is desired but not mandatory to have experience with ETL Development tools
What we offer:
  • Cafeteria Program
  • Remote Working Allowance - for colleagues working in hybrid and remote work models
  • Paid Parental Leave Program - maternity leave and paternity leave
  • Private Medical Care Program and onsite medical rooms at our offices
  • Pension Plan Contribution to voluntary pension fund
  • Group Life Insurance
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support colleagues’ in managing work - life balance
  • Continuous career progression opportunities across geographies and business lines
  • Inclusive and friendly corporate culture
  • Socially active employee communities with diverse networking opportunities

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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