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Product Technical Specialist - Harvesting

United States, Ames 86625.00 - 132825.00 USD / Year · Job Posted May 29, 2026
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Job Responsibility

  • Serve as the primary owner for complex, unresolved technical issues beyond Level-1 and Level-2 support
  • Lead technical diagnosis and troubleshooting for high-impact customer issues requiring engineering involvement
  • Own the resolution of technical inquiries by responding through established support channels and publishing clear guidance via Issue Master, Service Bulletins, Service News Updates, and Knowledge Articles to contain and resolve issues
  • Interface between field issues and engineering, ensuring issues are well-defined, reproducible, and actionable
  • Represent the customer perspective in cross-functional discussions related to quality, reliability, and product improvement
  • Proactively analyze field, dealer, and system data to identify emerging issues early, enabling timely containment actions before issues escalate to widespread customer impact
  • Use field and dealer feedback to help identify emerging issues and systemic trends
  • Support containment strategies that minimize customer impact while permanent fixes are developed

Requirements

  • Bachelor's Degree in Agricultural, Mechanical or Electrical Engineering
  • 5+ Years experience in Quality, Service or Engineering related role
  • Strong analytical skills (preferably with knowledge of statistical tools)
  • Logical and rigorous problem-solving approach and experience with problem solving tools
  • Organizational and project management skills with the ability to participate in and lead cross-functional teams
  • High level of autonomy / self-starter with ability to drive results

What we offer

  • Comprehensive benefits program designed to support your health, well-being, and long-term success
  • Competitive compensation
  • Flexible work arrangements
  • Opportunities for continuous development

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