Product Support Specialist – R&D Product Support Job at Brainlab (Munich)

Product Support Specialist – R&D Product Support

As a Product Support Specialist (PSR) within the Brainlab R&D Product Support di...

Location

Germany , Munich

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

Degree in Engineering or a related technical field, plus 3+ years of professional experience
Solid understanding of IT networks, cybersecurity and troubleshooting
Strong analytical skills, creativity, and enthusiasm for technology
Comfortable in hands-on situations requiring hand tools
Proactive, structured, and reliable work style with strong problem‑solving abilities
Proficient in communicating engineering topics into non-engineering environments
Ability to manage multiple parallel tasks with high attention to detail
Strong communicator with the ability to collaborate across functions and cultures
Team-oriented but also comfortable working independently
Fluent in written and spoken English

Job Responsibility

Act as the primary interface between R&D, Support, and Quality Management for all support-relevant topics
Provide expert 3rd‑level technical support for Brainlab hardware products
Gather and consolidate product support requirements from internal and external stakeholders
Contribute actively to design input discussions to ensure robust, service-friendly product designs
Serve as technical investigator or responsible owner for complaints and CAPAs within your product area
Coordinate and prioritize investigation activities such as in‑depth inspections and special repair analyses
Identify trends and recurring issues and drive corrective and preventive actions
Lead the transfer of product knowledge from R&D into the global Support Organization
Collect, evaluate, and channel feedback from the field, suppliers, and support teams to support continuous product improvement
Initiate product changes based on technical trends, complaint insights, or supplier feedback

What we offer

30 vacation days, plus December 24th and December 31st
Flexible working hours
Hybrid work model within Germany
Bike leasing via cooperation partner "BikeLeasing"
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

R&D Specialist — WordPress

As a WordPress R&D Specialist, you will play a crucial role in researching user ...

Location

Salary:

Not provided

Brainstorm Force

Expiration Date

Until further notice

Requirements

Strong understanding of WordPress and experience in working with WordPress page builders and website builders, with particular emphasis on Gutenberg
Experience in conducting user research, competitor analysis, and translating findings into actionable insights for development teams
Solid knowledge of website development processes, including front-end and back-end technologies
Excellent problem-solving skills and ability to work collaboratively in a fast-paced team environment
Strong attention to detail and ability to prioritize tasks effectively
Excellent communication skills are must, both written and verbal, with the ability to convey complex concepts to technical and non-technical stakeholders

Job Responsibility

Conduct thorough research on user needs and preferences, staying up-to-date with industry trends and market demands
Analyze competitor products, identify their strengths and weaknesses, and use this knowledge to inform our development process
Discover and document interesting use cases, features, and enhancements based on user feedback and market research
Work closely with the product design team to brainstorm and contribute to the creation of a beautiful user experience for product
Collaborate with our development team, providing insights and guidance during the development process
Participate in the quality assurance process, conducting thorough testing to ensure the product meets high standards of performance, usability, and compatibility
Act as a user advocate, testing the product from a user’s perspective and ensuring it meets their requirements and expectations
Monitor support channels to identify areas where users need assistance, get confused, or require improvement
Participate in the social media and community to engage and support our users
Learn and adopt agile methodologies for efficient project management

What we offer

Work from anywhere
The opportunity to learn and grow in a fast-growing team
Manage your own time as you see fit
Flexible work environment – We believe that people work best when they have the freedom to work from wherever they choose
Fun atmosphere – let your hair down now and then
Challenging tasks – Equip yourself by tackling new challenges
Limitless ability to grow within the company
Learn something new every day – Grow your career with bright possibilities
Fitness Motivators – Join our #FitSharks cult to be a part of a journey to boost your fitness

Fulltime

Supply Chain Specialist, R&D

We are looking for a motivated and technically capable R&D Supply Chain Speciali...

Location

Finland , Espoo

Salary:

Not provided

ICEYE

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical/Electronic Engineering, Mechatronics, Supply Chain, or a related field
3–5 years of experience in electronics sourcing, component procurement, or engineering supply chain roles within hardware development environments
Working technical understanding of electronic components, PCB fabrication, PCBA assembly, embedded electronics, and prototyping workflows
Ability to operate effectively in dynamic environments with changing priorities and tight timelines
Experience reviewing electronic schematics, BOMs, AVL requirements, PCB stackups, and manufacturing documentation
Familiarity with ERP systems and engineering or project management tools
Clear communication skills and a structured, solution-oriented approach to problem-solving

Job Responsibility

Support electronics engineering teams working on multiple, fast-moving hardware development projects
Translate early-stage concepts, evolving BOMs, and engineering change updates into sourcing and procurement actions with guidance from senior team members as needed
Provide timely input to engineers on component availability, alternates, obsolescence risks, and quick-turn manufacturing options
Identify potential material or supply issues early and escalate risks while supporting workaround identification
Execute sourcing and procurement activities for electronic components, PCB fabrication, PCBA assembly, connectors, sensors, RF parts, embedded modules, and custom mechanical parts
Respond to BOM updates and design changes to help ensure prototype and pilot builds remain on schedule
Coordinate with approved suppliers to support quick-turn and small-batch production needs
Support identification and validation of alternative components or sourcing paths during shortages or supply disruptions
Interface with electronics suppliers to collect information on lead times, manufacturing capabilities, DFM considerations, and expedited build options
Support technical and commercial assessments of PCB/PCBA vendors, machining partners, and component distributors

What we offer

Occupational healthcare, occupational, and accident insurance
A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
Phone subscription with iPhone of choice
Relocation support (i.e. flight tickets, accommodation, relocation agency support)
Time for self-development, research, training, conferences, or certification schemes
Inspiring and collaborating offices and silent workspaces enable you to focus

Fulltime

Product Support Specialist – Cranial & Functional Planning Applications

As a (Senior) Product Support Specialist “Cranial & Functional Planning Applicat...

Location

Germany , Munich

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

Graduate of a technical or scientific course of study or equivalent working experience
Advanced skills in troubleshooting of software based medical devices
A detail-oriented, analytical mindset with an ability and commitment for problem solving
A well-organized and clearly structured work style and a “can do” mentality
Team worker, fluent verbal and written English communication skills
Excellent documentation habits and a good communicator
Experience with medical image data stored in DICOM (Digital Imaging and Communications in Medicine) standard
Willingness to travel up to 10%

Job Responsibility

Lead technical investigations for customer complaints and product CAPAs assigned to R&D, evaluate technical issues that occur during daily use of our systems in hospitals and act as key reference within the R&D team
Systematically analyse and identify trends in product performance, collect, evaluate and provide systematic feedback from various sources to R&D and Marketing on a cyclical basis e.g. for Post Market Surveillance activities
Improve product design and service concept as a support stakeholder together with R&D and Marketing teams
Serve as key advisor during R&D design input meetings to ensure preventative design improvements with special focus on support and complaint related topics
Collect product support requirements from stakeholders inside and outside of own department (e.g. other R&D teams, different levels of support/service)
Initiate product changes based on product issue trends and complaints/customer feedback
Transfer product knowledge from R&D to 2nd level customer care teams
Coordinate support related communication with other R&D departments for applications used across multiple product portfolios
Create and maintain support-specific documentation (e.g. installation function checklists, service manuals, scanning recommendations etc.)

What we offer

30 vacation days, plus December 24th and December 31st
Flexible working hours as well as hybrid work model within Germany
Bike leasing via cooperation partner "BikeLeasing"
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Fulltime

HR Manager / Recruitment Specialist - Engineering & R&D Hiring

Location

India , Navi Mumbai Panvel Raigarh

Salary:

Not provided

Randstad

Expiration Date

August 03, 2026

Requirements

12+ years of experience in technical recruitment, specifically focused on hiring Engineering and Research & Development (R&D) professionals within IT/Telecom/Product Engineering organizations
Strong experience in technical hiring for IT / Telecom / Product Engineering companies
Good understanding of software development technologies and engineering skillsets
Experience hiring for C, C++, Linux, Networking, Telecom, Cybersecurity, Cloud, and R&D environments
Strong professional network within engineering recruitment ecosystem
Excellent communication and stakeholder management skills
Ability to assess candidate suitability for highly specialized technical roles
Bachelor's degree in HR, Business Administration, Engineering, or related field
MBA/PGDM in HR preferred

Job Responsibility

Manage end-to-end recruitment for Engineering and R&D positions
Source, screen, and hire highly skilled technical professionals including: C / C++ Developers, Linux Engineers, Telecom Protocol Engineers, Embedded System Engineers, Cybersecurity Engineers, Backend Developers, Network & Infrastructure Engineers, Product Development Engineers, AI/Analytics Engineers
Coordinate with technical leadership teams to understand project-specific hiring requirements
Develop recruitment strategies for niche and hard-to-hire technical profiles
Conduct initial HR and technical screening coordination
Manage recruitment vendors, portals, LinkedIn sourcing, and internal talent pipelines
Ensure timely closure of positions while maintaining high candidate quality standards
Support onboarding, offer negotiations, and employee engagement activities
Maintain recruitment MIS, hiring trackers, and recruitment metrics

Fulltime

R&d Intumescent & Process Specialist

Etex are seeking a R&D Intumescent & Process Specialist to join the R&D Departme...

Location

Italy , Filago

Salary:

Not provided

URSA Polska sp. z o. o.

Expiration Date

Until further notice

Requirements

Master of science (e.g. in material engineering, civil engineering, mechanical engineering)
3-5 years in a similar role
English language proficiency at B2 level (required)
Proficiency in Microsoft Office tools (Word, Excel, Outlook)
Very good knowledge on modelling related to building materials & systems and validation of it with test data
Very good knowledge on Artificial Intelligence
Good knowledge on behaviour of building materials and building performances
Excellent organizational skills
Very good communication and interpersonal skills
Ability and willingness to work with people

Job Responsibility

Lead research and development initiatives to design new products and systems
Improve and adapt existing technologies within the intumescent portfolio
Take full ownership of a product portfolio focused on intumescent lamination, extrusion, and injection molding
Act as a key technical reference providing expert support to internal stakeholders and external customers
Conduct patent and literature reviews
Develop project plans, test formulations on a lab scale, and extrapolate them to production processes
Design, monitor, and analyze fire test programs
Source new raw materials
Collaborate with internal experts, operations, universities, suppliers, and external partners
Train stakeholders on technologies/product performance

Fulltime

Sourcing Operations Specialist - Greater Asia & Indonesia – UI R&D

This role is responsible for technical management and R&D support for Unilever I...

Location

Thailand , Bangkok

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

In-depth knowledge of manufacturing processes, scaleup, understanding of factory operations
Filling and packing understanding
Significant experience (Min. 5 years) of Processing/Scaleup (preferred) or Formulations development or Manufacturing in any BG - Beauty & Wellbeing, Personal Care, Home Care, and Foods
Degree in Chemical Engineering or Chemistry (Preferred)

Job Responsibility

Lead the planning and execution of strategic sourcing initiatives from Southeast Asia from R&D perspective, aligning with UI’s business goals and global R&D standards
Product scaleup and troubleshooting across BGs in Unilever & 3P Manufacturing units in Thailand, Philippines, Vietnam & Indonesia. Ensuring high standard of delivered quality for new product /innovations
Manage end-to-end R&D activities related to exports and deployments, including last mile product development, quality assurance, cost optimization, regulatory documentation, PLM specification creation, and project network coordination including ICQA process
Deliver high-quality technical support to regional and local UI teams, enabling market expansion with innovative and affordable products
Foster strong collaboration with internal and external stakeholders, including UI BG teams, SEA R&D, Supply Chain, and Contract Manufacturers
Track and report on project performance, proactively identifying and mitigating risks. Support SC & CQA teams in troubleshooting for quality complaints

Fulltime

Actuary, Assumption Development, R&D

A prestigious global life reinsurer is seeking a nearly qualified or qualified a...

Location

United Kingdom , London

Salary:

75000.00 - 95000.00 GBP / Year

Goodman Masson

Expiration Date

Until further notice

Requirements

Nearly qualified or qualified actuary (IFoA, SOA or equivalent)
Experience within life insurance, reinsurance or consultancy
Exposure to assumption development, experience analysis, pricing or actuarial modelling
Understanding of Protection and/or Longevity business
Strong analytical and problem-solving skills
Experience working with experience studies, trend modelling or actuarial investigations
Programming skills including SQL, R, Tyche or similar tools
Knowledge of statistical and actuarial techniques such as Generalised Linear Models (GLMs) and Survival Models
Strong communication and stakeholder management skills
Ability to work independently while managing multiple priorities and deadlines

Job Responsibility

Contribute to the development of best estimate assumptions through data sourcing, experience analysis, statistical modelling and validation
Support the application of innovative actuarial techniques to assumption setting across Protection and Longevity portfolios
Provide challenge and insight to pricing assumptions and methodologies
Build strong working relationships with stakeholders across actuarial, pricing and product development teams
Contribute to actuarial research projects, internal analysis and thought leadership initiatives
Work closely with specialist teams including Medical Analytics and Data Science to develop market-leading insights
Support the development of junior colleagues and contribute to a collaborative and innovative team culture
Present technical findings and recommendations to a variety of audiences across the business

Fulltime

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Product Support Specialist – R&D Product Support

Job Description

Job Responsibility

Requirements

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What we offer

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