Product Support Representative, Tier 2 Job at Dialpad (Pasig, Metro Manila)

Customer Support Representative

Helpware is a technology-driven company with a global presence across several co...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

B2 English
Customer Service experience
To live within Guadalajara's Metropolitan Zone

Job Responsibility

Become an expert on the product, knowing all the specifics of its functioning
Provide first-level support to customers via calls, email, and/or chat in a timely and professional manner
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
Maintain a positive, empathetic, and professional attitude toward customers at all times
Work on creating, updating, or adjusting customer accounts by documenting personal information
Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties
Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
Process and prepare information for auditing and reporting purposes
Update internal and customer-facing knowledge bases
Convert clients' feedback into feature requests for the development of the product

Fulltime

Customer Service Representative

As a Customer Support Representative, you will serve as the first point of conta...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Must be able to work full time, 40 hrs per week
Must have at least 6 months of CSR experience
Able to work on the ff. schedule: 8 am EST-5 PM PST Monday-Friday
Excellent English communication skills both verbal and written
Can work independently and in a team.

Job Responsibility

Become an expert on the product, knowing all the specifics of its functioning
Provide first-level support to customers via email, phone, and/or chat in a timely and professional manner
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
Maintain a positive, empathetic, and professional attitude toward customers at all times
Work on creating, updating, or adjusting customer accounts by documenting personal information
Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties
Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
Process and prepare information for auditing and reporting purposes
Update internal and customer-facing knowledge bases
Convert clients’ feedback into feature requests for the development of the product

Fulltime

Customer Solution Center- Technical

The role involves working in Customer Solution Centers to provide remote service...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University degree: technical, non-technical (i.e., Bachelor of Arts/ Science)
6+ years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Strong troubleshooting skills in a technical environment
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Specific knowledge and training with the company's products
Knowledge of multiple product lines (e.g., proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
Advanced proficiency with case management databases and tools
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a mentor and guide other employees
Provide direction and guidance to process improvements
Articulate clearly, recommend and explain resolutions/clients
Understand and utilize ITIL
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

What we offer

Health & Wellbeing benefits
Comprehensive suite of benefits that support physical, financial, and emotional wellbeing
Personal & Professional Development programs
Unconditional Inclusion
Flexibility to manage work and personal needs

Fulltime

Commvault Engineer

Commvault Engineer role at Hewlett Packard Enterprise. HPE Operations is our inn...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University degree: technical or non-technical (Bachelor of Arts/Science)
3-4 year completion beyond High School level, BA/BS or equivalent experience
5-7 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem solving skills
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Knowledge of multiple product lines (proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
Advanced proficiency with case management databases and tools

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to act as a mentor and guide other employees
Ability to provide direction and guidance to process improvements
Ability to articulate clearly, recommend and explain resolutions/clients
Understand and utilize ITIL
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

New

Technical Support Representative, Tier 2

As a Product Support Representative, T2, you’ll own escalated customer interacti...

Location

Japan , Tokyo

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

A minimum of 6 years in Customer Support (additional work experience in a technical field is preferred)
Ability to troubleshoot complex technical issues and escalate bug reports
Ability to tailor your communication style to varying levels of technical understanding
Manage multiple cases and communication channels (Email, Internal channels, Video Meetings)
Willingness and excitement to learn the product, teach others, and play an instrumental role in helping us improve
Effective communication skills across a variety of internal teams and stakeholders
Ability to speak Japanese and English fluently

Job Responsibility

Own and manage escalated customer issue reports
Partner with our Engineering, Product Management, and Support Leadership teams to resolve complex technical issues and bugs
Become an expert in the product, utilizing all of the resources at your disposal
Replicate and document reported issues/workflows, and explore potential workarounds
Provide coaching opportunities to our Support Development team

What we offer

Competitive benefits and perks
Robust training program
Inclusive office environment
Recognized Great Place to Work culture

New

Channel & Alliances Manager

We’re Fever, the world’s leading tech platform for culture and live entertainmen...

Location

United States , New York

Salary:

150000.00 USD / Year

Fever

Expiration Date

Until further notice

Requirements

5–10 years in business development, strategic partnerships, or consulting
MBA from a top-tier business school
Minimum 2 years in top-tier consulting (MBB) or equivalent strategic advisory
Proven track record managing complex B2B2C or B2B2B partner relationships
Strong negotiation, stakeholder management, and influencing skills
Commercial mindset with a focus on recurring revenue and scalable impact
Fluency in English (additional regional language highly beneficial)
Background in travel, hospitality, financial services, entertainment, or tech preferred

Job Responsibility

Execute the regional strategy for channel development and strategic alliances, identifying and activating partnerships that generate recurring revenue, increase product distribution, and support Fever’s growth
Execute scalable partnership models (B2B2B and B2B2C) with regional key players to expand product reach and accelerate Fever’s distribution
Partner with local commercial and operational teams by leveraging access to partners’ venues, assets, and networks to accelerate wider go-to-market execution
Identify, structure, and execute strategic alliances in the region based on global criteria (recurring revenue, multi-year agreement, new client acquisition, multi-market potential)
Localize, tailor, and execute global use cases across specific markets and industries (e.g. banks, telcos, hotels, travel platforms, institutions)
Lead end-to-end deal negotiations, in coordination with Legal and Commercial
Collaborate with regional Sales, Product, and Growth teams to activate and scale partnerships
Support business case development and present opportunities to leadership
Represent F4B and Channel & Alliances at the regional level
Report regional partnerships performance, KPIs, and market insights to leadership

What we offer

Health and dental insurance
401(K) plan
Wellhub membership
40% discount on all Fever events and experiences
Work from home one day per week (Wednesday or Friday)
Responsibility from day one, and professional and personal growth
Opportunity to have a real impact in a high-growth global category leader
Great work environment with a fun, international team of talented people to work with

Fulltime

New

Channel & Alliances Manager

Execute the regional strategy for channel development and strategic alliances, i...

Location

United States , Chicago

Salary:

150000.00 USD / Year

Fever

Expiration Date

Until further notice

Requirements

5–10 years in business development, strategic partnerships, or consulting
MBA from a top-tier business school
Minimum 2 years in top-tier consulting (MBB) or equivalent strategic advisory
Proven track record managing complex B2B2C or B2B2B partner relationships
Strong negotiation, stakeholder management, and influencing skills
Commercial mindset with a focus on recurring revenue and scalable impact
Fluency in English (additional regional language highly beneficial)
Background in travel, hospitality, financial services, entertainment, or tech preferred

Job Responsibility

Execute the regional strategy for channel development and strategic alliances, identifying and activating partnerships that generate recurring revenue, increase product distribution, and support Fever’s growth
Execute scalable partnership models (B2B2B and B2B2C) with regional key players to expand product reach and accelerate Fever’s distribution
Partner with local commercial and operational teams by leveraging access to partners’ venues, assets, and networks to accelerate wider go-to-market execution
Identify, structure, and execute strategic alliances in the region based on global criteria (recurring revenue, multi-year agreement, new client acquisition, multi-market potential)
Localize, tailor, and execute global use cases across specific markets and industries (e.g. banks, telcos, hotels, travel platforms, institutions)
Lead end-to-end deal negotiations, in coordination with Legal and Commercial
Collaborate with regional Sales, Product, and Growth teams to activate and scale partnerships
Support business case development and present opportunities to leadership
Represent F4B and Channel & Alliances at the regional level
Report regional partnerships performance, KPIs, and market insights to leadership

What we offer

Health and dental insurance
401(K) plan
Wellhub membership
40% discount on all Fever events and experiences
Work from home one day per week (Wednesday or Friday)
Responsibility from day one, and professional and personal growth
Opportunity to have a real impact in a high-growth global category leader
Great work environment with a fun, international team of talented people to work with

Fulltime

New

Software Engineer Lead - Middleware

The Software Engineer Lead - Middleware will be part of a core engineering team ...

Location

United States , Belmont

Salary:

165000.00 - 190000.00 USD / Year

Volkswagen AG

Expiration Date

Until further notice

Requirements

5-7 years as a validation lead of Connected Infotainment systems for an Automotive OEM or Tier-1 supplier – proven record of start-to-finish lead role
5-7 years VWAG vehicle integration knowledge including diagnostic toolchain & architecture experience preferred
BS in Engineering or a combination of education and experience
Excellent strategical thinking and communication skills
Understanding of core Computer Science algorithms and data structures
Familiar with development and deployment on cloud systems such as AWS or Azure
Knowledge of complex modern automotive software and architecture
Knowledge of embedded software design
Knowledge of real time operating systems (Linux with realtime extensions)
Knowledge of Version Management systems such as GITLAB, Github

Job Responsibility

Middleware Architect and Development Design – (60%)
Design, develop, and maintain scalable and robust communication middleware for distributed embedded systems
Collaborate with systems engineers and application developers to define middleware interfaces and APIs
Lead middleware performance profiling, debugging, and tuning
Contribute to the development of communication frameworks that support inter-process and inter-device data exchange
Guide the integration of middleware into OS-level services (e.g., Linux, real-time operating systems)
Contribute to the development and product launch of functions and ECUs, overseeing all steps of the process and coordination with product/design/contract manufacturers
Contribute to the hardware specification and design of electronic control units for automotive systems
Design and optimize communication stacks (e.g., SOME/IP, DDS, MQTT, gRPC, CAN, LIN, Ethernet AVB/TSN)
Develop and maintain APIs and SDKs for internal and third-party application integration

What we offer

Eligibility for annual performance bonus
Healthcare benefits
401(k), with company match
Defined contribution retirement program
Tuition reimbursement
Company lease car program
Paid time off

Fulltime

Product Support Representative, Tier 2

Dialpad

Location:
Philippines , Pasig, Metro Manila

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 29, 2025

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