Product Support Technician

• Work closely with the Engineering Lead to understand the hardware design and vision, then work relentlessly to ensure a healthy fleet of hardware is available at all times
• Develop new tools, methods, and procedures to document hardware status, version history, or capture data
• Interface with the Engineering Team to collaborate on the best approach to testing and verifying designs
• Brainstorm on assisting with quick solutions to unforeseen issues in product or test equipment
• Analyze and summarize hardware health, then communicate findings to the Amplify Project Team
• Utilize electronics and mechanical aptitude to assemble, rework, and troubleshoot mechatronic systems
• Perform functional checks on devices that may be operating outside of normal parameters
• Correlate sensor values to their real-world implications utilizing established diagnostic tools
• Support build operations and utilize tools ranging from manual hand tools, epoxies, heat presses, and laser cutting equipment
• Organize, track, and maintain spare parts inventory necessary for quick turnaround repairs
• Manage a fleet of devices while tracking their current state of rework and custom modifications in an organized manner
• Operate, monitor, and manage cycle test equipment
• Work at the command line level while interacting with the device or test equipment
• Utilize ESD best practices during electrical component handling and soldering
• Maintain focus and consistency on delicate, sometimes repetitive tasks
• Ensure all work is completed following appropriate safety guidelines

• BS in Engineering or related fields -OR- AS plus 2 years of experience
• Effective communication, people, and collaboration skills
• History of conducting hardware repairs and documenting in systems
• Bias toward action and resilience in the face of challenges
• Experience in robotics or mechatronics is a plus

Experience in robotics or mechatronics is a plus

• Subsidized health, vision, and dental plans
• Paid sick leave
• Retirement plans with a match