Product Support Job at Investwell

Production Support - Application Support Lead

The Case Manager Production Support Lead provides technical and business support...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in L3 production support activities or relevant engineering experience
Good knowledge in Java, Angular, Spring boot, Oracle and a willingness to learn
Microservices architecture knowledge
Knowledge of Autosys/CA Workload Control Centre tool is added advantage
Experience in monitoring tools like AppDynamics would be desirable
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills, issue tracking and reporting using tools
Ability to communicate appropriately to relevant stakeholders
Ability to plan and organise workload
Bachelor’s/University degree or equivalent experience

Job Responsibility

Responsible for providing L3 Surveillance case manager platform support
Proactively involving the global engineering teams and production support as required for defects beyond the scope of the L3 team
Ensure user queries are promptly actioned and responded to
Log and / or maintaining defects in ServiceNow
Responsible for troubleshooting the issues and driving root cause analysis
Work closely with the development team to understand and get the defects fixed
As required, reach out to upstream systems for data availability of the surveillance platform for daily jobs and resolve issues relating to data issues
Lead by example in integrity, commitment, being customer and results focused and being a key contributor in technical problem solving
Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring and regional handover

What we offer

Global Benefits
We bring the best to our people
We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Amer flight deck product support lead

NAVBLUE is looking for a Product Support Lead responsible for the quality of the...

Location

Canada , Waterloo

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

Engineering or Master's degree in software engineering, aeronautics, or equivalent post-secondary degree
Experience in Airline Flight Operation (5-10 years)
Superior analytical and problem-solving skills
Strongly focused and self-motivated to overcome challenges to deliver on time and on quality
Project management experience
Flexible, adaptive approach with strong customer focus

Job Responsibility

The performance and the quality of the support provided to customers by L1/L2 support teams across the AMER region for the Flight Deck cluster of products
Being the focal point of escalation for a family of products within the L2 teams
Supporting the Principal Support Manager in the prioritization of the issues reported by the Customers to be addressed by L3 teams
Supporting the PSM in steering L3 support team activities with regard to the quality and accountability of Root Cause Analysis events
The identification of Customer irritants to be addressed through specific improvement initiatives
Preparing and Presenting Statistical Reviews Weekly with leadership
Ensuring Ticket Quality
Populating KB documentation
Preparing, attending and following up on customer meetings between NAVBLUE and customers on customer support topics
Participating in and contributing to regular NAVBLUE customer support internal meetings

What we offer

Being part of Airbus Network
Flexible hours
Hybrid working environment (3 days in office)
Free parking
Vacation Days (15 - 25)
Professional Development Day
Christmas shut down
Summer core hours
Strong work-life balance
Casual dress code

Fulltime

Executive Assistant, Product Support

As Executive Assistant to the VP, Product Support, you’ll be responsible for kee...

Location

United States , San Francisco

Salary:

122000.00 - 260000.00 USD / Year

Figma

Expiration Date

Until further notice

Requirements

5+ years of experience in a sr administrative support role
Experience working in a fast-paced environment and can adapt quickly to changing demands
Stellar communication skills and can connect with a wide range of internal and external partners in person, virtually, and over email
Ability to shift gears and prioritize based on inbound of requests & workload volume
Dedication to being diligent, reliable, and maintaining the strictest confidentiality
Dedication to encouraging inclusivity and navigate initiative through an optimistic lens

Job Responsibility

Provide direct support to the VP and light assistance to their Directors on the leadership team
Act as the delegate signing off expenses, PO approval, and various other tooling as needed with careful attention to internal policy
Be a thought partner with a focus on team cohesion, operations, and planning
Identify areas to optimize VP’s time and make recommendations in regard to time management, prioritization, and business needs
Find opportunities for process optimization throughout team and company processes
Prepare and/or build content, presentations and key documents for the VP using Figma tools
Partner with the Strategic Program Manager to coordinate large scale planning for monthly and quarterly meetings, in-person leadership and full-team offsites, including working with external venues and internal team members
Cross functional partnership with Marketing and other internal teams to ensure alignment on projects, company achievements, and internal events

What we offer

equity
health, dental & vision benefits
retirement with company contribution
parental leave & reproductive or family planning support
mental health & wellness benefits
generous PTO
company recharge days
a learning & development stipend
a work from home stipend
cell phone reimbursement

Fulltime

SRE Production Support

We’re passionate about building software that solves problems. We count on our s...

Location

United States , Livonia

Salary:

Not provided

Select Minds

Expiration Date

Until further notice

Requirements

Master’s degree in Computer Science or related discipline
Ability to program (structured and OOP) using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript
5 to 6 years of experience in Production Support
Minimum 6+ years of professional experience in SRE Production Support
Experience with NFS, HDFS, Ceph, and Amazon S3, as well as dynamic resource management frameworks (Apache Mesos, Kubernetes, Yarn)
Must Provide 24×7 support on the production servers on a rotation basis

Job Responsibility

Monitoring and reporting on application behavior analytics, conducts smart triage by identifying, diagnosing, and coordinating resolution of performance problems before they impact end users, and participates in rapid root cause diagnosis of problems occurring within the application and infrastructure
Identifying the functional domain in which problems reside (Server Utilization, network Saturation, Application Tuning)
Participating in all Major Incident Management and Root Cause Analysis calls and provides expert troubleshooting support as needed
Understanding of troubleshooting, incidents and problems, work to resolve issues timely and determine fault or underlying issue. Work with both customer and vendor personnel
Monitoring high value Business-centric transactions and manages response actions
Maintaining accurate documentation for assigned workspace and procedures, updating procedures including, but not limited to software, hardware layers
Understand and utilize de-escalation techniques when working with difficult customers
Monitoring Application infrastructure and network through monitoring tools like Splunk, AppDynamics, Dynatrace
Proactively detects, reports, logs, and responds to all network performance and availability problems in each part of the Application
Follows incident, problem and change management processes related to technology infrastructure being supported. Reviews system requirements and application dependencies to determine monitoring configuration

Fulltime

Product Support Lead

We are seeking a Product Support Lead to establish and manage our product suppor...

Location

India , Bangalore

Salary:

Not provided

ansrsource

Expiration Date

Until further notice

Requirements

2–4 years of professional experience in technical or product support roles
Strong knowledge of ticket handling, SLA management, and issue triage processes
Experience with modern support/ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management, or similar)
Ability to troubleshoot issues across web applications, APIs, and integrated systems
Excellent client-facing communication and problem-solving skills
Strong sense of ownership, urgency, and accountability
Prior experience in a SaaS or product-driven company preferred

Job Responsibility

Own the product support function, serving as the primary contact for client-reported issues
Manage ticket lifecycles including intake, triage, resolution, escalation, and closure
Monitor SLAs and ensure compliance with client expectations
Establish and refine support processes, workflows, and knowledge bases
Communicate clearly and consistently with clients on issue status, resolution timelines, and next steps
Provide professional, empathetic, and solution-focused support in all client interactions
Escalate critical issues internally while managing client expectations effectively
Collaborate with Engineering Lead, DevOps Lead, and Testing Lead to resolve complex client issues
Provide structured feedback to product and engineering teams based on recurring client problems
Track and report on issue trends to inform product improvements

Fulltime

Production Support Manager

This role will be integral in providing technical leadership, creating and uphol...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Experience Level - 10+ years
2-3 years of experience in a leadership or team lead role within a technical support organization
4-5 years of hands-on experience in a Production Support or technical troubleshooting role
Bachelor's degree in Computer Science, Engineering, IT Management, or a related field
Solid understanding of web application development using Java J2EE, Oracle, and SQL
Familiarity with HTML, JavaScript, and server-side technologies
Strong communication skills and ability to manage shifting priorities with professionalism
Experience supporting enterprise-level, web-based applications throughout their lifecycle

Job Responsibility

Identify new ideas for growth and increasing customer satisfaction
Analyze case trends to determine high impact requirements to improve quality, resiliency and proactive monitoring
Collaborate with the management team on setting best practices or adjusting operational coverage to meet demands
Participate in managing SLA's and KPI's to ensure the team is meeting or exceeding our expectations
Participate in the creation and maintenance of standard operating procedure documentation and training materials
Lead and have ability to dig in technically on production support, troubleshooting and maintenance
Lead and coach on remotely and locally debugging code for multiple applications using the Bottomline standard tools on BT technology and architecture
Lead the Support team in troubleshooting with the Implementations and Delivery Teams on defect resolution and solution delivery
Work with L3 teams on incidents and defects
Provide training, mentoring and coaching as appropriate

Associate Product Support Specialist

Bloomreach is building the world’s premier agentic platform for personalization....

Location

Czechia

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Basic understanding of HTML, CSS, JS
Problem solving skills (from identification to resolution)
Analytical thinking and ability to learn quickly
English language (advanced or native level)
Interest in data analytics and online marketing
Know how to communicate and build relationships over time with clients
Previous work experience in a client facing role, support or in marketing

Job Responsibility

Provide consulting to Bloomreach Engagement users through live chat or other channels if needed
Cover product and technical questions about the Bloomreach Engagement platform and related technologies
Answer questions about different marketing related topics
Help clients understand how to create reports, segmentations, campaigns or analyses
Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
As an expert, provide help to other consultants with advanced use-cases
Work on rotations day/night for US hours (Day shift: 9AM-5PM, Night shift: 5PM-1AM)
Work day shift for EMEA hours (9AM-5PM)

What we offer

A great deal of freedom and trust
Flexible working hours
Virtual-first work with Hubs across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

Fulltime

Production Support Engineering

Production Support Engineering role at Citi focused on building the future of ba...

Location

India , Chennai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement
Bachelor's degree/University degree or equivalent experience
Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments
Strong scripting and automation skills (Python, shell scripting)
Experience with AI/ML is an added advantage

Job Responsibility

Incident Management: Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments
Automation: Champion automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention including scripting for automated health checks, alerting, and remediation
Collaboration: Work closely with development, infrastructure, and business teams to ensure seamless communication and collaboration throughout the incident lifecycle
Participate in post-mortem analysis and contribute to continuous improvement efforts

Fulltime

Product Support

Investwell

Location:
India

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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