Product Support Manager - M-Pesa Operations Job at Vodafone (Dar Es Salaam)

Manager M-Pesa Finance Business Partner

To provide strategic financial partnership to the business unit by delivering hi...

Location

Congo, the Democratic Republic of the , Kinshasa

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 8–10 years in finance business partnering, strategy, commercial finance, or FP&A
Experience in telecom, fintech, or fast-paced commercial environments
Proven experience influencing senior stakeholders with data-driven insights
Strong background in pricing, profitability, and investment evaluation
Bachelor’s degree in Finance, Business, Economics, or related discipline
Professional certification (ACT, CFA, CIMA, or ACCA) is an advantage
Strong commercial and strategic finance acumen
Advanced financial modelling and business case development
Strong communication, stakeholder influence, and presentation skills
Ability to translate data into actionable insights

Job Responsibility

Contribute to strategy formulation at business unit level through financial insight, scenario modelling, and commercial evaluation
Prepare structured, data-driven business cases to support investments, product launches, pricing proposals, and commercial initiatives
Execute profitability analysis across products, channels, customers, and new services, highlighting value drivers and improvement opportunities
Analyse actual performance against budget and forecast
identify gaps, risks, and opportunities
and recommend management actions
Provide proactive advice to ensure that an effective operating and financial control environment is in place across the business unit
Conduct analysis of competitor market offers, promotions, pricing trends, and benchmark positioning to support commercial strategy
Review and support the development of channel policies to strengthen performance, profitability, and operational consistency
Evaluate new tariff proposals and pricing developments, ensuring alignment with profitability targets and competitive market positioning

EHOD - M Pesa Finance

The EHOD of M-Pesa Finance will be responsible to provide strategic and operatio...

Location

Mozambique , Maputo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Degree in Finance, Accounting, Economics, or Business
10+ years of progressive senior Finance leadership experience in multinational, telecom, fintech, or financial services sectors
Experience in dealings with the Central Bank, knowledge of financial system regulations, and leadership in regulatory negotiations
Background in managing complex corporate groups, working across different reporting areas
Proven experience in IFRS reporting, treasury, taxation, and regulatory compliance
Strong financial leadership in fintech or banking, preferably in multinational/regulatory environments
Proven stakeholder management: Board, regulators, auditors, investors, and Group functions
High strategic acumen, with the ability to translate business goals into financial strategies and execution plans
Excellent people leadership skills: coaching, performance management, building high-performing teams
Strong analytical, critical-thinking, and decision-making skills under pressure

Job Responsibility

Lead and oversee all Finance domains: accounting, financial reporting, tax, treasury, financial planning & analysis (FP&A), and internal controls
Define and implement financial strategies aligned with M-Pesa’s business objectives, growth targets, and regulatory environment
Ensure compliance with IFRS, Group policies, and Bank of Mozambique requirements
Deliver accurate and timely monthly, quarterly, and annual reporting to local ExCo, Vodacom, and Vodafone Group
Own financial planning cycle, including budgeting, forecasting, and long-term planning
Oversee cash management, liquidity planning, and capital allocation
Drive automation and process optimisation within Finance to enhance efficiency and reliability
Provide financial advice and business partnering support to the CEO and ExCo on investment decisions, pricing models, new products, and market entry strategies
Ensure robust risk management frameworks, including controls for revenue assurance, fraud prevention, tax exposures, and compliance
Understanding of governance frameworks applied to regulated financial institutions

Product Operation Executive

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

3+ years experience industry or functional experience
Good communication skills with fluency in English & Kiswahili
IT background
Build and maintain relationships with key stakeholders in the value chain
Troubleshooting skills –identify issues, root cause, recommend or implement solutions
Project knowledge and experience would be advantageous

Job Responsibility

Work with IT, Vodafone and other M-Pesa teams
to support upgrades, M-Pesa configuration changes, Change requests and incidents
Perform M-Pesa product operations and processes, including reconciliation with 3rd parties, and performing operational reports to support finance, sales, distribution and customer service teams
Able to design M-Pesa Product solution as per Business requirements for implementation
Support the Legal and Regulatory Division, implement AML and compliance controls and monitoring, data clean up and reconciliations
Support the Sales and Distribution Divisions, manage sales activation process for distribution and business customers on the M-Pesa systems
Monitor SLA on issues resolution as per our internal procedure and Regulator guidelines

Fulltime

Cluster Supervisor Manica

Supervise and coordinate all M-Pesa & GSM field activities, managing and support...

Location

Mozambique , Beira

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor Degree in Business or another related field
Experience in, and knowledge of telecoms services, applying this expertise in a customer-focused way
Excellent communication skills including presenting & negotiation with Customers
Strong problem-solving skills
Empathy to support in communicating with the Customers in a way that makes them feel heard and understood
Excellent written and verbal communication skills
Active listening to listen and address team members´ concerns
Leadership

Job Responsibility

Supervise Cluster Sales Representatives performance, setting up the 1o1, call reports and face to face management process
Coordinate CSRs daily visits (SVs, M-Pesa Agents and Stores)
Collect insights and propose solutions to the Manager
Report findings and key activities to the Territory Manager (GSM, Mpesa, MKT, Retail, Devices)
Market attacks planning and execution (including set up of the sales stand, resource allocation, products awareness)
Management of devices (allocations and reallocations)
Post sales management (recons, etc)
Planning and monitoring of KickSides, SVs & M-Pesa Agents activity
Ensure recruitment of SVs & M-Pesa Agents
Resolve all operational issues within a reasonable timeframe, in line with VM/M-Pesa SLA’s (M-Pesa, SOP, Warehouse, Logistics, etc.)

Fulltime

Territory Manager Sofala

Territory Manager is responsible to implement and execute company strategy. The ...

Location

Mozambique , Maputo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor Degree in Business or another related field
Experience in, and knowledge of telecoms services, applying this expertise in a customer-focused way
Strong problem solving skills
Empathy to support in communicating with the Customers
Excellent written and verbal communication skills
Active listening
Leadership
University degree (post graduate will be advantageous)
Fluent knowledge of English language (oral & written)

Job Responsibility

Implement and execute company strategy
Manage the direct, retail and M-Pesa channels in the province
Guarantee that Vodacom’s products are available in all clusters
Control and coordinate all field activities
Capitalize market opportunities
Build local strategies and implement them
Work closely with Vodacom main distributors to support and ensure Vodacom leads in the provincial Market share
Manage and control all field activities, ensuring retail stores have all the material needs and are fully operational
Work closely with Marketing, CVM, Retail Operations, Terminals, etc to provide necessary commercial feedback/reports
Manage dealer, sub-dealer relationships, negotiating and implement sales plan for all sub-dealers, street vendors, direct, electronic channels

Intern Business Operations Assurance

To ensure operational excellence and compliance by managing business processes, ...

Location

Lesotho , Maseru

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Management/ Statistics and Mathematics Computer Science and Information Technology/ Economics, or any related field (NQF Level 6 or higher)
certification in Business Analysis or Risk Management (advantageous)
3 years in Management Information Systems within Financial Services or mobile money sector
2+ years in Business Assurance, Reconciliation & Settlement, and/or Business Intelligence roles
Familiarity with all relevant Payment and Settlements Regulations and Financial Service governing Laws as published by Central Bank of Lesotho
Financial Systems Knowledge
Strong analytical and problem-solving skills
Advanced Excel and SQL for data analysis
Data Analysis & Visualization
Process Automation & Optimization

Job Responsibility

Operational Governance: Enforce business operations policies and procedures
monitor adherence to regulatory and internal compliance standards
Assurance & Risk Management: Implement assurance controls to prevent revenue leakage
perform root cause analysis on operational incidents and drive corrective actions
ensure AML/CFT compliance and FATF R.16 data completeness across payment flows
Provides end‑to‑end management and continuous monitoring of product and service profiles within the platform, ensuring system integrity, compliance, and seamless customer experience across all supported services
Reconciliation & Settlement: Oversee daily reconciliations for wallet-to-bank, NPS transactions, and merchant payments
Ensure the reconciliations and settlement of all the 3rd parties transactions and Agents’ Commissions
Change Control & Interoperability: Participate in the Interoperability Change Control Board (CCB) to review systems changes
validate impact of changes on ISO 20022 data completeness and interoperability integrity

New Financial Services Specialist

The role involves execution and implementation of New Financial services (NFS) p...

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

2 Years or more experience working in Mobile Money or Banking/Financial Services preferably with experience of digital financial products
Bachelor Degree in Commerce, Economics, Financial technology or related fields
Master’s Degree will be an added advantage
Strong analytical skills, conceptual thinking, problem solving ability and strong business acumen
Advanced Microsoft Excel and PowerPoint
Knowledgeable with MsQL and Database is a key added advantage
Strong understanding of all aspects of local markets and needs of customer
Strong knowledge of mobile money, Fintech and financial services
Self-starter with exceptional people, strong presentation and communication skills
Solid influencing and negotiation skills

Job Responsibility

Execute the NFS product portfolio as per the strategy aligned
Drive day to day products initiatives as per the aligned strategy
Develop, execute and manage implementation of NFS products adoption strategy
Ensure deliverable of revenue targets on each product line
Provide day to day analytical insights and reports on product performance and advice NFS manager accordingly
Ensure top mind of the dynamics of different financial services market in Tanzania and around the world
Execute and manage NFS products roadmap
Bring about innovation of new financial services product to fit the market need and drive M-Pesa ambitions on financial services space
Continuous review, evaluate and enhance the current product offering
Drive execution of products enhancements as per the roadmap stipulated

Resident Assistant

If you’re looking for a job that goes beyond the basics to deliver purpose and j...

Location

United States of America , Hillsboro

Salary:

18.00 - 20.00 USD / Hour

Leisure Care

Expiration Date

Until further notice

Requirements

Demonstrated experience in a caregiving role
Current CNA a plus!

Job Responsibility

Assists resident with activities of daily living (ADL's) and all personal care skills (bathing, dressing, grooming, toileting)
Makes appropriate observations about the resident’s condition in every interaction
Records and follows-up with changes in resident’s condition in a timely manner
Assists residents with laundry and housekeeping services as needed

What we offer

Medical, Dental and Vision
Early Wage Access (access to earned wages when needed!)
401k
10 days vacation & 1 hour Sick Leave earned for every 30 hours worked
Bereavement & Jury Duty Leave
6 Holidays
2 Float Holidays
Flexible Spending Accounts (Health and Dependent Care)
Meal Discounts
Tuition Assistance

Fulltime

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Product Support Manager - M-Pesa Operations

Job Description

Job Responsibility

Requirements

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