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Product Support Sales Representative

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Washington Corporations

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Location:
United States , Columbia Falls

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Category:
Sales

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Contract Type:
Not provided

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Salary:

28000.00 USD / Year
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Job Description:

As Product Support Sales Representative (PSSR), you will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory including all or portions of the following counties: Flathead, Glacier, Lake, Lewis and Clark, Powell, Pondera, Teton, Toole, Liberty, Hill, Chouteau and Cascade. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern’s customers.

Job Responsibility:

  • Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
  • Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals
  • Effectively communicate with and establish relationships with assigned customers
  • Develop sales forecasts and business plans for each customer
  • Utilize the company’s CRM system to track and maintain customer records
  • Promote growth and increase sales activity for parts and service
  • Identify new or additional opportunities for aftermarket sales
  • Sell service programs
  • Perform and coordinate market and opinion surveys
  • Provide customers with quotes related to product support
  • Perform machine inspections and evaluations
  • Communicate the progress of repair(s) to customer’s equipment in the shop
  • Assist in successfully negotiating and settling customer product support disputes
  • Execute on short and long-term goals through good management and planning

Requirements:

  • High School diploma required
  • Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
  • Proficient in Microsoft Office products (Outlook, Word, and Excel)
  • Requires a valid driver’s license and the ability to maintain an insurable driving record
  • Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers
  • Provide exceptional customer service
  • Ability to take the initiative to accomplish work with little supervision
  • Effectively manage relationships both internally and externally
  • Good verbal and written communication skills
  • Ability to exercise integrity, confidentiality, and discretion
  • Excellent time management and organizational skills
  • Capable of working with all levels of the organization
  • Teamwork: cooperate and support others within the Modern Machinery organization
What we offer:
  • Medical, Dental, Vision, and Prescription Insurance
  • Health Savings Account
  • 401k/Roth Retirement Savings Plan with Company Match
  • Participation in Annual Profit-Sharing Plan
  • Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
  • Gym Membership Reimbursement Program
  • Family Scholarship Program
  • Employee Assistance Program
  • Virtual Mental Health & Tele Medicine Benefit
  • Company Paid Life Insurance & Disability Benefits
  • Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)

Additional Information:

Job Posted:
April 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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