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Robert Half Logo Robert Half · Customer Service

Product Technical Support

United States, Clearwater Employment contract 21.00 - 24.00 USD / Hour · Job Posted February 04, 2026
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Job Description

We are looking for a dedicated In-Bound Technical Product Support Specialist to join our team in Clearwater, Florida. This role focuses on providing exceptional technical assistance to customers while ensuring high levels of satisfaction and efficiency. Candidates will have the opportunity to apply their mechanical, electrical, and troubleshooting expertise in a dynamic healthcare-related environment.

Job Responsibility

  • Respond to customer inquiries to diagnose and resolve technical issues efficiently
  • Utilize mechanical and electrical knowledge, including tools like voltmeters, to identify and solve equipment problems
  • Deliver exceptional customer service by de-escalating challenging situations and maintaining professionalism
  • Collaborate with team members to ensure seamless communication and problem resolution
  • Develop and maintain comprehensive documentation for technical processes and training purposes
  • Adapt to new technologies and procedures while continuously enhancing technical skills
  • Demonstrate reliability and consistency in handling customer support tasks
  • Provide accurate troubleshooting guidance and solutions over the phone in a call center environment
  • Assist with repairs and maintenance of mechanical equipment as needed
  • Uphold high standards of teamwork and a positive attitude in all interactions

Requirements

  • Strong problem-solving abilities with excellent critical thinking skills
  • Positive attitude and ability to work effectively as part of a team
  • Hands-on experience with mechanical and/or electrical systems, including familiarity with voltmeters
  • Self-motivated and eager to learn new skills and technologies
  • Proven ability to de-escalate situations and deliver exceptional customer service
  • Experience in creating and maintaining technical documentation is preferred
  • Adaptability to changing processes and willingness to embrace new challenges
  • Prior experience in troubleshooting and equipment repair is highly desirable

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • 3-10% annual bonus opportunity
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