Product Training Specialist II - Ventrac Job at The Toro Company (Orrville)

Job Description

The primary role of the Product Training Specialist II will be to develop and deliver sales and technical training to Ventrac dealers, technicians, and sales staff by leading and facilitating factory sales and service training events at Ventrac’s Training Center in Orrville, OH. The Product Training Specialist also develops, updates, and distributes sales and service training content for in-person events or for use during new dealer onboarding. Factory training also includes facilitating and coordinating various customer events and internal training. To support the Ventrac sales and service teams at trade shows, dealer sales events, or field technical training, travel time required will be up to 50%.

Job Responsibility

Develop and deliver sales and technical training to Ventrac dealers, technicians, and sales staff by leading and facilitating factory sales and service training events at Ventrac’s Training Center in Orrville, OH
Develop, update, and distribute sales and service training content for in-person events or for use during new dealer onboarding
Facilitate and coordinate various customer events and internal training
Support the Ventrac sales and service teams at trade shows, dealer sales events, or field technical training
Develop and maintain in-depth technical training curriculum (includes power point presentation, video, lab exercises, and written content)
Train dealer technicians through service training events, video presentation, and web-based learning
Conduct training sessions for Ventrac international distributors (may require use of an interpreter)
Develop training material for use at customer clinics that is relevant and understandable for end users
Report on training program effectiveness and suggest improvements to training criteria
Deliver sales training content according to business needs and ensure all gaps in knowledge, skills, and competency have been fulfilled
Present and lead training sessions for large groups both in the classroom setting, lab, and hands-on at VPI Bridgeway Training Center (Sales training events, sales meetings, internal training with VPI staff, etc.)
Provide in-depth technical explanation of Ventrac systems including troubleshooting basics, critical repair procedures and proper maintenance practices for dealer service teams
Build and maintain a good rapport with dealership sales and service personnel (domestic and international)
Address product concerns or failure trends with the Service department and other departments as needed
Attend Ventrac trade shows to support sales efforts and answer technical questions from customers

Requirements

2+ years' experience in public speaking and/or teaching in a classroom environment with the ability to connect with the audience and hold their attention
2+ experience troubleshooting and working with hydraulic, electrical, and mechanical systems with the ability to deliver in-depth presentations and develop accurate training materials for them
Must enjoy speaking with, instructing, and interacting with people from various backgrounds, languages, and ethnic groups (including through the use of an interpreter)
Excellent oral and written English communication skills
Demonstrate ability to maintain composure and communicate effectively with unhappy customers
Proven ability to work as part of a team, accept feedback and make necessary changes
Excellent computer and keyboarding skills (Microsoft Office, Internet)
Strong interpersonal skills – professional, courteous, friendly, and helpful
Self-motivated with excellent project, time management and organization skills
Must be able to sit and stand for extended periods of time
physically able to operate and repair Ventrac equipment including bending, kneeling, or laying down to work on it
Able to occasionally lift 45 lbs.
May require up to 50% travel time. Must have, or be able to gain a Medical Examiner’s Certificate
5+ years' experience training technicians on how to repair and service Ag, Auto or Commercial Turf equipment
5+ years' experience troubleshooting and repairing commercial turf equipment including small gasoline and diesel engines, hydraulic system and 12-volt electrical systems
2+ years of certified training in Ag/Diesel or Sports/Commercial Turf equipment repair
Prior experience working in Technical Customer Service
Previous work experience troubleshooting, diagnosing and repairing Ventrac equipment

What we offer

Competitive salary
Affordable and top tier medical/dental/vision plan
401k
Dress for your day - casual, office-plant blended environment
Onsite amenities – two onsite cafes and large break rooms
Wellness - mental health, financial health, and other resources
Volunteerism - 20 hours of paid time to volunteer in the community
Growth Opportunities – Tuition reimbursement, opportunities to move into new areas of interest, and promotion opportunities
Competitive Salary – between $65,000 - $80,000
Eligible to participate in an incentive program
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Product Training Specialist II - Ventrac

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