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Lotus UK Manufacturing Logo Lotus UK Manufacturing · IT - Software Development

Product Systems IT Manager

United Kingdom, Coventry · Job Posted June 29, 2026
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Job Description

Lotus is looking for a Product Systems IT Manager to take ownership of key business systems, with a particular focus on the Lotus CRM Management System (LCMS). This role will act as the primary point of contact for CRM support, user enablement, vendor management, and project delivery, while partnering closely with business stakeholders across the UK and Europe. You will play a critical role in ensuring business systems are stable, effective, and aligned with organisational objectives, supporting both operational excellence and future growth.

Job Responsibility

  • Act as the first point of contact for the Lotus CRM Management System (LCMS)
  • Manage system performance, user support, issue resolution, and ongoing improvements
  • Ensure system stability and a positive user experience across the business
  • Deliver training and guidance to internal users and dealer networks
  • Create and maintain training materials and support documentation
  • Drive user adoption and maximise system effectiveness
  • Lead and coordinate international and cross-functional IT projects
  • Ensure projects are delivered on time, within scope, and aligned with business objectives
  • Track progress, manage risks, and communicate updates to stakeholders
  • Work closely with business teams across the UK and Europe to understand requirements and challenges
  • Translate business needs into technical solutions and coordinate delivery with development teams
  • Build strong relationships and act as a trusted IT partner
  • Manage relationships with third-party suppliers and service providers
  • Monitor performance against agreed service levels and contractual commitments
  • Support procurement and contract management activities where required
  • Identify opportunities to improve systems, processes, and user experience
  • Support additional projects and initiatives as required by the Head of IT

Requirements

  • Bachelor's degree or equivalent experience
  • Extensive experience supporting and managing CRM platforms
  • Strong stakeholder management and business partnering skills
  • Proven project management and delivery experience
  • Experience delivering user training and driving system adoption
  • Strong vendor and third-party supplier management capabilities
  • Excellent communication, organisational, and problem-solving skills

Nice to have

  • Experience working within automotive, manufacturing, or retail environments
  • Exposure to international project delivery and multi-region stakeholder management
  • Knowledge of CRM integrations and supporting business systems

What we offer

  • 25 days' holiday plus bank holidays
  • Pension scheme access
  • Annual bonus - non contractual
  • Private Healthcare
  • Access to the Employee Car Ownership Scheme
  • Group income protection based on length of service
  • Family Friendly policies
  • Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT
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