Product Support Engineer Jobs

Fever

Location:
Argentina, Buenos Aires

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role is focused on diagnosing platform incidents, determining if issues are bugs, failures, or misconfigurations, and escalating when necessary. You will work closely with engineering, product, and QA teams to ensure smooth platform operations. The position is ideal for problem solvers who enjoy proactive troubleshooting in a fast-paced environment.

Job Responsibility:

Learn the platform’s features, architecture, and configuration
Shadow team members to understand incident handling and prioritization
Take ownership of simple incidents with guidance
Handle most incidents independently, using logs and monitoring tools
Determine issue causes and escalate complex cases appropriately
Improve internal documentation and support processes
Assist users with technical issues
Lead incident management and post-incident reviews
Train and mentor new Tech Support members
Identify trends and propose preventive solutions
Automate repetitive troubleshooting tasks
Provide technical guidance to internal teams and customers
Ensure proactive monitoring and improve issue resolution efficiency

Requirements:

Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication

Nice to have:

Linux/UNIX and scripting skills
Experience with RESTful APIs and JSON
Knowledge of AWS, Docker, Kubernetes
Familiarity with ticketing tools (Jira, Zendesk) and SQL/NoSQL databases

What we offer:

Relación de dependencia contract
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Osde 410 as medical insurance
Home office friendly anywhere in Argentina
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
English Lessons
WellHub Membership
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance

Additional Information:

Job Posted:
November 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Product Support Engineer