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Product Support Representative

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Airbus

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Location:
Poland , Gdansk

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Fleet Performance Product Support Representative is the primary technical interface for our airline customers within the EMEA region. You will be responsible for deploying and supporting a sophisticated suite of digital solutions, including Skywise Health Monitoring, Predictive Maintenance, and Fleet Performance+. These applications utilize real time flight data to anticipate maintenance needs and optimize fleet reliability. In this role, you will bridge the gap between complex data analytics and real-world aircraft operations, ensuring our customers achieve maximum fleet uptime.

Job Responsibility:

  • Lead the technical execution of fleet solution deployments, from initial data/workflow scoping and mapping to final configuration
  • Coordinate with customer stakeholders to ensure prerequisites are met and system integration is seamless
  • Facilitate User Acceptance Testing (UAT), resolve technical queries during the pilot phase, and deliver comprehensive training to airline engineering teams
  • Smoothly transition newly deployed solutions to the In-Service Support teams through detailed documentation and handover sessions
  • Resolve complex L2/L3 customer requests, analyzing system workflows and data logs to diagnose root causes
  • Perform periodic "Health Checks" for airline partners, identifying engagement gaps and executing tailored improvement plans
  • Manage customer backlogs, participate in on-call rotations, and act as the technical liaison between the airline and internal product teams
  • Consolidate regional customer feedback and prioritize pain points to influence the product development roadmap
  • Proactively identify bottlenecks in deployment or support workflows and implement best practices to drive efficiency
  • Support Marketing with technical product demos and contribute to the global knowledge base

Requirements:

  • Bachelor’s or Master’s in Engineering (Aircraft Design/Ops), Computer Science, IT, or equivalent technical background
  • 4+ years of professional experience, with a strong background in technical customer support or systems implementation
  • Strong technical acumen to troubleshoot software applications, analyze logs, and understand complex digital workflows
  • Deep understanding of Airline Maintenance, Engineering, or Technical Operations
  • Familiarity with Big Data, AI, SQL/databases, and ticketing/project management software (e.g., Jira)
  • Basic knowledge of aviation regulatory frameworks and safety standards
  • Fluent in English
  • ability to explain technical data insights to diverse audiences
  • Proven ability to make rapid, data-driven decisions during operational disruptions
  • Proactive, autonomous, and driven by a continuous improvement philosophy
What we offer:
  • Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)
  • Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)
  • Co-funding for meals and commuting
  • Access to the latest knowledge and technologies enabling professional development
  • Opportunity to work on international projects and collaborate with global teams, including occasional international travel
  • Private medical coverage
  • Sport card
  • Mental health support platform
  • Life insurance
  • Access to Employee Share Scheme
  • Employee referral program bonus (5000 PLN)

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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