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Teradata Logo Teradata · IT - Administration

Product Support Engineer III

United States, California Employment contract 92400.00 - 138600.00 USD / Year · Job Posted April 23, 2026
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Job Description

In this role, you will be a key member of Teradata’s Global Support Organization, providing deep technical support for the Teradata Database and related technologies. You’ll work on complex, enterprise-scale data analytics platforms, helping customers diagnose issues, identify root causes, and restore critical systems. Your success will be measured by your ability to resolve challenging problems efficiently, communicate clearly with stakeholders, and contribute to an exceptional customer experience.

Job Responsibility

  • Provide deep technical support for the Teradata Database and related technologies
  • Work on complex, enterprise-scale data analytics platforms, helping customers diagnose issues, identify root causes, and restore critical systems

Requirements

  • U.S. Citizenship required and must be physically located within the United States
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent professional experience
  • 10+ years of experience in technical support, product support, or a related engineering role
  • Strong hands-on troubleshooting experience with database technologies, including SQL and/or NoSQL
  • Proven ability to clearly communicate technical findings, root cause analysis, and resolutions to diverse audiences
  • Experience reviewing logs, scripts, and basic code (e.g., Python, JavaScript, C#)
  • Strong customer‑facing communication skills and sound technical judgment
  • The ability to collaborate effectively in a peer‑review‑focused, team‑oriented environment
  • Willingness to participate in alternate shifts and on‑call rotations to support a 24x7 operation

Nice to have

  • Hands‑on experience with the Teradata Database and Teradata client applications (preferred)
  • Knowledge of Linux/Unix operating systems
  • Experience with public cloud platforms such as AWS, Azure, or Google Cloud, and/or private cloud infrastructure (e.g., VMware)
  • Familiarity with the broader Teradata ecosystem and data integration tools

What we offer

  • healthcare
  • life and disability insurance plans
  • a 401(k)-retirement savings plan
  • time-off programs
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