Product Support Specialist – R&D Product Support Job at Brainlab (Munich)

Product Support Specialist – Cranial & Functional Planning Applications

As a (Senior) Product Support Specialist “Cranial & Functional Planning Applicat...

Location

Germany , Munich

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

Graduate of a technical or scientific course of study or equivalent working experience
Advanced skills in troubleshooting of software based medical devices
A detail-oriented, analytical mindset with an ability and commitment for problem solving
A well-organized and clearly structured work style and a “can do” mentality
Team worker, fluent verbal and written English communication skills
Excellent documentation habits and a good communicator
Experience with medical image data stored in DICOM (Digital Imaging and Communications in Medicine) standard
Willingness to travel up to 10%

Job Responsibility

Lead technical investigations for customer complaints and product CAPAs assigned to R&D, evaluate technical issues that occur during daily use of our systems in hospitals and act as key reference within the R&D team
Systematically analyse and identify trends in product performance, collect, evaluate and provide systematic feedback from various sources to R&D and Marketing on a cyclical basis e.g. for Post Market Surveillance activities
Improve product design and service concept as a support stakeholder together with R&D and Marketing teams
Serve as key advisor during R&D design input meetings to ensure preventative design improvements with special focus on support and complaint related topics
Collect product support requirements from stakeholders inside and outside of own department (e.g. other R&D teams, different levels of support/service)
Initiate product changes based on product issue trends and complaints/customer feedback
Transfer product knowledge from R&D to 2nd level customer care teams
Coordinate support related communication with other R&D departments for applications used across multiple product portfolios
Create and maintain support-specific documentation (e.g. installation function checklists, service manuals, scanning recommendations etc.)

What we offer

30 vacation days, plus December 24th and December 31st
Flexible working hours
Hybrid work model within Germany
Bike leasing via cooperation partner "BikeLeasing"
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Fulltime

R&D Lab Testing Specialist

Baxter’s Research and Development teams work cross functionally to innovate, dev...

Location

Malta , Marsa

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Able to communicate in English and interact with multi-functional project team members
Proficient in the use of Microsoft Office Tools

Job Responsibility

Performs duties in accordance to procedures aligned with ISO13485, Medical Device Directive and other regulatory bodies as applicable
Considers the aspects of Environment Health and Safety procedures to ensure that all activities within this role will support EHS targets and will not jeopardize the health and safety of employees and environment
Ensures that all documentation and practices related to this role are in compliance with good laboratory and documentation practices
Responsible to undertake all required laboratory testing related to product verifications and validations to support other members of the R&D group
Closely works with his/her supervisor in order to be assigned the appropriate lab work that is aligned with the weekly testing priorities and ensures that such work is carried out in an effective and timely manner
Gives a full evaluation as per appropriate methods and supports in the testing of new products or changes in current products to establish and maintain good product functionality
Responsible for the appropriate documentation of results in his/her assigned laboratory notebook, complying with good documentation practices
Responsible for the successful material management process during and after product testing
Through the support of the R&D Lab Supervisor and experience gained on the job, the R&D Testing Specialist must remain conversant with new developments in medical devices and product applications and pursue information on existing products on the market

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Health & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Fulltime

Manager, R&D Claim Enquiry & Resolution

This is a critical, high-impact role responsible for safeguarding the claims of ...

Location

United Kingdom , London

Salary:

Not provided

EmpowerRD

Expiration Date

Until further notice

Requirements

Proven experience (3+ years) in UK R&D Tax Relief, with significant exposure to managing and successfully resolving HMRC enquiries or compliance checks
Strong technical understanding of R&D tax legislation (including SME and RDEC schemes) and the Department for Science, Innovation and Technology (DSIT) guidelines on R&D for tax purposes
Demonstrable experience in managing complex projects or a high-volume case portfolio simultaneously
Excellent written and verbal communication skills, specifically the ability to articulate complex technical and financial concepts to both HMRC and non-tax professionals
Strong commercial acumen and a pragmatic approach to dispute resolution

Job Responsibility

Manage the end-to-end portfolio of all active HMRC R&D tax credit enquiries, ensuring all statutory deadlines and internal SLAs are met
Develop, implement, and execute robust enquiry defence strategies for complex claims, focusing on technical and financial justifications in line with UK R&D legislation (CTA 2009/HMRC Guidelines)
Own and lead direct written and verbal correspondence and negotiations with HMRC caseworkers (ISBC/WMBC/Large Business Compliance Teams) to achieve timely and favourable closure notices
Review and quality-assure all documentation and supporting evidence (technical narratives, project costing, payroll, contracts) provided to HMRC to ensure it is clear, comprehensive, and addresses specific compliance risks
Manage and cultivate a flexible bank of external expert contractors (e.g., specialist engineers, sector-specific consultants, legal counsel) who can provide specialised technical evidence and support during enquiries
Define scopes of work, manage budgets, and oversee the output of all third-party experts to ensure their contribution aligns with the overall resolution strategy
Lead the internal feedback loop by analysing trends, common errors, HMRC concerns, and legislative risks identified during enquiries
Develop and deliver training sessions to the Claim Delivery and Sales teams, embedding new learnings and best practices back into our claims process and technology product
Proactively refine and update internal methodology and technical guidance to mitigate future enquiry risk and ensure all new claims are resilient and compliant
Support in reviewing technical narratives of ongoing claims to align with enquiry learnings

What we offer

Competitive salary
generous holiday allowance
pension contribution
private healthcare
a commitment to continuous professional development

Fulltime

Customer Support Specialist

Ledger is a global platform for digital assets and Web3, focusing on customer-ce...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a “Customer First” attitude
Strong interest for cryptocurrencies and/or blockchain environments
Outstanding written and verbal skills in English and Chinese
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger’s products

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Customer Support Specialist

We're making the world of digital assets accessible and secure for everyone. Fou...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a 'Customer First' attitude
Strong interest for cryptocurrencies and/or blockchain environments
Outstanding written and verbal skills in English and Chinese
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger's products

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Customer Support Specialist

As a Customer Support Specialist at Ledger, you will be the first point of conta...

Location

United Kingdom , London

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a 'Customer First' attitude
Strong interest for cryptocurrencies and/or blockchain environments
Outstanding written and verbal skills in English and Chinese
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger's products

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Customer Support Specialist

Ledger is seeking a Customer Support Specialist to provide quick and efficient t...

Location

United Kingdom , London

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a “Customer First” attitude
Strong interest for cryptocurrencies and/or blockchain environments
Outstanding written and verbal skills in English and Chinese
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger’s products

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Product Specialist

Product Specialist of Cosmo Intelligent Medical Devices.

Location

Italy , Rome

Salary:

Not provided

Cosmo Intelligent Medical Devices

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a scientific discipline, preferably Biomedical Engineering, Life Sciences, or a related field
At least 3 years of experience as a Product Specialist or similar role in the medical device industry
Strong knowledge of the medical device sector, including regulatory requirements and compliance standards
Excellent communication and presentation skills, with the ability to convey technical knowledge to non-technical audiences
Analytical skills to assess market data and develop effective sales strategies
Willingness to travel frequently to meet clients and attend industry events
Fluency in English, both written and spoken

Job Responsibility

Build and maintain strong relationships with existing customers by planning and organizing regular visits to ensure continuous support and identify new sales opportunities
Develop new business opportunities and convert them into long-term partnerships, contributing to sales success
Provide technical support and clinical training to customers on the effective use of medical devices, ensuring a high level of customer satisfaction
Coordinate and organize hands-on demonstrations, presentations, and educational programs for healthcare professionals, representing the company at congresses and symposiums
Actively collaborate with internal departments, including R&D, marketing, and quality assurance, to ensure effective product strategy alignment

Product Support Specialist – R&D Product Support

Brainlab

Location:
Germany , Munich

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 14, 2026

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