Product Support Specialist Job at Robert Half

Product Support Specialist

At Linear, we are on a mission to create a new standard for modern software deve...

Location

Salary:

Not provided

Linear

Expiration Date

Until further notice

Requirements

Passion about technology, quality, and Linear’s mission
Excellent communication and customer service skills and experience working with a technical or engineering user base
Ability to adapt your communication approach to non-technical users
Experience troubleshooting technical issues, including APIs and integration setups
Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile)

Job Responsibility

Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
Partner with our engineering team to document and reproduce bugs
Surface trends and insights from customer feedback to the team at large to inform product choices
Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

What we offer

Interesting and challenging work
Work-life balance
Competitive salary and equity
Employee-friendly equity terms (early exercise, extended exercise)
Paid lunch and coffee during workdays
Work remotely, no commuting to the office
Paid co-working space/desk at an office
Health, dental, and vision insurance (US)
Regular team events and offsites
5 weeks of paid vacation

Fulltime

Associate Product Support Specialist

Bloomreach is building the world’s premier agentic platform for personalization....

Location

Czechia

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Basic understanding of HTML, CSS, JS
Problem solving skills (from identification to resolution)
Analytical thinking and ability to learn quickly
English language (advanced or native level)
Interest in data analytics and online marketing
Know how to communicate and build relationships over time with clients
Previous work experience in a client facing role, support or in marketing

Job Responsibility

Provide consulting to Bloomreach Engagement users through live chat or other channels if needed
Cover product and technical questions about the Bloomreach Engagement platform and related technologies
Answer questions about different marketing related topics
Help clients understand how to create reports, segmentations, campaigns or analyses
Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
As an expert, provide help to other consultants with advanced use-cases
Work on rotations day/night for US hours (Day shift: 9AM-5PM, Night shift: 5PM-1AM)
Work day shift for EMEA hours (9AM-5PM)

What we offer

A great deal of freedom and trust
Flexible working hours
Virtual-first work with Hubs across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

Fulltime

Product Support Specialist

We are looking for a skilled Product Support Specialist to join our team in Marl...

Location

United States , Marlton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or 6–10 years of relevant experience, or an equivalent combination of education and experience
proficiency in AutoCAD
experience with Configura and Worksheet preferred
strong understanding of furniture systems, finishes, materials, and specifications
demonstrated ability to manage multiple projects with attention to detail and organizational skills
effective communication skills, with the ability to convey design concepts clearly
self-motivated and capable of meeting deadlines independently while solving complex problems
familiarity with furniture specifications in corporate, healthcare, and education environments
strong analytical and mathematical skills to interpret technical documents and develop accurate designs

Job Responsibility

Design accurate 2D and 3D layouts for furniture projects, ensuring all specifications are met
update and revise designs as project requirements evolve
specify products across multiple furniture lines, demonstrating expertise in product codes and applications
work collaboratively with team members to propose design solutions, recommend value engineering options, and optimize layouts
maintain deep knowledge of furniture systems, materials, finishes, and specifications to ensure high-quality output
communicate effectively with stakeholders to present design concepts and address technical inquiries
manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded
interpret technical documents, diagrams, and schedules to provide accurate and comprehensive design plans
stay current with new and existing furniture product lines to offer innovative solutions
utilize AutoCAD and other design software to create detailed renderings and layouts

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Product Support Specialist

We are a company in the IT Consulting sector, located in the United States, and ...

Location

United States , Manchester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong knowledge of Linux operating systems
Experience with MySQL
Excellent problem-solving skills
Ability to handle customer support inquiries efficiently
Capability to work in a fast-paced environment
Strong verbal and written communication skills
High degree of professionalism and dedication to customer satisfaction

Job Responsibility

Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support
Assist customers with the functionalities of our software and hardware products, answering any questions they may have
Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate
Utilize remote software to access both customer and internal hardware
Work with Developers and other teams to resolve technical issues
Contribute to the Knowledgebase

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Product Support Specialist – Cranial & Functional Planning Applications

As a (Senior) Product Support Specialist “Cranial & Functional Planning Applicat...

Location

Germany , Munich

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

Graduate of a technical or scientific course of study or equivalent working experience
Advanced skills in troubleshooting of software based medical devices
A detail-oriented, analytical mindset with an ability and commitment for problem solving
A well-organized and clearly structured work style and a “can do” mentality
Team worker, fluent verbal and written English communication skills
Excellent documentation habits and a good communicator
Experience with medical image data stored in DICOM (Digital Imaging and Communications in Medicine) standard
Willingness to travel up to 10%

Job Responsibility

Lead technical investigations for customer complaints and product CAPAs assigned to R&D, evaluate technical issues that occur during daily use of our systems in hospitals and act as key reference within the R&D team
Systematically analyse and identify trends in product performance, collect, evaluate and provide systematic feedback from various sources to R&D and Marketing on a cyclical basis e.g. for Post Market Surveillance activities
Improve product design and service concept as a support stakeholder together with R&D and Marketing teams
Serve as key advisor during R&D design input meetings to ensure preventative design improvements with special focus on support and complaint related topics
Collect product support requirements from stakeholders inside and outside of own department (e.g. other R&D teams, different levels of support/service)
Initiate product changes based on product issue trends and complaints/customer feedback
Transfer product knowledge from R&D to 2nd level customer care teams
Coordinate support related communication with other R&D departments for applications used across multiple product portfolios
Create and maintain support-specific documentation (e.g. installation function checklists, service manuals, scanning recommendations etc.)

What we offer

30 vacation days, plus December 24th and December 31st
Flexible working hours
Hybrid work model within Germany
Bike leasing via cooperation partner "BikeLeasing"
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Fulltime

Product & Technical Support Specialist

Office Angels are recruiting for a Product & Technical Support Specialist to joi...

Location

United Kingdom , Gateshead

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication, with ability to explain complex technical subjects
Highly organised, able to manage multiple projects simultaneously
Computer literate (Office 365
CRM experience desirable)
Background in basic chemistry or chemical manufacturing
Technical understanding of product range and applications
Natural problem solver

Job Responsibility

Resolve technical queries from customers and Authorised Service Partners
Conduct laboratory investigations in collaboration with R&D
Support the global sales team with technical queries
Own and maintain ASP support processes to meet SLA targets
Create and maintain servicing support materials, including SOPs, videos, and training collateral
Develop and deliver product training for internal and external stakeholders
Provide feedback to marketing and communications based on support trends
Identify FAQs and areas requiring additional support
Support the wider customer experience team across technical support, servicing, and order management

What we offer

25 days annual leave + 8 bank holidays (option to purchase additional leave)
Bonus scheme & profit share based on performance
Pension: 6% employer / 2% employee
Life Assurance: 3x annual salary
Health Cash Plan (up to £625/year for prescriptions, dental, therapies)
Employee Assistance Programme & 24/7 GP Helpline
Halma Share Incentive Plan (free shares held in trust for 3 years)
Cycle to Work Scheme
Holiday purchase scheme & long-service holiday rewards
Discounts at local attractions and via Smarter Spending App

Fulltime

Product Support Specialist

In this role, you will be responsible for providing top-notch support to our cus...

Location

United States , West Long Branch

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Solid understanding and practical experience with Cisco Technologies
Proficiency in Citrix Technologies
Demonstrable expertise in Cloud Technologies
In-depth knowledge of Computer Hardware
Familiarity with Dell Technologies
Proficiency in using About Time software
Excellent knowledge and experience in Active Directory
Proficient in Backup Technologies
Strong written and verbal communication skills

Job Responsibility

Handle technical support tickets, with a focus on product-related concerns
Deliver high-quality product support to customers, addressing inquiries related to our platform
Utilize SQL queries to delve into customer data and investigate issues
Aid customers in understanding product features, best practices, and technical configurations
Collaborate with the development team to identify, escalate, and rectify software bugs
Work hand-in-hand with product managers, engineers, and customers to elevate the user experience
Develop and upkeep support documentation to streamline troubleshooting processes
Contribute to improving the platform by providing valuable feedback from customers

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Product Support Specialist

Exciting opportunity for a Product Support Specialist in the Internet Service Pr...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Cisco Technologies for network management and troubleshooting
Demonstrated expertise in Citrix Technologies for effective deployment and support
Familiarity with Cloud Technologies for managing and supporting cloud-based products
Strong understanding of Computer Hardware for diagnosing and resolving hardware-related issues
Experience with Dell Technologies for hardware and software support
Knowledge of About Time software for efficient time and project management
Proficiency in Active Directory for user and resource management
Experience with Backup Technologies for data protection and recovery
Excellent Communication skills for effective collaboration and customer support

Job Responsibility

Implement and manage a comprehensive strategy to unify customer interactions across various platforms
Collaborate with customer service, marketing, technology, and sales teams to ensure omnichannel strategy aligns with organizational objectives
Utilize data analytics to monitor customer behavior and feedback
Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows
Advocate for a customer-first approach
Streamline internal workflows, systems, and processes
Oversee budget and resources for omnichannel operations
Provide guidance and mentorship to team members

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Product Support Specialist

Robert Half

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2025

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