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Product Support Officer

Australia, Eagle Farm 54.19 - 54.39 AUD / Hour · Job Posted May 27, 2026
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Job Description

Randstad is seeking a motivated Product Support Officer to join a critical service delivery provider dedicated to maintaining city safety and infrastructure. This role is vital in providing high-quality, customer-focused business support and correspondence services to help meet essential community objectives. Based at Eagle Farm, you will facilitate a range of administrative activities for a busy operational team. Your primary focus will be providing a professional interface between customer service areas and field operations.

Job Responsibility

  • Responding to service requests and general enquiries while solving problems for internal and external stakeholders
  • Creating work orders, preparing quote packages, and ensuring tracking systems are accurately maintained
  • Assisting with the planning and scheduling of work, including the requisitioning of equipment and materials
  • Delivering timely invoice authorisations and customer billing support to a high standard
  • Contributing to identifying service enhancements to increase the efficiency of the operational area

Requirements

  • Solid general administrative experience and strong computer literacy
  • Prior local government experience is highly desirable
  • High-level organisational and time management skills
  • Experience with SAP / SAP Ariba is highly desirable
  • Strong interpersonal skills and a commitment to solving customer issues
  • Demonstrated problem-solving and analytical skills
  • A current Criminal History Check is mandatory for this position

What we offer

  • AU$54.19 per hour plus super
  • Eagle Farm location with onsite parking available
  • 36.25-hour week (5 x 7.25-hour days)
  • Initial 3 month contract with potential for extension
  • Dedicated consultant as a point of contact
  • Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more
  • Free Employee Assistance Program
  • Access to your payslips at the click of a button via our MyRandstad App
  • Weekly pay cycle

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