Product Technical Support Job at Robert Half (Clearwater)

Product & Technical Support Specialist

Office Angels are recruiting for a Product & Technical Support Specialist to joi...

Location

United Kingdom , Gateshead

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication, with ability to explain complex technical subjects
Highly organised, able to manage multiple projects simultaneously
Computer literate (Office 365
CRM experience desirable)
Background in basic chemistry or chemical manufacturing
Technical understanding of product range and applications
Natural problem solver

Job Responsibility

Resolve technical queries from customers and Authorised Service Partners
Conduct laboratory investigations in collaboration with R&D
Support the global sales team with technical queries
Own and maintain ASP support processes to meet SLA targets
Create and maintain servicing support materials, including SOPs, videos, and training collateral
Develop and deliver product training for internal and external stakeholders
Provide feedback to marketing and communications based on support trends
Identify FAQs and areas requiring additional support
Support the wider customer experience team across technical support, servicing, and order management

What we offer

25 days annual leave + 8 bank holidays (option to purchase additional leave)
Bonus scheme & profit share based on performance
Pension: 6% employer / 2% employee
Life Assurance: 3x annual salary
Health Cash Plan (up to £625/year for prescriptions, dental, therapies)
Employee Assistance Programme & 24/7 GP Helpline
Halma Share Incentive Plan (free shares held in trust for 3 years)
Cycle to Work Scheme
Holiday purchase scheme & long-service holiday rewards
Discounts at local attractions and via Smarter Spending App

Fulltime

L3 JTAC Technical Support Engineer - Software Products

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Romania , Bucharest

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
Typically 4-6 years experience
Using appropriate engineering design tools and software packages to design components and solutions
Strong analytical and problem solving skills
Understanding of material properties and hardware, software, and electrical component design
Using empirical analysis, modeling and testing methodologies to validate product designs and specifications
Excellent written and verbal communication skills
mastery in English and local language
Ability to effectively communicate product architectures, design proposals and negotiate options at management levels

Job Responsibility

Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines
Develops and implements parameters and test plans for new and existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements
Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution
Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for moderately- complex products
Represents the mechanical/thermal team for all phases of larger and more-complex development projects
Provides guidance and mentoring to less- experienced staff members

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Entry Level Hire Remote Technical Support - Hardware and Software Products 2026

IBM Infrastructure is a catalyst that makes the world work better because our cl...

Location

United States , POUGHKEEPSIE, ROCHESTER, TUCSON, RESEARCH TRIANGLE PARK, Austin

Salary:

88000.00 - 152000.00 USD / Year

IBM Deutschland GmbH

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field
Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level
Experience with at least one programming language (e.g., C, C++, Python, or Java)
Excellent English communication skills (written and verbal)
Ability to work independently and collaboratively in high-pressure situations
Willingness to work across time zones and participate in global team collaboration

Job Responsibility

Investigate client-reported issues and technical questions using tools such to read system logs, trace analysis, and system diagnostics
Collaborate with global teams and interface directly with clients to drive issues to resolution
Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues
Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability
Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings, staying current with new product releases, tools, and procedures to support evolving client needs

Fulltime

Operations and Production Support Technical Analyst

The Operations and Production Support Technical Analyst will be monitoring produ...

Location

United States , Torrance

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

JAVA 8, 11, 17
Spring Boot
MSSQL
PGSQL
DB2
RedHat OCP
Linux
Windows IIS
AWS Native Services like S3, Lambda and CloudWatch
5+ years of experience in Operational and technical support roles

Job Responsibility

Monitoring production systems
Troubleshooting issues related to applications, databases and infrastructure
Participate/contribute in root cause analysis
Support technical work to ensure customer issues are resolved within the Service Level Agreement
Work closely with service partner to achieve group goals and customer satisfaction
Collaborate closely with other DSD teams
Provide training to guide team members on system functionalities and support processes

What we offer

Medical
vision
dental
life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Senior Technical Product Manager (Data Products)

As Senior Product Manager for Data Products, you will contribute to the developm...

Location

United States

Salary:

133378.70 - 208000.00 USD / Year

Karat

Expiration Date

Until further notice

Requirements

5+ years of product management experience working on B2B offerings, with demonstrated experience shipping products to technical audiences
Hands-on technical curiosity with demonstrated history of personally exploring tools, technologies, and AI advancements
passionate about staying current with emerging tech trends through direct experimentation
Proven ability to navigate ambiguous, customer-facing product decisions at scale with incomplete information and evolving requirements
Ownership mentality with demonstrated follow-through: history of proactively identifying problems and solutions, then driving resolution even outside formal responsibilities
Consistent hustle and scrappy execution: demonstrated ability to deliver high-quality results quickly while continuously iterating
creative problem-solving when working with limited resources or constraints
Experience defining, launching, and scaling products with measurable business impact
Strong analytical skills with experience building customer-facing analytics products
Demonstrated ability to work with datasets and translate data insights into customer-facing products

Job Responsibility

Product Development & Execution: Support development of innovative data and benchmarking products
help prioritize features based on customer needs and business objectives
partner with engineering, data science, and UX teams to deliver sophisticated yet intuitive analytics experiences
Analytics & Insights: Help transform our extensive interview dataset into actionable benchmarking products
contribute to products that provide customers with industry insights and competitive intelligence
support frameworks for measuring and comparing talent across roles, levels, and interview formats
Market & Customer Focus: Gather customer feedback to inform product decisions
monitor performance metrics and identify improvement opportunities
support Go-to-Market teams on expansion strategies
contribute to business cases for new offerings

What we offer

Employer-sponsored healthcare (100% premium coverage for employees and 75% premium coverage for eligible dependents)
Medical (Regence PPO and HDHP available)
HSA employer contribution for those enrolled in the HDHP medical plan
Dental and Vision (Guardian)
100% employer-paid Short-Term Disability, Long-Term Disability, and Standard Life Insurance
Optional Life Insurance available
Flexible Savings Account (Healthcare)
401(k) match of 4%
100% employer-paid mental wellness support via Spring Health for employees and eligible dependents
10 therapy sessions per year at no cost to employee

Fulltime

Technical Support Engineer

The role of a Technical Support Engineer involves working in a dynamic TAC envir...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of the following: IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS , RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP, Multicast technologies NG-MVPN, PIM, Perl/Unix/Expect scripting
Requires B.E. in Electronics Engineering or Computer Science with 1-3 years of experience supporting/Designing/implementing IP networks
Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks

Job Responsibility

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
Able to determine problems quickly and deliver a Remarkable Customer Experience
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
Be a fast learner and keep pace with newer technologies

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Specific programs catered to helping you reach career goals
Unconditionally inclusive culture and workplace

Fulltime

Production Support - Application Support Lead

The Case Manager Production Support Lead provides technical and business support...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in L3 production support activities or relevant engineering experience
Good knowledge in Java, Angular, Spring boot, Oracle and a willingness to learn
Microservices architecture knowledge
Knowledge of Autosys/CA Workload Control Centre tool is added advantage
Experience in monitoring tools like AppDynamics would be desirable
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills, issue tracking and reporting using tools
Ability to communicate appropriately to relevant stakeholders
Ability to plan and organise workload
Bachelor’s/University degree or equivalent experience

Job Responsibility

Responsible for providing L3 Surveillance case manager platform support
Proactively involving the global engineering teams and production support as required for defects beyond the scope of the L3 team
Ensure user queries are promptly actioned and responded to
Log and / or maintaining defects in ServiceNow
Responsible for troubleshooting the issues and driving root cause analysis
Work closely with the development team to understand and get the defects fixed
As required, reach out to upstream systems for data availability of the surveillance platform for daily jobs and resolve issues relating to data issues
Lead by example in integrity, commitment, being customer and results focused and being a key contributor in technical problem solving
Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring and regional handover

What we offer

Global Benefits
We bring the best to our people
We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Customer Technical Support

You will operate as a first interface with Adyen’s merchants across the globe. A...

Location

Mexico , Mexico City

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

At least 4 years of experience as a Customer Technical Support or equivalent, with exposure to payments or financial products
Strong finance and analytical skills and can easily get familiar with internal accounting systems
Affinity with API's, Postman, with internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting)
Excellent written and verbal communication skills in English
Available to work in person on Paseo de La Reforma/ Mexico City
Strong communication skills and are not afraid of being in direct contact with merchants
Make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests
Self-driven, flexible and have the ability to maintain high levels of productivity with minimal supervision
taking accountability for your work and results delivered
Previous exposure to environments rich in uncertainty and a resulting track record of successfully dealing with ambiguity

Job Responsibility

Be the first point of contact for merchants and commercial teams for financial related issues (reconciliation, payouts, payments settlements, payment status amongst others)
This means reactive/proactive communication in Spanish and English with merchants both via email and on the phone
Educate and advise merchants’ financial teams on how to best gain value from our platform, financial products and features
Receive and analyze merchant pain points and work closely with Adyen’s Finance Product and Development teams to improve or build new products to facilitate merchant’s operations
Be a key source of knowledge on the Adyen platform and APIs, industry-standard integration methods and best practices
Responsible for the merchants’ full lifecycle (integration, expansion and operational excellence)
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants

Product Technical Support

Robert Half

Location:
United States , Clearwater

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 04, 2026

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Job Description:

Job Responsibility:

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Job Posted:February 04, 2026

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