Product Support Specialist, Robert Half

Product Support Specialist

Robert Half

Location:
United States, Atlanta

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery.

Job Responsibility:

Implement and manage a comprehensive strategy to unify customer interactions across various platforms
Collaborate with customer service, marketing, technology, and sales teams to ensure omnichannel strategy aligns with organizational objectives
Utilize data analytics to monitor customer behavior and feedback
Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows
Advocate for a customer-first approach
Streamline internal workflows, systems, and processes
Oversee budget and resources for omnichannel operations
Provide guidance and mentorship to team members

Requirements:

Proficiency in Cisco Technologies for network management and troubleshooting
Demonstrated expertise in Citrix Technologies for effective deployment and support
Familiarity with Cloud Technologies for managing and supporting cloud-based products
Strong understanding of Computer Hardware for diagnosing and resolving hardware-related issues
Experience with Dell Technologies for hardware and software support
Knowledge of About Time software for efficient time and project management
Proficiency in Active Directory for user and resource management
Experience with Backup Technologies for data protection and recovery
Excellent Communication skills for effective collaboration and customer support

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
September 11, 2025

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