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Product Support Specialist – R&D Product Support

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Brainlab

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Location:
Germany , Munich

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Product Support Specialist (PSR) within the Brainlab R&D Product Support division, you will join an international and multidisciplinary team dedicated to advancing our mobile platforms and digital OR technologies. In this role, you are the crucial link between R&D, Product Management, and the global Support Organization, ensuring that Brainlab medical devices are reliable, serviceable, and continuously improving throughout their entire lifecycle.

Job Responsibility:

  • Act as the primary interface between R&D, Support, and Quality Management for all support-relevant topics
  • Provide expert 3rd‑level technical support for Brainlab hardware products
  • Gather and consolidate product support requirements from internal and external stakeholders
  • Contribute actively to design input discussions to ensure robust, service-friendly product designs
  • Serve as technical investigator or responsible owner for complaints and CAPAs within your product area
  • Coordinate and prioritize investigation activities such as in‑depth inspections and special repair analyses
  • Identify trends and recurring issues and drive corrective and preventive actions
  • Lead the transfer of product knowledge from R&D into the global Support Organization
  • Collect, evaluate, and channel feedback from the field, suppliers, and support teams to support continuous product improvement
  • Initiate product changes based on technical trends, complaint insights, or supplier feedback
  • Maintain deep expertise in your assigned product portfolio

Requirements:

  • Degree in Engineering or a related technical field, plus 3+ years of professional experience
  • Solid understanding of IT networks, cybersecurity and troubleshooting
  • Strong analytical skills, creativity, and enthusiasm for technology
  • Comfortable in hands-on situations requiring hand tools
  • Proactive, structured, and reliable work style with strong problem‑solving abilities
  • Proficient in communicating engineering topics into non-engineering environments
  • Ability to manage multiple parallel tasks with high attention to detail
  • Strong communicator with the ability to collaborate across functions and cultures
  • Team-oriented but also comfortable working independently
  • Fluent in written and spoken English

Nice to have:

  • Work experience or hands-on with IT systems is a plus
  • Experience in medtech company is a plus
  • Experience with IEC 60601‑x or MDR (EU Regulation 2017/745) is a plus
What we offer:
  • 30 vacation days, plus December 24th and December 31st
  • Flexible working hours
  • Hybrid work model within Germany
  • Bike leasing via cooperation partner "BikeLeasing"
  • Parking garage and safe underground bike storage
  • Award-winning subsidized company restaurant and in-house cafes
  • Variety-rich fitness program in our ultra-modern 360m2 company gym
  • Regular after work, team, and company events
  • Comprehensive training and continuing education opportunities

Additional Information:

Job Posted:
February 14, 2026

Work Type:
Hybrid work
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