Product Support Specialist Jobs

Culture Amp

Location:
United States, San Francisco

Category:
Customer Service

Contract Type:
Not provided

Salary:

72000.00 - 82000.00 USD / Year

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Job Description:

As a Product Support Specialist at Culture Amp, you’ll play a vital role in our global team, ensuring customers have a seamless and personalized experience with our platform. You'll combine your expertise in customer support, technical knowledge, and curiosity to guide users through our product, troubleshoot unexpected challenges, and provide solutions that align with our culture-first approach.

Job Responsibility:

Serve as the first point of contact for our global customers that reach out to us via our support channels (email, chat, video conference)
Answer all questions related to the Culture Amp platform and escalate when necessary
Educate and empower our customers to be better Culture Amp users and become People Geeks
Serve as an internal resource for all departments and help them be successful
Be responsible for ensuring that customer data is handled securely
Be a customer advocate by providing feedback to the product and engineering team on improving the platform

Requirements:

3+ years of experience in high-velocity technical support for a SaaS product
Experience using help desk systems (Intercom, Zendesk, Freshdesk, etc.) as your primary tool in previous roles
Demonstrated expertise in resourceful problem-solving, creative troubleshooting, and investigative questioning techniques

Nice to have:

Strong technical understanding of how email, SSO, and SFTP work
Ability to explain technical issues in simplified terms
Natural curiosity: always looking for opportunities to learn, grow and give/receive feedback
Ability to maneuver through ambiguous situations with a positive attitude

What we offer:

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget
Medical insurance coverage for you and your family (Available for US & UK only)

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Product Support Specialist