This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This role partners closely with product, operations, and technical teams to support the current EHR platform through testing, implementation, and ongoing support of EHR applications. The analyst will ensure systems are properly configured, tested, monitored, and supported to minimize customer impact and improve the user experience. This position is ideal for someone with a clinical background interested in learning technology, or a technical professional interested in learning clinical workflows.
Job Responsibility:
Develop and execute complex test plans for EHR products
Support EHR implementation, upgrades, and ongoing operations
Troubleshoot and resolve production and customer issues within SLAs
Collaborate with product teams, vendors, and service operations to resolve system issues
Analyze incident trends and help implement automation or permanent fixes
Participate in change validation testing, patch validation, and system updates
Document business and technical requirements
Maintain system integrations and data flow documentation
Create training materials and knowledge base documentation
Ensure proper monitoring, alerting, and system performance
Coordinate downtime, upgrades, and change management activities
Provide after-hours/on-call support as needed
Requirements:
Bachelor’s degree required
5+ years’ experience in product support, testing, or healthcare IT
Experience with software testing and IT service management processes
Ability to collaborate across technical, operational, and clinical teams
Strong troubleshooting and analytical skills
Excellent written and verbal communication skills
Experience documenting requirements, system integrations, and training materials
Ability to work independently and manage multiple priorities in a fast-paced environment
Willingness to provide after-hours/on-call support as needed
What we offer:
Competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage
401k plan with company match
Paid time off, sick time, and paid company holidays
Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching