Product Support SME Job at Delta Solutions & Strategies (El Segundo)

SAP ISU Functional SME

ComTec is seeking an experienced SAP ISU Functional SME to support and optimize ...

Location

United States , Newark

Salary:

Not provided

ComTec Information Systems

Expiration Date

Until further notice

Requirements

5+ years of SAP ISU functional experience (billing, metering, device management, customer service)
Strong incident/change management and escalation handling expertise
Solid background in SAP ISU Production Management, including incident handling, month-end, and outage management
Hands-on experience in incident and change management processes (ITIL or similar frameworks)
Experience in automation of ISU operations or proactive monitoring tools
Knowledge of SAP S/4HANA Utilities migration or implementation projects
Familiarity with integration between SAP ISU and enterprise systems (CRM, FICA, etc.)
Strong Knowledge on compliance and regulatory frameworks
Strong communication and stakeholder management abilities

Job Responsibility

Act as the functional lead and SME for SAP IS-U modules in electric utility implementations and operations
Gather and analyze business requirements across key areas like Meter-to-Cash (M2C), Device Management, Billing, FICA, and Customer Service
Provide functional support for SAP ISU projects, including configuration, testing, and business requirement validations
Manage critical incidents (Sev1 / Sev2) ensuring minimal downtime and quick resolution
Review and reduce incident backlog
work with vendors for timely resolution
Provide on-call support (24×7 rotation) and oversee SAP approvals
Monitor billing batches, alerts, and ad-hoc requests ensuring accuracy and compliance
Support SAP ISU projects and handle customer escalations effectively

Fulltime

L3 Linux Engineer SME

This role involves providing advanced level technical support for Linux products...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Strong knowledge in installing, configuring, troubleshooting and administration of all flavours of Linux (Level 3)
Troubleshooting networking issues in Linux environment
Strong understanding and hands on of Cluster Services in Redhat / SUSE and SGeLX
Actively participate in Disaster Recovery planning and conducting DR tests
Responsible for Standard Operating procedures issuance to incident management team
Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Linux Vulnerability assessment and Mitigation
Intermediate knowledge on shell script for automating the routine tasks
Knowledge on Patch deployment solutions – Redhat Satellite, SUSE Manager
Working knowledge on Redhat, CentOS, SUSE Linux, AIX, and HP-UX

Job Responsibility

Resolve customer’s issues via the telephone, email or remote sessions
Regular follow ups with customers with recommendations, updates, and action plans
Identify and escalate issues in a timely manner to vendor according to standard operating procedures
Collaborate with other OEMs in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics
Perform within the productivity measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently
Change Management/Implementation: Independently prepare, review, implement, rollback and test plans for change records
Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy

What we offer

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Inclusive work environment
Career growth opportunities.

Fulltime

Senior Commercial Product Development Underwriter

We’re helping a growing insurer hire a Senior Commercial Product Development Und...

Location

United Kingdom , Essex

Salary:

80000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Background in commercial underwriting, ideally SME
Experience developing or improving insurance products
Used to working with different teams across a business
Good understanding of FCA requirements
Strong knowledge of SME commercial products
Confident with pricing and data analysis
Clear communicator across teams and partners
Interest in digital and data-led underwriting (a plus)
Cert CII (or working towards) preferred

Job Responsibility

Design and refine SME commercial products to align with market needs and business goals
Collaborate with underwriting, claims, compliance, and distribution teams to develop and implement product enhancements
Support pricing strategies and update policy wordings and terms to improve clarity and performance
Ensure all product developments meet regulatory standards and internal governance
Conduct competitor and market research to identify emerging risks and opportunities
Support product training, documentation, and go-to-market activity across internal and external teams

Fulltime

Senior Wordings Counsel

We’re supporting a leading City insurer in their search for a Senior Wordings Co...

Location

United Kingdom , London

Salary:

150000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

England & Wales qualified practising solicitor (or equivalent)
Proven experience working in an underwriting, broking, or legal environment
Strong knowledge of commercial and SME insurance products across multiple lines of business
Understanding of regulatory product governance requirements relating to the creation and management of insurance products, including policy wordings and associated documentation
Professional, customer-focused approach with a commitment to delivering positive customer outcomes
Ability to work independently with minimal supervision
Excellent written and verbal communication skills
Capacity to contribute constructively to product design and specification for both new and existing business
Strong organisational skills, with effective time management and administrative abilities
Excellent interpersonal and negotiation skills

Job Responsibility

Lead the design, technical content, and final production of insurance documentation including Policy Wordings, Evidence of Cover documents, Certificates of Insurance and Reinsurance, IPIDs, Proposal Forms, and promotional/marketing brochures
Draft or approve documentation across a wide range of insurance products
Provide expert advice and support to underwriters on all matters relating to policy wordings, ensuring adherence to internal protocols and best practice
Maintain a comprehensive library of wordings for underwriter use
Act as a key member of the Product Oversight Group, providing wordings advice and support for SME products
Develop and maintain clear, concise wordings tailored to SME customers
Build strong working relationships with underwriters, brokers, coverholders, and internal stakeholders
Share market and regulatory guidance regarding policy wordings and exclusionary language with internal teams
Support compliance, delegated authority, and underwriting management functions in drafting insurance-specific agreements and documents, including binding authority agreements
Deliver training for staff on wordings and product-related matters when required

Fulltime

New

Associate-Digital Product Management

The Product Enablement Team is part of the Partner & Product Enablement (PPE) or...

Location

United States , New York

Salary:

78000.00 - 124750.00 USD / Year

Amex

Expiration Date

Until further notice

Requirements

Strong understanding of the payments and card industry
Expertise in articulating product functionality and demonstrating technical acumen
Skilled at building strong relationships and collaborating across multiple business units
Excellent collaboration and communication skills, with the ability to coordinate internal teams to meet customer needs
Ability to learn new tools and processes and deliver consultancy to internal as well as external partners
Self-motivated and proactive, with a high degree of autonomy and accountability
Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
Passionate about new payments technology, innovation, and customer experience
Ability to effectively prioritize and manage the completion of tasks

Job Responsibility

Develop a deep understanding of the product suite and define operational requirements for assigned products to support deployment across GMNS
Serve as a technical subject matter expert (SME) for assigned products, providing guidance and support to internal and external partners
Collaborate closely with Regional Partner Enablement teams, AMEX business and partner relationship groups, Product teams, and external stakeholders to ensure successful global launches
Oversee partner onboarding and certification processes, ensuring seamless integration of issuers, acquirers, and merchants across various products
Develop and maintain documentation, including FAQs, to support internal and external stakeholders
Support products throughout all stages of the transaction lifecycle, ensuring timely resolution by coordinating with internal teams, stakeholders, and support functions
Create product toolkits and resources to enhance agility and accelerate time-to-market
Analyze operational data to identify trends, anomalies, and opportunities for continuous improvement across product lifecycles

What we offer

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

RPA (Robotic Process Automation) SME

The Applications Development Senior Programmer Analyst is an intermediate level ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Resolve client technical issues through diligent research, reproduction and troubleshooting
be able to independently work out detailed root cause analysis for client reported issues and generate long term solutions
work closely with L1, L2 Production Support team to resolve Production issues
respond to client requests regarding outages, performance degradation and project status with excellent communication skills
work with vendor to debug issues, raise enhancements and deliver the release and patch for new features and issue fixes
manage client communication and address client pain points
document all technical inquiries, develop and review content for knowledgebase using tool set
determine how results will be measured and complete a post-project evaluation to determine how well results were achieved
develop tools and best practice for repeatable tasks and execution by working closely with developer team members
ensure all project documents are safely archived following project completion

Job Responsibility

Resolve client technical issues through diligent research, reproduction and troubleshooting
be able to independently work out detailed root cause analysis for client reported issues and generate long term solutions
work closely with L1, L2 Production Support team to resolve Production issues
respond to client requests regarding outages, performance degradation and project status with excellent communication skills
manage client communication and address client pain points
document all technical inquiries, develop and review content for knowledgebase using tool set
ensure weekend activities complete successfully through assignment, coordination, oversight and validation and checkout
work with vendor to debug issues, raise enhancements and deliver the release and patch for new features and issue fixes
maintain flexible work schedules, which may include evenings, weekends or holidays to work on deployments or regularly scheduled maintenance
resolve any issues and solve problems throughout the project life cycle while working with team members, System Administration, and Database administration

What we offer

Work on a strategic robotic platform at Citi
get exposure to various business departments at Citi
build the experience of working in global development teams
build project management skills

Fulltime

Skybridge Production Control

In this role, you’ll play a critical part in keeping our production operations r...

Location

United States , Mesa

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

1–3 years of direct experience in operations, production control, supply chain, or a related field
Familiarity with ERP systems (Microsoft D365 experience preferred) and the ability to troubleshoot system escalations
Strong analytical skills with experience tracking and interpreting operational or inventory data to identify trends and support decision making
Hands-on experience maintaining production or engineering work orders and ensuring data accuracy within a manufacturing environment
Ability to act as a resource or subject matter expert within a team, providing support on process or system-related challenges
Strong communication and collaboration skills to work effectively with cross-functional teams and leadership

Job Responsibility

Manage, track, and evaluate operational activity and KPIs across the Production Control team, driving continuous improvement through better real-time data visibility
Partner with the team to resolve system escalations within D365 and ensure smooth day-to-day operations
Maintain system accuracy with the authority to close engineering work orders and delete production orders as needed
Track and analyze trends (e.g., cycle counts, inventory variances) to identify recurring issues and support data-driven decision making for future process improvements
Serve as a resource and SME for the Production Control team, providing guidance and support on complex issues
Support the Operations leadership team with resolving Production Control challenges quickly, preventing disruptions to the overall operations processes
Material Handling for production material fulfillment

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Planner 2, Production Planning

Sandisk understands how people and businesses consume data, and we relentlessly ...

Location

Malaysia , Batu Kawan

Salary:

Not provided

Sandisk

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Supply Chain Management/ Management / Science/ Industrial Engineer/Mathematics/ Others
5 or more years of related experience in Master Scheduling or Production Planning
Experiences in supply chain and order management are additional advantages especially in production control & scheduling
Advanced skills in Microsoft Word, Excel, Access, Visio and PowerPoint

Job Responsibility

Acting as Subject Matter Experts (SME) supporting production planning SAP/MES System/Auto Scheduling & Dispatching system such as troubleshooting and enhancement
Leading production planning virtual factory improvement projects initiated by SDSM/SDSS plant
Focal point to provide solution architecture, implementation, testing, change management and hyper care of new automation process in production planning
Support all activities related to system change, auto scheduling & dispatching logic and new planning process
Work closely with order fulfillment, IPPC and planning support team to review process and ideas/recommendations for improvement and optimization using automation
To take lead in auto scheduling & dispatching logic design, implementation and business flow definition
Collaborate with automation team on setting automation improvement project priorities
Proactively analyze data to determine opportunities to improve automation KPI
Supports automation manager to meet plant automation timeline and KPI
Supports digital twin simulation to improve the ARV efficiency and utilization

Fulltime

Product Support SME

Delta Solutions & Strategies

Location:
United States , El Segundo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Product Support SME

SAP ISU Functional SME

L3 Linux Engineer SME

Senior Commercial Product Development Underwriter

Senior Wordings Counsel

Associate-Digital Product Management

RPA (Robotic Process Automation) SME

Skybridge Production Control

Planner 2, Production Planning

Product Support SME

Delta Solutions & Strategies

Location:United States , El Segundo

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 08, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Product Support SME

SAP ISU Functional SME

L3 Linux Engineer SME

Senior Commercial Product Development Underwriter

Senior Wordings Counsel

Associate-Digital Product Management

RPA (Robotic Process Automation) SME

Skybridge Production Control

Planner 2, Production Planning

Location:
United States , El Segundo

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
December 08, 2025