Product Support Representative Job at Robert Half (Cornelius)

Product Support Representative

The Fleet Performance Product Support Representative is the primary technical in...

Location

Poland , Gdansk

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s in Engineering (Aircraft Design/Ops), Computer Science, IT, or equivalent technical background
4+ years of professional experience, with a strong background in technical customer support or systems implementation
Strong technical acumen to troubleshoot software applications, analyze logs, and understand complex digital workflows
Deep understanding of Airline Maintenance, Engineering, or Technical Operations
Familiarity with Big Data, AI, SQL/databases, and ticketing/project management software (e.g., Jira)
Basic knowledge of aviation regulatory frameworks and safety standards
Fluent in English
ability to explain technical data insights to diverse audiences
Proven ability to make rapid, data-driven decisions during operational disruptions
Proactive, autonomous, and driven by a continuous improvement philosophy

Job Responsibility

Lead the technical execution of fleet solution deployments, from initial data/workflow scoping and mapping to final configuration
Coordinate with customer stakeholders to ensure prerequisites are met and system integration is seamless
Facilitate User Acceptance Testing (UAT), resolve technical queries during the pilot phase, and deliver comprehensive training to airline engineering teams
Smoothly transition newly deployed solutions to the In-Service Support teams through detailed documentation and handover sessions
Resolve complex L2/L3 customer requests, analyzing system workflows and data logs to diagnose root causes
Perform periodic "Health Checks" for airline partners, identifying engagement gaps and executing tailored improvement plans
Manage customer backlogs, participate in on-call rotations, and act as the technical liaison between the airline and internal product teams
Consolidate regional customer feedback and prioritize pain points to influence the product development roadmap
Proactively identify bottlenecks in deployment or support workflows and implement best practices to drive efficiency
Support Marketing with technical product demos and contribute to the global knowledge base

What we offer

Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)
Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)
Co-funding for meals and commuting
Access to the latest knowledge and technologies enabling professional development
Opportunity to work on international projects and collaborate with global teams, including occasional international travel
Private medical coverage
Sport card
Mental health support platform
Life insurance
Access to Employee Share Scheme

Fulltime

Product Support Representative - Skywise Core

The Product Support Representative (Skywise Core) for the EMEA region serves as ...

Location

Poland , Gdansk

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s in Engineering (Aircraft Design/Ops), Computer Science, IT, or equivalent technical experience
4+ years of professional experience in a customer-facing technical support or implementation role
Proven ability to identify, reproduce, and resolve technical issues within complex software workflows and logs
Familiarity with Big Data, AI, databases, or web technologies is highly preferred
Understanding of Airline Maintenance, Engineering, Flight Operations, or Technical Operations (and relevant regulatory frameworks) is a significant advantage
Fluent in English (written/verbal), with the ability to translate complex technical concepts for pilots, dispatchers, and maintenance crews
A proactive, analytical mindset capable of making rapid, accurate decisions during operational disruptions
Highly organized with the ability to multitask and manage priorities in a fast-paced environment

Job Responsibility

Lead the technical deployment of digital clusters, managing stakeholders through the scoping, data mapping, and sourcing phases
Oversee system configuration and facilitate User Acceptance Testing (UAT), ensuring technical queries are resolved prior to go-live
Conduct comprehensive customer training and ensure a seamless transition to the 'In-Service' phase through diligent knowledge transfer
Provide advanced (L2/L3) technical support for complex customer requests and manage the resolution backlog
Pro-active support to your customers, including regular in-service meetings to capture the engagement and identify pain points or opportunities for improvements or upgrades
Support to services deliveries (optional modules, migration, upgrades, ...)
In service visits, on opportunity (need for local support, request by CSM or GAM team, ...) or if contractual (Skywise Core X2/X3 mandatory visits)
Conduct 'Healthchecks' for key accounts, developing and executing engagement plans to improve system performance
Facilitate regular in-service meetings to capture feedback, identify pain points, and propose upgrades or migrations
Participate in on-call rotations to ensure 24/7 operational continuity for our global partners

What we offer

Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)
Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)
Co-funding for meals and commuting
Access to the latest knowledge and technologies enabling professional development
Opportunity to work on international projects and collaborate with global teams, including occasional international travel
Private medical coverage
Sport card
Mental health support platform
Life insurance
Access to Employee Share Scheme

Fulltime

Product Support Sales Representative

As Product Support Sales Representative (PSSR), you will be responsible for the ...

Location

United States , Spokane

Salary:

Not provided

Washington Corporations

Expiration Date

Until further notice

Requirements

High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
Proficient in Microsoft Office products (Outlook, Word, and Excel)
Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers
Requires a valid driver’s license and the ability to maintain an insurable driving record
Provide exceptional customer service
Ability to take the initiative to accomplish work with little supervision
Effectively manage relationships both internally and externally
Good verbal and written communication skills
Ability to exercise integrity, confidentiality, and discretion
Excellent time management and organizational skills

Job Responsibility

Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals
Effectively communicate with and establish relationships with assigned customers
Develop sales forecasts and business plans for each customer
Utilize the company’s CRM system to track and maintain customer records
Promote growth and increase sales activity for parts and service
Identify new or additional opportunities for aftermarket sales
Sell service programs
Perform and coordinate market and opinion surveys
Provide customers with quotes related to product support

What we offer

Medical, Dental, Vision, and Prescription Insurance
Health Savings Account
401k/Roth Retirement Savings Plan with Company Match
Participation in Annual Profit-Sharing Plan
Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
Gym Membership Reimbursement Program
Family Scholarship Program
Employee Assistance Program
Virtual Mental Health & Tele Medicine Benefit
Company Paid Life Insurance & Disability Benefits

Fulltime

Product Support Sales Representative

As Product Support Sales Representative (PSSR), you will be responsible for the ...

Location

United States , Eugene

Salary:

Not provided

Washington Corporations

Expiration Date

Until further notice

Requirements

High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
Proficient in Microsoft Office products (Outlook, Word, and Excel)
Requires a valid driver’s license and the ability to maintain an insurable driving record
Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers
Provide exceptional customer service
Ability to take the initiative to accomplish work with little supervision
Effectively manage relationships both internally and externally
Good verbal and written communication skills
Ability to exercise integrity, confidentiality, and discretion
Excellent time management and organizational skills

Job Responsibility

Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals
Effectively communicate with and establish relationships with assigned customers
Develop sales forecasts and business plans for each customer
Utilize the company’s CRM system to track and maintain customer records
Promote growth and increase sales activity for parts and service
Identify new or additional opportunities for aftermarket sales
Sell service programs
Perform and coordinate market and opinion surveys
Provide customers with quotes related to product support

What we offer

Medical, Dental, Vision, and Prescription Insurance
Health Savings Account
401k/Roth Retirement Savings Plan with Company Match
Participation in Annual Profit-Sharing Plan
Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
Gym Membership Reimbursement Program
Family Scholarship Program
Employee Assistance Program
Virtual Mental Health & Tele Medicine Benefit
Company Paid Life Insurance & Disability Benefits

Fulltime

Product Support Sales Representative

As Product Support Sales Representative (PSSR), you will be responsible for the ...

Location

United States , Columbia Falls

Salary:

28000.00 USD / Year

Washington Corporations

Expiration Date

Until further notice

Requirements

High School diploma required
Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
Proficient in Microsoft Office products (Outlook, Word, and Excel)
Requires a valid driver’s license and the ability to maintain an insurable driving record
Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers
Provide exceptional customer service
Ability to take the initiative to accomplish work with little supervision
Effectively manage relationships both internally and externally
Good verbal and written communication skills
Ability to exercise integrity, confidentiality, and discretion

Job Responsibility

Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals
Effectively communicate with and establish relationships with assigned customers
Develop sales forecasts and business plans for each customer
Utilize the company’s CRM system to track and maintain customer records
Promote growth and increase sales activity for parts and service
Identify new or additional opportunities for aftermarket sales
Sell service programs
Perform and coordinate market and opinion surveys
Provide customers with quotes related to product support

What we offer

Medical, Dental, Vision, and Prescription Insurance
Health Savings Account
401k/Roth Retirement Savings Plan with Company Match
Participation in Annual Profit-Sharing Plan
Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
Gym Membership Reimbursement Program
Family Scholarship Program
Employee Assistance Program
Virtual Mental Health & Tele Medicine Benefit
Company Paid Life Insurance & Disability Benefits

Fulltime

Customer Support Representative

As a Customer Support Representative, you will serve as the first point of conta...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Experience with telehealth and GLP-1 is a plus
Must have experience in Direct-to-Consumer (DTC) operations
Must have experience using Zendesk
Must be able to work full time, 40 hrs per week
Must have at least 6 months of CSR experience
Able to work on the ff. schedule: 8 am EST-5 PM PST Monday-Friday
Excellent English communication skills both verbal and written
Can work independently and in a team

Job Responsibility

Become an expert on the product, knowing all the specifics of its functioning
Provide first-level support to customers via email and/or chat in a timely and professional manner
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
Maintain a positive, empathetic, and professional attitude toward customers at all times
Work on creating, updating, or adjusting customer accounts by documenting personal information
Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties
Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
Process and prepare information for auditing and reporting purposes
Update internal and customer-facing knowledge bases
Convert clients’ feedback into feature requests for the development of the product

Fulltime

Customer Support Representative (TU)

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

To live in Guadalajara's Metropolitan zone
Positive and energetic attitude with exceptional customer service skills
Passion and curiosity about technical products and SaaS
Exemplifies a team mentality
Strong attention to detail, with a sense of urgency
Ability to prioritize issues and resolve them in order
Exceptional written and verbal communication skills
Strong ability to understand information from documentation
Technical aptitude and ability to learn platforms
Experience within a ticketing environment (ServiceCloud, ZenDesk, JIRA)

Job Responsibility

Troubleshoot technical issues (e.g., Chrome extension, internet browsers) and reproduce customer problems for QA
Provide actionable recommendations and solutions support via chat, email, phone, and screen sharing to customer challenges
Communicate customer issues internally to prioritize and enhance the customer experience with clarity, empathy, and precision
Follow appropriate escalation paths
Engage with customers to ensure satisfaction with TextUs products and services, demonstrating product expertise and providing guidance on usage
Manage multiple customer conversations in Salesforce Service Cloud, maintaining a high level of service across all interactions
Monitor and maintain key performance indicators, including CSAT score, timely responses, number of escalations to account manager, and average responses per case closed
Maintain expertise in 10DLC and stay up-to-date on company products and services
Gather and share customer feedback with relevant teams to improve products and processes
Identify and report bugs vs. expected behavior, escalating as needed and providing input for help center articles

New

Part Time Account Support Representative

The Account Support Representative works closely with car dealerships from acros...

Location

United States , Buffalo

Salary:

21.00 USD / Hour

ACV Auctions

Expiration Date

Until further notice

Requirements

Ability to read, write, speak, and understand English
High School Diploma or equivalent required
1 years administrative or customer service experience
Team Player at heart - mentoring, collaborating with and supporting the professional development of those around you
Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
Ability to be self-motivated and able to work independently
Adapt quickly to shifting priorities and assist others during the process
Understanding of systems, CRMs, GSuite and Microsoft Office
Must be able to remain in a stationary position for 50% or more of the work day
Ability to use computer, including typing, navigating software applications, and using a mouse or track pad

Job Responsibility

Actively and consistently support all efforts to simplify and enhance the customer experience
Receive inbound calls from ACV customers
Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools
Perform outbound calls to ACV customers as needed to resolve issues
Document activities, strategies and efforts within Salesforce
Provide pre- and post-sales support to customers to ensure consistent repeat business
Meet or exceed SLA’s to issue resolutions
Understand ACV policies and procedures
Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
Present current ACV offerings, products, services and newest features to promote business

What we offer

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

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Product Support Representative

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