Product Support Specialist Job at Clay (San Francisco)

Product Support Specialist

Clay

Location:
United States , San Francisco

Category:
Customer Service

Contract Type:
Not provided

Salary:

80000.00 - 100000.00 USD / Year

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Job Description:

Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a Product Support Specialist, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our product. This role offers an exceptional opportunity for individuals with a passion for customer support and a strong technical background to excel. Your primary responsibility will be to address customer needs and provide exceptional support. Using your technical expertise, you will deliver tailored solutions to enhance the overall customer experience and bridge the gap between customer needs and our product offerings. As a front-line representative, you will also play a critical role in providing valuable feedback to our product teams, sharing insights on user experiences, challenges, and preferences.

Job Responsibility:

Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product
Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development
Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding
Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience

Requirements:

Technical background enabling understanding and solving product-related issues effectively, and even coding solutions when necessary
Proven track record of working successfully with customers, understanding their needs, and delivering exceptional service
Excellent communication skills to clearly articulate ideas, product benefits, and feedback both internally and externally, and create content that resonates with a variety of audiences
Ability to thrive in a dynamic, fast-paced environment in an early-stage company
Proactive about using insights to drive improvements, adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements

What we offer:

Offers Equity
All employees can work for free with world-class coaches who specialize in creativity, management, and more

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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