Product Support Engineer Job at Lam Research (Kitakami)

Product Support Engineer

The Customer Support Business Group focuses on enabling our customers with premi...

Location

China , Shenzhen

Salary:

Not provided

Lam Research

Expiration Date

Until further notice

Requirements

Minimum of 5 years of related experience with a Bachelor’s degree
or 3 years and a Master’s degree
or a PhD without experience
or equivalent work experience.

Job Responsibility

Diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment, computer systems, software, or networked and wireless systems
Respond to situations to resolve issues and ensure customer satisfaction.

Fulltime

Product Support Engineer

The Teradyne Product Support Engineering team is looking for a highly-motivated,...

Location

Taiwan , Jubei City

Salary:

Not provided

Teradyne

Expiration Date

Until further notice

Requirements

Excellent critical thinking, and problem-solving skills
Excellent verbal and written skills
Commitment to product quality and customer satisfaction
Experience with Design for Serviceability and Reliability
Technical Areas: RF, Power, Embedded, Networking, Mechanical
Expert Computer and presentation skills
Team player
Must be willing to travel up to 25%
Degree required: Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
8 – 15 years Relevant Industry Experience desired

Job Responsibility

Be recognized as a subject matter expert across a wide range of new and existing Teradyne platforms
Provide timely and accurate support to field organizations in response to a wide array of customer issues
Assist field teams in debugging complex system issues and collaborating closely with factory HW and SW engineering to resolve issues efficiently
Identify opportunities to use technology to improve the way that we deliver support to our customers
Analyze trends and identify opportunities to improve the reliability of our systems
Engage with the Product Development process to influence and prepare new products for successful deployment to the field

What we offer

medical claims
group insurance
retirement plans
paid vacation & holidays
tuition assistance programs

Fulltime

Product Support Engineer

The Teradyne Product Support Engineering team is looking for a highly-motivated,...

Location

United States , San Jose

Salary:

93900.00 - 150200.00 USD / Year

Teradyne

Expiration Date

Until further notice

Requirements

BS in Electrical, Computer or Mechanical engineering and demonstrated desire to be a practicing engineer
3-7 years experience with semiconductor testing desired
Experience with Design for Serviceability and Reliability
Strong communication, organizational and multi-tasking ability
Strong writing and technical editing skills, preferred previous experience writing technical procedures and documentation
Excellent critical thinking, and problem solving skills
Commitment to product quality and customer satisfaction
Team player, self-motivated, and hands-on
Must be willing to travel up to 25%

Job Responsibility

Provide timely and accurate support to field organizations in response to a wide array of customer issues
Identify opportunities to use technology to improve the way that we deliver support to our customers
Engage with the Product Development process to influence and prepare new products for successful deployment to the field, with a focus on documentation and manual creation
Develop support and training documentation and manuals for field installations and preventive maintenance
Conduct training to spread knowledge to all field service engineers worldwide
Be recognized as a subject matter expert across a wide range of new and existing Teradyne Magnum platforms

What we offer

Medical, dental, vision
Flexible Spending Accounts
Retirement savings plans
Life and disability insurance
Paid vacation & holidays
Tuition assistance programs

Fulltime

Product Support Engineer

Location

Taiwan , Jubei City

Salary:

Not provided

Teradyne

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Ability to work with cross-functional teams and team player
Critical thinking and the ability to troubleshoot complex issues
Technical Areas: Electromechanical, Embedded, Networking
Product Support experience desired
Automation experience desired
Storage Test, System Level Test or Semiconductor testing experience desired
Technical Project Management experience desired

Job Responsibility

Represent PS Engineering as a core team member on both existing and new products
Collaborate with the field team, engineering (SW, ME and HW), product support engineering and repair operation regarding field issues and escalations in both the field and contract manufacturer
Lead and project management on field upgrades and NR projects
Manage technicians in Taiwan – Satellite sites and Customer site
Analyze trends and identify opportunities to improve the reliability of our systems
Collaborate with design engineering on design in serviceability (DFS)
Develop a Field Replaceable Unit (FRU) strategy
Support system installation and work with install coordinator on required tools, resources, etc.
Assist in creating and reviewing support documents
Create and provide Product Training Documents together with our Techn Writer

What we offer

Medical claims
Group insurance
Retirement plans
Paid vacation & holidays
Tuition assistance programs

Fulltime

Product Support Engineer

You will directly support Adyen’s merchants on highly technical troubleshooting....

Location

United States , Chicago

Salary:

80000.00 - 105000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

Strong technical knowledge and experience troubleshooting APIs
Experience working directly with merchants in a customer support role
Strong verbal and written communication skills
Ability to clearly communicate complex technical topics
Aspiration to deliver a seamless, high-quality merchant support experience
Self-driven, flexible, and ability to maintain high productivity with minimal supervision
Ability to deal with ambiguity
Ability to make quick informed decisions under pressure and prioritize appropriately
STEM degree preferred but not required

Job Responsibility

Be a key source of knowledge on the Adyen platform and APIs, web-stack technologies, and integration methods
Own merchant support cases from creation to final resolution
Be an internal product advocate and communicate merchant feedback to product and engineering teams
Collaborate with peers and cross-functional teams
Act as a subject matter expert and ensure knowledge is properly documented
Contribute to projects that align with the growth of the Support organization

Fulltime

Product Support Engineer

The Teradyne Product Support Engineering team is looking for a highly-motivated,...

Location

United States , North Reading

Salary:

75300.00 - 120600.00 USD / Year

Teradyne

Expiration Date

Until further notice

Requirements

Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
4+ years of experience
Must be self-motivated, team oriented, and "hands-on"
Excellent verbal and written communication skills
Excellent organizational and time management skills
Ability to work with limited supervision and with cross-functional teams
Critical thinking and the ability to troubleshoot complex issues
Basic understanding of mechanical design drawings and/or electrical schematics
Ability to create detailed documentation
Product Support and/or automation experience desired

Job Responsibility

Represent PSG as a core team member on both existing and new products
Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory
Assist with identifying root cause to increase system up time
Work as part of the new product integration team
Participate in new product team meetings
Work with design engineering to design in serviceability (DFS)
Lead installation and serviceability discussions as part of design reviews
Support system install requirements and work with install coordinator on required tools, resources, etc.
Develop a Field Replaceable Unit (FRU) strategy
Organize, schedule and project manage field upgrades

What we offer

medical
dental
vision
Flexible Spending Accounts
retirement savings plans
life and disability insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Product Support Engineer

Location

India , Secunderabad

Salary:

Not provided

MicroGenesis

Expiration Date

Until further notice

Requirements

B. Tech/BE/B. Arch/Diploma with No Arrears
Experience in any type of sales
Good communication skills with two wheeler

Fulltime

Product Support Engineer

Syntech Recruitment is currently working with a long-standing client who is seek...

Location

United Kingdom , Bracknell

Salary:

26000.00 - 30000.00 GBP / Year

SYNTECH RECRUITMENT LTD

Expiration Date

Until further notice

Requirements

Minimum Qualification: HNC in Electronic Engineering or equivalent
Proficiency in Excel
Experience with Python (desirable)
Ability to work independently and as part of a team

Job Responsibility

Offer technical support for customers via phone and email on a range of T&M equipment
Accurately document and report all repair activities
Prepare initial repair evaluations and provide quotations
Complete and maintain repair and test reports
Liaise with manufacturers to resolve faults
Calibrate equipment to national standards and coordinate third-party UKAS/17025 calibrations
Perform board-level repairs
Maintain lab area for health and safety, ensuring all equipment is calibrated
Attend UK exhibitions and trade fairs to showcase our equipment
Participate in overseas training courses to stay up to date on product knowledge

Fulltime

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