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Product Support analyst

akeneo.com Logo

Akeneo

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Location:
France , Nantes

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Product Support Analyst to join our growing team in Nantes who will have a hands-on approach, become an expert on Akeneo’s products and help our clients and partners unlock growth through the power of our Product Experience Management (PXM) solutions.

Job Responsibility:

  • Respond to functional and technical requests from the Jira Service Desk portal
  • Coordinate the technical qualification of bugs and questions with Support Software Engineers
  • Coordinate patch releases with maintenance leaders
  • Carry the resolution of support requests from start to finish
  • Contribute actively to the ongoing learning and success of the Customer Product Support team
  • Build on customer and partner feedback by improving functional and technical documentation
  • Engage in on-call duties
  • Collaborate with product squads to test new features and bug fixes

Requirements:

  • At least 2 years of experience in the SaaS Support field
  • Experience using tools like Datadog for logs and Postman for API calls
  • Experience working with Jira Service Desk or other ticketing systems, Datadog, and GitHub
  • Fluent in French and English
  • Proactive, autonomous, self-motivated, and resourceful
What we offer:
  • Flexible working hours
  • Hybrid setup allowing 3-4 days working from home
  • 34 days of annual leave and RTTs
  • Option to Work from Anywhere for up to 30 days per year
  • €500 budget to enhance home office
  • 50% discount on public transportation pass or €45/month Sustainable Transportation Allowance
  • €9,5 worth of meal vouchers per working day (50% employer-funded)
  • 16 weeks of paid maternity leave
  • 4 weeks of paid leave for the second parent
  • Gradual return to work program
  • Access to a network of high-quality crèches
  • 2 paid volunteering days annually
  • €1,000 annual budget for personal professional development
  • Career paths and internal mobility opportunities
  • Women in Leadership Programme
  • 8-week onboarding program
  • Comprehensive private medical insurance
  • Life insurance covering up to 5 years of salary
  • Comprehensive income protection
  • Access to individual and confidential sessions with a mental health practitioner or coach

Additional Information:

Job Posted:
January 31, 2026

Work Type:
Hybrid work
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