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Teradyne Logo Teradyne · IT - Administration

Product Support Engineer

Philippines, Basak, Lapu-Lapu City · Job Posted January 26, 2026
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Job Description

The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradyne’s product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines.

Job Responsibility

  • Manages customer requests and product escalations
  • Provide product support to NPI, new installations, and all active installed base
  • Coordinate and support PUP and PIP activities at international sites as needed
  • Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Cebu Repair Team, and Product Engineering
  • Create and provide Product Training Documents and Procedures to field team
  • Travel for Training, Support, and Installation activities in assigned region
  • Potential travel to customer sites to assist in resolving complex issues
  • Other product support and customer support assignments as required
  • Create new FRU and Technical Bulletins/Service Bulletins
  • Data analyst function- Create monthly MTBF reports
  • Work with field team to clarify part failure records and update database accordingly

Requirements

  • Graduate of Bachelor of Science in Electronics or equivalent courses
  • 3 to 10 years of strong technical experience and understanding of ATE testers or semiconductor equipment
  • Strong communication and integration skills
  • 3-10 years of product support/service experience in the semiconductor test industry
  • Strong communication, organizational and multi-tasking ability
  • Ability to schedule and manage small projects is desired
  • Worldwide travel 5~20%
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