Product Support Officer Job at Randstad (Eagle Farm)

Technical Support Specialist, Product Technical Support

The Specialty Products Technical Support Agent strives to deliver on the Antech ...

Location

United States , Loveland

Salary:

25.00 - 28.00 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience in clinical veterinary practice experience with use of Point of Care systems is required
Customer care and support experience of at least 2 years
Current Veterinary Technology license to practice in Colorado required
Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant)
Full knowledge and understanding of Antech’s products and services
Consistently displays strong analytical and problem-solving ability
Displays excellent communication skills
especially good listening skills
Displays a strong customer focus within a team environment
Is available to, and works cooperatively with, team members

Job Responsibility

Troubleshoots technical issues and resolves customer complaints with veterinarians and veterinary staff, as related to portfolio products and services
Responsible for the daily review of patient histories, IgE allergy test results, and immunotherapy recommendations for data entry accuracy and appropriate allergen selection prior to result transmittal to clinics
Responsible for inbound and outbound calls regarding patient-specific immunotherapy
Assists veterinarians and veterinary staff regarding infectious disease point of care test protocols, reading results, specificity/sensitivity, and accuracy
Promotes health care and disease prevention
Maintains diligent recordkeeping within Customer Relationship Management (CRM) database system
Work in partnership with Specialty Product Technical Support Veterinarians and other channels within the organization, such as marketing, to create educational tools for customers to promote their understanding of how to integrate allergy into their practice
Other duties as assigned in support of customer service, point of care

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

Senior Associate - Product, User and Platform Support, Product Operations

As a Process Manager at Capital One, you will be part of a smart, talented team ...

Location

United States , Plano, Texas; Charlotte, North Carolina; Richmond, Virginia

Salary:

80800.00 - 92200.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

High School Diploma, GED or equivalent certification
At least 1 year of experience in Google Suite or Microsoft Office
At least 2 years of experience in Business Process Management or Project Management

Job Responsibility

Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
Collecting data and information and using analytics and reporting to provide transparency to partners, senior leadership and executives
Identify and implement process improvements driving issue resolution/risk mitigation activities
Tracking and resolving process breakdowns
Understanding customers’ needs of the process and driving process improvements
Developing and maintaining formal process documentation including procedures and process flow diagrams
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
May lead a team and/or direct others on projects

What we offer

Performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Product Support & Sales Administrator

Brook Street Recruitment is partnering with a leading manufacturer to recruit an...

Location

United Kingdom , Cookstown

Salary:

32000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Background in manufacturing, engineering, plant equipment, small engines, or similar technical products
Experience working with components, spares, or technical product catalogues is highly desirable
Confident using CRM systems and Microsoft Office
Ability to understand mechanical or electrical products and solve problems logically
Clear and professional communication skills
Ability to manage multiple enquiries and orders accurately

Job Responsibility

Provide expert guidance on pressure washers, water pumps, generators, and associated parts and accessories
Process orders accurately via CRM systems, manage parts enquiries, and support trade counter sales
Deliver professional support to customers across the UK & Ireland via phone and email
Diagnose issues, recommend solutions, and identify correct replacement parts
Work closely with engineering, sales, and operations teams to ensure efficient service delivery
Maintain up-to-date understanding of product ranges, components, and industry developments

What we offer

Private Health Insurance
Early finish every Friday
Retail discount scheme

Fulltime

Product Support Sales Representative

As Product Support Sales Representative (PSSR), you will be responsible for the ...

Location

United States , Spokane

Salary:

Not provided

Washington Corporations

Expiration Date

Until further notice

Requirements

High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
Proficient in Microsoft Office products (Outlook, Word, and Excel)
Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers
Requires a valid driver’s license and the ability to maintain an insurable driving record
Provide exceptional customer service
Ability to take the initiative to accomplish work with little supervision
Effectively manage relationships both internally and externally
Good verbal and written communication skills
Ability to exercise integrity, confidentiality, and discretion
Excellent time management and organizational skills

Job Responsibility

Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals
Effectively communicate with and establish relationships with assigned customers
Develop sales forecasts and business plans for each customer
Utilize the company’s CRM system to track and maintain customer records
Promote growth and increase sales activity for parts and service
Identify new or additional opportunities for aftermarket sales
Sell service programs
Perform and coordinate market and opinion surveys
Provide customers with quotes related to product support

What we offer

Medical, Dental, Vision, and Prescription Insurance
Health Savings Account
401k/Roth Retirement Savings Plan with Company Match
Participation in Annual Profit-Sharing Plan
Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
Gym Membership Reimbursement Program
Family Scholarship Program
Employee Assistance Program
Virtual Mental Health & Tele Medicine Benefit
Company Paid Life Insurance & Disability Benefits

Fulltime

Product Support Sales Representative

As Product Support Sales Representative (PSSR), you will be responsible for the ...

Location

United States , Eugene

Salary:

Not provided

Washington Corporations

Expiration Date

Until further notice

Requirements

High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
Proficient in Microsoft Office products (Outlook, Word, and Excel)
Requires a valid driver’s license and the ability to maintain an insurable driving record
Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers
Provide exceptional customer service
Ability to take the initiative to accomplish work with little supervision
Effectively manage relationships both internally and externally
Good verbal and written communication skills
Ability to exercise integrity, confidentiality, and discretion
Excellent time management and organizational skills

Job Responsibility

Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals
Effectively communicate with and establish relationships with assigned customers
Develop sales forecasts and business plans for each customer
Utilize the company’s CRM system to track and maintain customer records
Promote growth and increase sales activity for parts and service
Identify new or additional opportunities for aftermarket sales
Sell service programs
Perform and coordinate market and opinion surveys
Provide customers with quotes related to product support

What we offer

Medical, Dental, Vision, and Prescription Insurance
Health Savings Account
401k/Roth Retirement Savings Plan with Company Match
Participation in Annual Profit-Sharing Plan
Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
Gym Membership Reimbursement Program
Family Scholarship Program
Employee Assistance Program
Virtual Mental Health & Tele Medicine Benefit
Company Paid Life Insurance & Disability Benefits

Fulltime

Production Support Officer

Location

Pakistan , Karachi

Salary:

Not provided

GSK

Expiration Date

Until further notice

Requirements

Diploma in Mechanical, Electrical, Electronics, instrumental Engineering, or equivalent
2 to 3 years of hands-on experience in a manufacturing or production environment
Experience working in a GMP-compliant environment
Practical knowledge of production equipment operation and basic troubleshooting
Ability to read technical documents and keep accurate operational records
Experience with manufacturing, filling and packing equipment i.e. Compression, coating, encapsulation, blister, filling, labeling, cartoning
Familiarity with SAP or other production record systems and strong Excel skills
Experience supervising a small team or coaching technicians
Understanding of sterile area procedures or cleanroom operations
Knowledge of risk assessment and safety hazard controls in manufacturing

Job Responsibility

Operate and monitor production equipment to meet safety, quality, and output targets
Troubleshoot mechanical and electrical issues and coordinate timely repairs with maintenance teams
Keep accurate production and maintenance records, including downtime and changeovers
Work with quality and safety teams to maintain Good Manufacturing Practice (GMP) and site EHS standards
Supervise and coach technicians or operators as needed to maintain smooth shifts
Identify and support continuous improvement actions that increase efficiency and reduce waste

What we offer

Competitive base salary
Annual bonus based on company performance
Flexible working options available for most roles
Learning and career development
Access to healthcare & wellbeing programmes
Employee recognition programmes

Fulltime

Surveys Support Officer

The British Trust for Ornithology (BTO) is seeking a dedicated Surveys Support O...

Location

United Kingdom , Thetford

Salary:

29754.00 GBP / Year

360 Resourcing Solutions

Expiration Date

June 07, 2026

Requirements

Methodical approach
Excellent organisational skills
Strong numerical abilities

Job Responsibility

Supporting projects within the Surveys Team
Contributing to bird surveys such as the Wetland Bird Survey, Goose and Swan Monitoring Programme, Breeding Bird Survey
Initially focusing on supporting the Goose and Swan Monitoring Programme, the Non-estuarine Waterbird Survey and the Wetland Bird Survey
Assisting with developing the survey programmes, support materials and databases
Documenting the production and promotion of Official Statistics
Helping with survey communications
Supporting timely and accurate data collection, verification, and dissemination by volunteer base

What we offer

£29,754 per annum
25 days annual leave per year (plus bank holidays), increasing with service
Paid journey days (up to 2 days)
Annual team away days
Life assurance (four times salary)
11% employer pension contribution
Employee Assistance Programme
Enhanced sick pay
Enhanced Family leave
Health cash plan

Fulltime

Customer Support Officer

Location

Vietnam , Hà Nội

Salary:

Not provided

NMS

Expiration Date

Until further notice

Requirements

Proficient in English listening, verbal and written communication skills. Ielts above 6.5 or equivalent
Knowledge of customer service practices and principles
Ability to handle stressful situation appropriately
Can work under high pressure and be familiar with night shift working.
Effective communication skills
Be creative and independent in offering solution to customer during calls.

Job Responsibility

Answering phones from customers professionally and responding to customer inquiries and complaints.
Handling and resolving customer complaints & requirements.
Providing customers with the organization’s service and product information.
Identifying, escalating priority issues and reporting to the high-level management.
Update call information according to standard operating procedures
Recognize and alert the management team of trends in customer calls or any suspicious event
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned

What we offer

Health insurance and Social insurance regulated by Vietnam Labor Law.
English, professional working environment
Opportunities to gain hands-on experience in cutting-edge technologies

Select Country

Product Support Officer

Job Description

Job Responsibility

Requirements

What we offer

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