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At Linear, we are on a mission to create a new standard for modern software development. We are building the tools that empower the next generation of high-impact companies to do their best work. Linear is designed based on the practices and processes that distinguish world-class product teams from the rest: relentless focus, fast execution, and a commitment to the quality of craft. We are now expanding into APAC and hiring our first Go To Market team members in the region to accelerate growth with some of the world's most innovative product and engineering teams. Hiring our first Customer Experience team member in Australia will enable us to support our growing customer base in APAC in their own timezone, deepening our relationships and setting us up to scale successfully across the region. This is a rare opportunity to be the tip of the spear in a new market and help us learn how to serve APAC customers at scale.
Job Responsibility:
Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
Drive Linear’s expansion into APAC as one of our first hires in-region
Investigate and resolve inbound customer issues reported through all communication channels, including email, in-app, Slack, Twitter, and Reddit
Partner with our engineering team to document and reproduce bugs
Surface trends and insights from customer feedback to the team at large to inform product choices
Lead select strategic projects to improve the support experience and partner with key local customers
Requirements:
Passion about technology, quality, and Linear’s mission
Excellent communication and customer service skills and experience working with a technical or engineering user base
Ability to adapt your communication approach to non-technical users
Experience troubleshooting technical issues, including APIs and integration setups
Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile)
End-to-end ownership and autonomy in a mostly async, multi–time zone environment
Bilingual proficiency preferred
English and at least one major Asian language (e.g. Japanese, Korean)
Familiarity with SQL, Javascript, APIs, and GitHub is a plus
If you don’t have direct experience in these areas, curiosity to learn more is desirable as well
Nice to have:
Familiarity with SQL, Javascript, APIs, and GitHub is a plus
Bilingual proficiency preferred
English and at least one major Asian language (e.g. Japanese, Korean)