Product Support Specialist Job at Linear

Product Support Specialist

At Linear, we are on a mission to create a new standard for modern software deve...

Location

Salary:

Not provided

Linear

Expiration Date

Until further notice

Requirements

Passion about technology, quality, and Linear’s mission
Excellent communication and customer service skills and experience working with a technical or engineering user base
Ability to adapt your communication approach to non-technical users
Experience troubleshooting technical issues, including APIs and integration setups
Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile)

Job Responsibility

Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
Partner with our engineering team to document and reproduce bugs
Surface trends and insights from customer feedback to the team at large to inform product choices
Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

What we offer

Interesting and challenging work
Work-life balance
Competitive salary and equity
Employee-friendly equity terms (early exercise, extended exercise)
Paid lunch and coffee during workdays
Work remotely, no commuting to the office
Paid co-working space/desk at an office
Health, dental, and vision insurance (US)
Regular team events and offsites
5 weeks of paid vacation

Fulltime

Product Support Specialist

As a Product Support Specialist at Culture Amp, you’ll play a vital role in our ...

Location

United States , San Francisco

Salary:

72000.00 - 82000.00 USD / Year

Culture Amp

Expiration Date

Until further notice

Requirements

3+ years of experience in high-velocity technical support for a SaaS product
Experience using help desk systems (Intercom, Zendesk, Freshdesk, etc.) as your primary tool in previous roles
Demonstrated expertise in resourceful problem-solving, creative troubleshooting, and investigative questioning techniques

Job Responsibility

Serve as the first point of contact for our global customers that reach out to us via our support channels (email, chat, video conference)
Answer all questions related to the Culture Amp platform and escalate when necessary
Educate and empower our customers to be better Culture Amp users and become People Geeks
Serve as an internal resource for all departments and help them be successful
Be responsible for ensuring that customer data is handled securely
Be a customer advocate by providing feedback to the product and engineering team on improving the platform

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Fulltime

Associate Product Support Specialist

Bloomreach is building the world’s premier agentic platform for personalization....

Location

Czechia

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Basic understanding of HTML, CSS, JS
Problem solving skills (from identification to resolution)
Analytical thinking and ability to learn quickly
English language (advanced or native level)
Interest in data analytics and online marketing
Know how to communicate and build relationships over time with clients
Previous work experience in a client facing role, support or in marketing

Job Responsibility

Provide consulting to Bloomreach Engagement users through live chat or other channels if needed
Cover product and technical questions about the Bloomreach Engagement platform and related technologies
Answer questions about different marketing related topics
Help clients understand how to create reports, segmentations, campaigns or analyses
Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
As an expert, provide help to other consultants with advanced use-cases
Work on rotations day/night for US hours (Day shift: 9AM-5PM, Night shift: 5PM-1AM)
Work day shift for EMEA hours (9AM-5PM)

What we offer

A great deal of freedom and trust
Flexible working hours
Virtual-first work with Hubs across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

Fulltime

Product Support Specialist

Product support specialists must have strong customer service, problem-solving a...

Location

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong customer service, problem-solving, and communication skills
Previous experience in customer and/or technical support preferred
Bachelor’s degree preferred
Five or more years of prior relevant experience

Job Responsibility

Providing technical and customer service support for a company’s products
Assisting users with product issues and concerns and communicating steps to resolve problems
Identifying and analyzing problems with software and hardware, including failures, bugs and system issues
Reporting issues and user concerns to leadership

Product Support Specialist

We are looking for a skilled Product Support Specialist to join our team in Marl...

Location

United States , Marlton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or 6–10 years of relevant experience, or an equivalent combination of education and experience
proficiency in AutoCAD
experience with Configura and Worksheet preferred
strong understanding of furniture systems, finishes, materials, and specifications
demonstrated ability to manage multiple projects with attention to detail and organizational skills
effective communication skills, with the ability to convey design concepts clearly
self-motivated and capable of meeting deadlines independently while solving complex problems
familiarity with furniture specifications in corporate, healthcare, and education environments
strong analytical and mathematical skills to interpret technical documents and develop accurate designs

Job Responsibility

Design accurate 2D and 3D layouts for furniture projects, ensuring all specifications are met
update and revise designs as project requirements evolve
specify products across multiple furniture lines, demonstrating expertise in product codes and applications
work collaboratively with team members to propose design solutions, recommend value engineering options, and optimize layouts
maintain deep knowledge of furniture systems, materials, finishes, and specifications to ensure high-quality output
communicate effectively with stakeholders to present design concepts and address technical inquiries
manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded
interpret technical documents, diagrams, and schedules to provide accurate and comprehensive design plans
stay current with new and existing furniture product lines to offer innovative solutions
utilize AutoCAD and other design software to create detailed renderings and layouts

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Product Support Specialist

We are a company in the IT Consulting sector, located in the United States, and ...

Location

United States , Manchester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong knowledge of Linux operating systems
Experience with MySQL
Excellent problem-solving skills
Ability to handle customer support inquiries efficiently
Capability to work in a fast-paced environment
Strong verbal and written communication skills
High degree of professionalism and dedication to customer satisfaction

Job Responsibility

Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support
Assist customers with the functionalities of our software and hardware products, answering any questions they may have
Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate
Utilize remote software to access both customer and internal hardware
Work with Developers and other teams to resolve technical issues
Contribute to the Knowledgebase

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Product Support Specialist – Cranial & Functional Planning Applications

As a (Senior) Product Support Specialist “Cranial & Functional Planning Applicat...

Location

Germany , Munich

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

Graduate of a technical or scientific course of study or equivalent working experience
Advanced skills in troubleshooting of software based medical devices
A detail-oriented, analytical mindset with an ability and commitment for problem solving
A well-organized and clearly structured work style and a “can do” mentality
Team worker, fluent verbal and written English communication skills
Excellent documentation habits and a good communicator
Experience with medical image data stored in DICOM (Digital Imaging and Communications in Medicine) standard
Willingness to travel up to 10%

Job Responsibility

Lead technical investigations for customer complaints and product CAPAs assigned to R&D, evaluate technical issues that occur during daily use of our systems in hospitals and act as key reference within the R&D team
Systematically analyse and identify trends in product performance, collect, evaluate and provide systematic feedback from various sources to R&D and Marketing on a cyclical basis e.g. for Post Market Surveillance activities
Improve product design and service concept as a support stakeholder together with R&D and Marketing teams
Serve as key advisor during R&D design input meetings to ensure preventative design improvements with special focus on support and complaint related topics
Collect product support requirements from stakeholders inside and outside of own department (e.g. other R&D teams, different levels of support/service)
Initiate product changes based on product issue trends and complaints/customer feedback
Transfer product knowledge from R&D to 2nd level customer care teams
Coordinate support related communication with other R&D departments for applications used across multiple product portfolios
Create and maintain support-specific documentation (e.g. installation function checklists, service manuals, scanning recommendations etc.)

What we offer

30 vacation days, plus December 24th and December 31st
Flexible working hours
Hybrid work model within Germany
Bike leasing via cooperation partner "BikeLeasing"
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Fulltime

Product & Technical Support Specialist

Office Angels are recruiting for a Product & Technical Support Specialist to joi...

Location

United Kingdom , Gateshead

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication, with ability to explain complex technical subjects
Highly organised, able to manage multiple projects simultaneously
Computer literate (Office 365
CRM experience desirable)
Background in basic chemistry or chemical manufacturing
Technical understanding of product range and applications
Natural problem solver

Job Responsibility

Resolve technical queries from customers and Authorised Service Partners
Conduct laboratory investigations in collaboration with R&D
Support the global sales team with technical queries
Own and maintain ASP support processes to meet SLA targets
Create and maintain servicing support materials, including SOPs, videos, and training collateral
Develop and deliver product training for internal and external stakeholders
Provide feedback to marketing and communications based on support trends
Identify FAQs and areas requiring additional support
Support the wider customer experience team across technical support, servicing, and order management

What we offer

25 days annual leave + 8 bank holidays (option to purchase additional leave)
Bonus scheme & profit share based on performance
Pension: 6% employer / 2% employee
Life Assurance: 3x annual salary
Health Cash Plan (up to £625/year for prescriptions, dental, therapies)
Employee Assistance Programme & 24/7 GP Helpline
Halma Share Incentive Plan (free shares held in trust for 3 years)
Cycle to Work Scheme
Holiday purchase scheme & long-service holiday rewards
Discounts at local attractions and via Smarter Spending App

Fulltime

Product Support Specialist

Linear

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 15, 2026

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Location:United States

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 15, 2026

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