Product Support Specialist, Robert Half

Robert Half

Location:
United States, Bridgewater

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Robert Half is seeking a Product Support Specialist to collaborate with data science, sales, and customers to develop and support data analytics products. Responsibilities include product development, sales enablement, customer success, market intelligence, and product documentation.

Job Responsibility:

Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains
Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs
Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption
Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion
Develop clear and concise product documentation, including user guides, process flows, and use cases

Requirements:

Master's degree in engineering or a related field
2-4 years of experience in a technical product specialist or similar role
Proven ability to translate complex technical concepts into clear and compelling business value propositions
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Proficiency in data science tools (Tableau, SQL, Python) preferred
Experience working with high-level technical experts in academia and industry

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
Eligible for 401(k) plan

Additional Information:

Job Posted:
May 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Product Support Specialist