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Product Support Engineer Public 5G

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Hewlett Packard Enterprise

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Location:
Portugal , Paco de Arcos, Lisbon

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Provide technology consulting to external customers and internal project teams. Responsible for delivering technical support and leadership in the creation and implementation of technology solutions tailored to meet customers' business needs. As a trusted advisor, establish and maintain effective customer relationships to ensure satisfaction. Stay updated on leading-edge technologies and industry/market domain knowledge. Actively contribute to the company's solutions portfolio by sharing technical knowledge and methodologies gained from customer projects. Shape technical direction and strategies within the organization and for external customers. Accountable for maintaining high chargeability levels (or expense relief for internal project teams) and for helping meet or exceed revenue and customer satisfaction goals. Contribute to the organization's profitability by generating and cultivating new business opportunities and providing technical support for deal proposal development.

Job Responsibility:

  • Verify and implement detailed technical design solutions identified by the Project/Technical Manager
  • Provide detailed technical designs for enterprise solutions
  • Act as the Principal Consultant, analyzing and developing enterprise technology solutions
  • Lead technical assessments and delivery of specific technical solutions to customers
  • Provide a team structure conducive to high performance and manage the team lifecycle stages
  • Coordinate implementation of new installations, designs, and migrations for technology solutions in networks, applications, or platforms
  • Offer advanced technical consulting and advice on proposal efforts, solution design, system management, tuning, and modification of solutions
  • Contribute to the company's strategy moving forward
  • Collect and analyze data from appropriate sources to determine customer needs and requirements
  • Respond to requests for technical information from customers
  • Develop customer technology solutions using various industry products and technologies
  • Engage in technical problem-solving across multiple technologies, often developing new methods to apply to situations
  • Own and manage knowledge sharing within a community (e.g., team, practice, or project). Ensure team members support knowledge sharing and re-use requirements of the project. Contribute significant knowledge to the job family community
  • Proactively encourage membership and contributions to the professional community and coach others in areas of expertise. Regularly produce internally published material such as knowledge briefs, service delivery kit components, and modules. Present at multi-customer technology conferences
  • Create and support sales activities. Manage bids or provide major input into the sales lifecycle. Manage activities and provide qualitative and quantitative information for successful sales. Produce complete proposals for smaller engagements within the area of expertise. Actively grow the company portfolio with existing customers through new opportunities and change management

Requirements:

  • Basics of core network in Telecom
  • Familiarity with Telecom Standards
  • Knowledge of Diameter and SS7 protocols
  • Ability to perform technical analysis using Wireshark trace/PCAP
  • Linux troubleshooting skills
  • Strong analytical and problem-solving skills
  • Ability to cope with fast-paced, high-pressure situations, especially during outages
  • Curious and commendable attitude
  • Team player – an absolute must
  • Keen to experiment and come up with creative solutions
  • Self-learner with a focus on sharing knowledge with the team
  • Driven individuals with a passion for uncovering mysteries and solving cases are valuable assets to the team

Nice to have:

  • Ability to script
  • Basics of Kubernetes/Containers
  • Familiarity with support ticket handling lifecycle and technical support work
  • Fluency in French (nice to have)
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
May 01, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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