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Volkswagen AG Logo Volkswagen AG · IT - Administration

Product Support Engineer

United States, Auburn Hills · Job Posted June 10, 2026
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Job Description

Product Support Engineer is the primary quality liaison group between the VW Factories and Volkswagen of America. The primary role of the Product Support Engineer position is to monitor and report vehicle quality concerns to the Factories/Dealers using Warranty data, JD Power results, and information from the Technician Helpline/Field Quality colleagues. Once reported, it is the engineer's responsibility to track topics to final resolution. Additional responsibilities include writing technical bulletins and tracking/managing failed parts from the Field.

Job Responsibility

  • Monitors Field warranty data, filters, organizes, prioritizes, and selects technical topics for follow-up
  • Reviews top warranty, long term quality, early warning and tow-in concerns to identify problems and investigate customer complaints, workshop findings, repairs performed and research all other potential possibilities surrounding issues
  • Reports market/product concerns in technical detail with pre-analysis in the FAP process
  • Monitors the effectiveness of service solutions and Factory corrective actions introduced into production and service repairs
  • Attends Factory meetings and topic escalation meetings
  • Conducts follow-up on claimed parts analysis results so FAP documents are updated appropriately
  • Updates problem tracking lists timely and accurately
  • Develops technical and non-technical approaches to address Dealer issues
  • Performs preliminary analysis on warranty returned parts with the Quality Analysis team
  • ships sample parts to the appropriate Factories and/or suppliers
  • Ensures claimed parts pertaining to responsible PIDs (Part IDs) are available
  • Maintains and updates part submission lists on a regular basis
  • Checks and inspects incoming parts from Field claims
  • Scraps parts and deletes from submission list when necessary
  • Provides technical support to other VWoA departments like technical Field personnel, Technician Helpline, Parts department, Customer Service, and Compliance/TREAD
  • Provides diagnosis and service solution information to the Technician Helpline and drafts Technical Bulletins for the Field organization
  • Resolves unscheduled and unplanned technical issues

Requirements

  • 5 -7 years technical automotive experience
  • Bachelor of Science in Automotive Technology, Management, or equivalent experience
  • Communication skills
  • Problem solving skills
  • Analytical skills
  • Conceptual thinking skills
  • Integration - joining people, processes or systems
  • Influencing and negotiation skills
  • Resource management
  • Computer savvy
  • strong Microsoft Office skills
  • Understanding of automotive systems/concepts/components
  • Strong written and oral communication skills
  • Ability to understand and communicate trends in large amounts of data

Nice to have

  • Master's Degree in Business Administration or related discipline
  • VW/Audi technical product knowledge/experience
  • Proficient in French Language
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