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Blume Global Logo Blume Global · IT - Administration

Product Support Specialist

United States, Chicago 50000.00 - 70000.00 USD / Year · Job Posted February 16, 2026
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Job Description

We are seeking a Product Support Specialist to provide dedicated US time zone coverage within our Global Product Support team. This role is critical to delivering timely, high-quality support across multiple products while ensuring strong service level performance and exceptional customer experience.

Job Responsibility

  • Triage, troubleshoot, and manage customer-raised product support incidents across multiple products
  • Provide professional, responsive support for customer phone inquiries
  • Prioritize and manage multiple concurrent incidents while maintaining accuracy and attention to detail
  • Facilitate escalation to engineering or senior support when required
  • Document incidents, resolutions, and knowledge base updates to drive continuous improvement
  • Collaborate with global support, product, and development teams to ensure seamless 24/7 coverage
  • Maintain ownership of assigned queues and ensure SLA adherence

Requirements

  • 1-3 years of professional experience in a similar role or supply chain/logistics industry
  • Experience troubleshooting customer-raised incidents in a software or technical environment
  • Ability to work well independently as well as in an international, global organization
  • Experience using ticketing systems and support tools
  • Strong verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Ability to excel and adapt in a fast-paced environment
  • Ability to communicate fluently in English and Spanish preferred, to effectively support Spanish-speaking customers and stakeholders

What we offer

  • competitive base salary
  • paid time off
  • development opportunities in the form of education assistance
  • mentorship
  • LinkedIn Learning
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