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Product Support Manager/ Ad-Tech Support

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Randstad

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Product Support Manager/ Ad- Tech Support - Marketing Technology (Paid Social & Ad Platforms). 12-month contract with Potential Extension. This role supports the smooth operation of paid social and social media management platforms, working closely with marketing, product, and external platform partners. You'll be the first point of contact for technical and operational issues across paid social platforms and social management tools. This is a hands-on ad-tech support role, not a creative social media position.

Job Responsibility:

  • Provide technical support and troubleshooting for paid social and social management platforms
  • Act as the main support contact for Sprinklr, resolving dashboard, publishing, reporting, and integration issues
  • Support platforms including Meta, TikTok, Snapchat, Pinterest and X
  • Troubleshoot outages, bugs, data issues, and access problems
  • Manage user access, permissions, tokens, and account integrations
  • Work with Product Marketing, Engineering, and external vendors to resolve issues
  • Support onboarding of new tools, features, and platform updates

Requirements:

  • Experience in ad operations, marketing operations, or platform/product support
  • Strong hands-on Sprinklr experience (essential)
  • Experience supporting paid social advertising platforms
  • Technically confident, detail-oriented, and comfortable working under pressure
  • Clear communicator with strong problem-solving skills

Nice to have:

Product Support Manager, Marketing Operations Manager, Ad Operations Specialist, Social Media Operations Manager, Sprinklr Consultant, or Ad Tech / SaaS Platform Support Specialist

Additional Information:

Job Posted:
February 22, 2026

Expiration:
March 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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