Product Support Specialist – Cranial & Functional Planning Applications Job at Brainlab (Munich)

Product Support Specialist – Cranial & Functional Planning Applications

As a (Senior) Product Support Specialist “Cranial & Functional Planning Applicat...

Location

Germany , Munich

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

Graduate of a technical or scientific course of study or equivalent working experience
Advanced skills in troubleshooting of software based medical devices
A detail-oriented, analytical mindset with an ability and commitment for problem solving
A well-organized and clearly structured work style and a “can do” mentality
Team worker, fluent verbal and written English communication skills
Excellent documentation habits and a good communicator
Experience with medical image data stored in DICOM (Digital Imaging and Communications in Medicine) standard
Willingness to travel up to 10%

Job Responsibility

Lead technical investigations for customer complaints and product CAPAs assigned to R&D, evaluate technical issues that occur during daily use of our systems in hospitals and act as key reference within the R&D team
Systematically analyse and identify trends in product performance, collect, evaluate and provide systematic feedback from various sources to R&D and Marketing on a cyclical basis e.g. for Post Market Surveillance activities
Improve product design and service concept as a support stakeholder together with R&D and Marketing teams
Serve as key advisor during R&D design input meetings to ensure preventative design improvements with special focus on support and complaint related topics
Collect product support requirements from stakeholders inside and outside of own department (e.g. other R&D teams, different levels of support/service)
Initiate product changes based on product issue trends and complaints/customer feedback
Transfer product knowledge from R&D to 2nd level customer care teams
Coordinate support related communication with other R&D departments for applications used across multiple product portfolios
Create and maintain support-specific documentation (e.g. installation function checklists, service manuals, scanning recommendations etc.)

What we offer

30 vacation days, plus December 24th and December 31st
Flexible working hours
Hybrid work model within Germany
Bike leasing via cooperation partner "BikeLeasing"
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Fulltime

Product Support Specialist – Cranial & Functional Planning Applications

As a (Senior) Product Support Specialist “Cranial & Functional Planning Applicat...

Location

Germany , Munich

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

Graduate of a technical or scientific course of study or equivalent working experience
Advanced skills in troubleshooting of software based medical devices
A detail-oriented, analytical mindset with an ability and commitment for problem solving
A well-organized and clearly structured work style and a “can do” mentality
Team worker, fluent verbal and written English communication skills
Excellent documentation habits and a good communicator
Experience with medical image data stored in DICOM (Digital Imaging and Communications in Medicine) standard
Willingness to travel up to 10%

Job Responsibility

Lead technical investigations for customer complaints and product CAPAs assigned to R&D
Evaluate technical issues that occur during daily use of our systems in hospitals and act as key reference within the R&D team
Systematically analyse and identify trends in product performance
Collect, evaluate and provide systematic feedback from various sources to R&D and Marketing on a cyclical basis
Improve product design and service concept as a support stakeholder together with R&D and Marketing teams
Serve as key advisor during R&D design input meetings to ensure preventative design improvements
Collect product support requirements from stakeholders inside and outside of own department
Initiate product changes based on product issue trends and complaints/customer feedback
Transfer product knowledge from R&D to 2nd level customer care teams
Coordinate support related communication with other R&D departments for applications used across multiple product portfolios

What we offer

30 vacation days, plus December 24th and December 31st
Flexible working hours
Hybrid work model within Germany
Bike leasing via cooperation partner "BikeLeasing"
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Fulltime

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Salary:

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Expiration Date

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Requirements

High school education or GED
Active, unencumbered Massachusetts CNA licensure
Demonstrate physical ability to stand, sit, walk, bend, squat, and lift/carry up to 20 pounds unassisted or 50 pounds with assistance
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Job Responsibility

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Support nursing staff in delivering treatments, procedures, and documentation as directed, ensuring compliance with facility policies and protocols
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Comprehensive benefits package, including Health, Dental, Vision, company-funded Life Insurance, and optional STD, LTD, Accident, and Critical Illness coverage
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Salary:

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Expiration Date

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Requirements

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GPU Computing (NVIDIA CUDA)
Python
Linux
Kubernetes
Docker
Cloud Platforms (AWS / Azure / GCP)
AI Workload Orchestration
High-Performance Computing
Distributed Systems

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Expiration Date

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Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

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Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare, distribute, and communicate changes in room assignments
Communicate issues to next shift
Complete required paperwork
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
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Expiration Date

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Proficiency with Microsoft Excel & Outlook (must)
Soft skills: problem solving, teamwork, time management, proactivity
Detail-oriented with clear written and verbal communication
English (must-have)

Job Responsibility

Manage inboxes/calendars and internal/external correspondence (Outlook)
Perform data entry, tracking, and basic reporting (Excel: tables, filters, PivotTables, lookups)
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Expiration Date

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Requirements

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Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
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Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
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Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists and Technicians manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
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Taking telephonic prescriptions from the prescriber, and calling the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation
Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
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Salary:

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Expiration Date

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Requirements

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Strong SAP MM/Ariba knowledge and hands-on interface development experience
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Product Support Specialist – Cranial & Functional Planning Applications

Brainlab

Location:
Germany , Munich

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 13, 2026

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