Product Support Specialist – Cranial & Functional Planning Applications

As a (Senior) Product Support Specialist “Cranial & Functional Planning Applications”, you are responsible for the technical support of our world-wide customer care teams and providing effective technical & clinical knowledge transfer from our development teams into the world-wide support organization as well as representing the support perspective as a stakeholder in product development and helping to continuously improve the quality and performance of our treatment planning application. As an interface between customer support, R&D and product management, you are playing a key role in ensuring successful development and preparation of support related documentation for the release of our software products. You are responsible for 3rd level customer support incl. root cause analysis, managing and resolving customer complaints incl. Corrective Action/Preventive Action (CAPA) activities during the product lifetime. Your contribution has a significant impact on ensuring customer satisfaction and operational success, seamless daily work in hospitals around the world and a high usage rate of our products.