CrawlJobs Logo
Akeneo Logo Akeneo · IT - Administration

Product Support analyst

France, Nantes · Job Posted January 31, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Product Support Analyst to join our growing team in Nantes who will have a hands-on approach, become an expert on Akeneo’s products and help our clients and partners unlock growth through the power of our Product Experience Management (PXM) solutions.

Job Responsibility

  • Respond to functional and technical requests from the Jira Service Desk portal
  • Coordinate the technical qualification of bugs and questions with Support Software Engineers
  • Coordinate patch releases with maintenance leaders
  • Carry the resolution of support requests from start to finish
  • Contribute actively to the ongoing learning and success of the Customer Product Support team
  • Build on customer and partner feedback by improving functional and technical documentation
  • Engage in on-call duties
  • Collaborate with product squads to test new features and bug fixes

Requirements

  • At least 2 years of experience in the SaaS Support field
  • Experience using tools like Datadog for logs and Postman for API calls
  • Experience working with Jira Service Desk or other ticketing systems, Datadog, and GitHub
  • Fluent in French and English
  • Proactive, autonomous, self-motivated, and resourceful

What we offer

  • Flexible working hours
  • Hybrid setup allowing 3-4 days working from home
  • 34 days of annual leave and RTTs
  • Option to Work from Anywhere for up to 30 days per year
  • €500 budget to enhance home office
  • 50% discount on public transportation pass or €45/month Sustainable Transportation Allowance
  • €9,5 worth of meal vouchers per working day (50% employer-funded)
  • 16 weeks of paid maternity leave
  • 4 weeks of paid leave for the second parent
  • Gradual return to work program
  • Access to a network of high-quality crèches
  • 2 paid volunteering days annually
  • €1,000 annual budget for personal professional development
  • Career paths and internal mobility opportunities
  • Women in Leadership Programme
  • 8-week onboarding program
  • Comprehensive private medical insurance
  • Life insurance covering up to 5 years of salary
  • Comprehensive income protection
  • Access to individual and confidential sessions with a mental health practitioner or coach
Akeneo - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Product Support analyst

8 matching positions

Product Support Analyst

Play a key role supporting clients in the Japan/APJ market in collaboration with...
Location
Location
Japan , Tokyo
Salary
Salary:
10000000.00 - 15000000.00 JPY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
August 21, 2026
Flip Icon
Requirements
Requirements
  • Business-level Japanese & English
  • 3+ years in Japan's IT/SaaS industry
  • 2+ years in a SaaS / Product Support role
  • Experience supporting SaaS customers & fixing app issues
  • Work experience in information security or Cybersecurity
  • Effective technical communication skills
  • Knowledge of basic network & internet protocols
  • Ability to work independently and proactively
  • Strong problem-solving & troubleshooting skills
Job Responsibility
Job Responsibility
  • Front and back-end support of the company's web application interface, and API endpoints
  • Provide explanations of certain product feature functionality, as well guide clients on how to find solutions in our platform
  • Support deployments of company's Intelligence data in customer environments, including SIEMs, ticketing systems, incident response tools, and SOAR products
  • Support productized integration solutions across a variety of enterprise security architectures, applications, and tools
  • Work with our Product and Development teams in escalation of incidents as well as assisting with advocating for product enhancements on the client’s behalf
  • Manage multiple projects and tasks in a dynamic, fast-paced environment
  • Work live APJ business hours (9am - 5pm JST)
  • Participate in on-call rotation to help with emergency off-hours support coverage
What we offer
What we offer
  • 健康保険,雇用保険
  • 日曜日,土曜日,祝日
  • Fulltime
Read More
Arrow Right

Product Support Analyst

This is a customer‑facing role that works closely with our Commercial, Product, ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
txodds.net Logo
TXODDS
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in sports betting and racing, with strong understanding of odds, racing workflows, or related product domains
  • Background in customer-facing product support, technical support, or similar roles
  • A proactive, self‑directed mindset - able to learn independently, dig into complex products, and troubleshoot issues confidently
  • A willingness to embrace a steep learning curve
  • Excellent communication skills, with the ability to explain technical information clearly to both customers and internal teams
  • Strong problem-solving skills and the ability to manage conflicting priorities in a busy environment
  • A collaborative approach, working well with Triage, Product, Development, Commercial, and wider stakeholders
Job Responsibility
Job Responsibility
  • Supporting customers through onboarding and integration, helping them implement and use TXODDS products effectively
  • Providing second‑line product support, including incident management, investigation, escalation, and customer communication
  • Monitoring dashboards, alerts, and service performance to ensure accurate, timely data delivery across TXODDS products
  • Monitoring and validating sports data (including racing and odds accuracy), identifying anomalies or missing information, and resolving issues quickly
  • Acting as the All Sported product specialist, leading release/change management, customer communications, documentation, and internal training
  • Coaching and supporting Triage colleagues to ensure tickets across all service desks are handled efficiently
  • Working closely with developers and internal stakeholders to diagnose root causes and represent customer needs
  • Contributing to post‑incident reviews and identifying improvements across processes, tools, and workflows to strengthen change management, product governance, and Client Services
  • Creating and maintaining documentation, user guides, knowledge base articles, and internal training materials
  • Participating in the Client Services rota, including a weekend day and occasional out‑of‑hours work once fully trained
Read More
Arrow Right

Product Support Analyst

As a Product Support Analyst, you’ll serve as the first point of contact for use...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
opus2.com Logo
Opus 2
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of experience in customer support, IT helpdesk, or product support roles (preferably in SaaS or legal tech environments)
  • Strong troubleshooting skills with the ability to diagnose and resolve software, login, and system-related issues
  • Experience managing tickets through triage, SOP-driven resolution, and incident documentation
  • Familiarity with help desk tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow)
  • Ability to handle password resets, user login issues, and local server requests (e.g., Magnum: Syncs, Restarts)
  • Comfortable testing and validating new product releases alongside QA and development teams
  • Skilled in creating and maintaining support documentation, including FAQs, how-to guides, and internal playbooks
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
  • Strong multitasking and time management skills, with the ability to prioritize low- and medium-level tickets efficiently
  • Demonstrated interest in legal technology and workflow-driven software solutions
Job Responsibility
Job Responsibility
  • Act as the first point of contact for users, providing technical support via phone, email, and internal support portals
  • Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed
  • Guide clients on product usage and best practices to maximize user experience and efficiency
  • Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up
  • Assist in testing and validating new software features, patches, and updates before release
  • Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements
  • Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions
  • Support training sessions and product demonstrations, delivering guidance to clients and stakeholders
  • Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction
What we offer
What we offer
  • 22 days annual holidays, flexible working, and length of service entitlement
  • Loyalty Share Scheme
  • Healthcare Insurance
  • Dental Insurance
  • Additional Childcare Leave
  • A day of leave to volunteer for charity and an active CSR team raising money towards a company charity
  • Accessible and modern office spaces
  • Company social events
  • Fulltime
Read More
Arrow Right

Analyst, Product Support

When applicable, Bombardier promotes flexible and hybrid work policies. At Bomba...
Location
Location
Canada , Dorval
Salary
Salary:
Not provided
bombardier.com Logo
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Computer Science, Software Engineering, Information Systems, Engineering (or equivalent), plus 5+ years of experience in PLM/CAD data integration, 3D visualization, or technical publishing modernization
  • Hands on experience with Teamcenter product structures and change/configuration control
  • ability to work with JT and CAD derived datasets from NX and/or CATIA
  • Proven capability to transform CAD/PLM data into interactive 3D maintenance content (exploded views, step by step procedures, animations, hotspots) for technician workflows
  • Strong knowledge of structured technical documentation (CSDB/CMS) and linking procedures, parts, and warnings to 3D representations
  • familiarity with S1000D/IETM concepts is a strong advantage
  • Experience building data pipelines for CAD and metadata extraction, transformation, validation, and publishing at scale
  • Proficiency in Python, SQL, Git, and modern CI/CD practices for automation and repeatable releases
  • Comfortable working across business, engineering, data, and application domains, including requirements definition, troubleshooting, testing, and implementation support
  • Demonstrated interest or experience in AI assisted content creation (semantic tagging, intelligent search, automated validation, decision support) with strong governance and traceability
Job Responsibility
Job Responsibility
  • Report to the Supervisor of the Technical Publications Development team and contribute to strategic and tactical decisions related to Technical Publications applications, PLM integration, 3D visualization technologies, and digital publication modernization
  • Act as a technical bridge between Engineering (PLM/CAD), Technical Publications, IT, and external suppliers, ensuring engineering authoritative data is effectively transformed into accurate, configuration controlled maintenance information
  • Integrate and operationalize CAD and PLM data (Teamcenter product structures, BOMs, effectivity, JT, NX and/or CATIA datasets) into Technical Publications processes and downstream digital deliverables
  • Define, implement, and govern data pipelines for extracting, transforming, validating, and publishing CAD derived geometry, metadata, and technical content for use in interactive and 3Denabled maintenance documentation
  • Support the development of interactive 3D and animated maintenance content, including exploded views, procedural step sequencing, parts identification, tooling and safety callouts, and variant/effectivity aware visualizations for maintenance technicians
  • Develop, maintain, and evolve structured publishing frameworks, including XML/S1000D structures, schemas, business rules, transformation logic, and validation rules that support advanced digital and 3D content delivery
  • Define and maintain conversion and transformation strategies for legacy SGML/XML and illustration data into modern structured formats capable of supporting interactive, multimedia, and 3D use cases
  • Serve as the Technical Publications application subject matter expert in development, modernization, and integration projects involving CSDB/CMS platforms, PLM systems, visualization engines, and publishing toolchains
  • Gather, analyze, and document business, system, and technical requirements for new publishing capabilities, including PLM toTech Pubs integration, interactive 3D/IETP delivery, and datadriven maintenance solutions
  • Assess, prototype, and support advanced visualization concepts such as interactive graphics, model based illustrations, and live or animated 3D content, with a focus on usability, safety, accuracy, and maintainability
What we offer
What we offer
  • Insurance plans (Medical, life insurance, and more)
  • Employee Assistance Program
  • Competitive base salary
  • Fulltime
Read More
Arrow Right

Product Support Analyst Lvl 3

Amentum is seeking a Product Support Analyst lvl 3 for the Space Force Range Con...
Location
Location
United States , Vandenberg Space Force Base
Salary
Salary:
85000.00 - 110000.00 USD / Year
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a technical or related field (preferred), or a combination of education and experience
  • Minimum of five (5) years’ experience, preferably in a sustaining or development engineering environment
  • Extensive knowledge of materials, components, assemblies, computer and peripheral hardware designs
  • Proficiency in Microsoft Office and Adobe Acrobat Professional
  • familiarity with Adobe FrameMaker, Illustrator, or desktop publishing software
  • Ability to work effectively in a team and resolve problems with limited supervision
  • Strong verbal and written communication skills
  • Ability to travel to remote sites (e.g., Pillar Point Air Force Station, Pt. Mugu)
  • Flexibility to work occasional non-duty hours or weekends as required
  • Strong organizational skills with emphasis on attention to detail
Job Responsibility
Job Responsibility
  • Develop sustainment artifacts within a Product Support environment in accordance with Department of Defense (DoD) acquisition frameworks for electrical and mechanical systems
  • Partner with internal and external customers to define and implement an integrated product support plan (maintenance, sparing analysis, level of repair, Technical Order implementation)
  • Work with subject matter experts to determine and implement SMR codes, Work Unit Codes, and SERD records
  • Develop and present Product Support Plans detailing the twelve required product support elements for Customer approval
  • Support Engineering and Project Management within an IPT environment, including spares testing and turnover to Supply
  • Coordinate and manage multiple projects and complete assigned tasks without supervision
  • Provide technical guidance to junior personnel
  • Perform related duties, such as creating or sustaining Technical Orders
What we offer
What we offer
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement plan
  • Life insurance
  • Long-term disability insurance
  • Short-term disability insurance
  • Paid time off
  • Paid parental leave
  • Paid holidays
  • Fulltime
Read More
Arrow Right

Technical Product Support Analyst

We are looking for a skilled Technical Product Support Analyst to join our team ...
Location
Location
United States , Clearwater
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong analytical and problem-solving skills with a focus on critical thinking
  • Positive attitude and proven ability to work collaboratively within a team environment
  • Hands-on experience with mechanical and electrical systems, including familiarity with voltmeters
  • Self-motivated with a desire to learn and adapt to new technologies and processes
  • Demonstrated ability to de-escalate situations and deliver exceptional customer service
  • Experience in creating and maintaining technical documentation is preferred
  • Flexibility to embrace changing procedures and challenges
  • Prior experience in troubleshooting and repairing equipment is highly desirable
Job Responsibility
Job Responsibility
  • Address customer inquiries promptly, diagnosing and resolving technical challenges with precision
  • Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively
  • Maintain professionalism and de-escalate situations to ensure positive customer experiences
  • Collaborate with team members to streamline communication and enhance problem-solving efforts
  • Create and manage detailed documentation to support technical processes and training initiatives
  • Stay updated on emerging technologies and improve technical skills continuously
  • Perform repairs and maintenance on mechanical equipment as required
  • Uphold teamwork and a positive attitude in all aspects of the role
  • Ensure reliability and consistency in managing customer support tasks
What we offer
What we offer
  • Free individual benefits after 90 day trial period
  • Quarterly bonus plan after conversion to full time
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Associate Product Support Analyst

The Support Analyst assists customers with addressing any issues they have with ...
Location
Location
United Kingdom , London
Salary
Salary:
35000.00 - 44000.00 GBP / Year
xelix.com Logo
Xelix
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience in a customer facing role, ideally within the SaaS or tech industry
  • Strong time management and prioritisation skills
  • Customer-first approach
  • Quick to learn new technologies, product features, and processes
  • Python proficiency is mandatory and will be tested during the recruitment process
  • Clear, direct, and precise verbal and written communication
  • Proactively troubleshoots and resolves customer issues
  • Bachelor’s degree or equivalent experience, preferably in a related field
Job Responsibility
Job Responsibility
  • Proactively handle technical and non-technical customer queries
  • Gain in-depth knowledge of our product and roadmap
  • Represent the customer’s voice within the company
  • Coordinate with the Customer Success Team on customer risks and issues
  • Maintain and update the knowledge base with new product information
  • Manage and organise the support inbox
What we offer
What we offer
  • Competitive salary of £35,000 to £40,000 depending on experience plus 10% bonus
  • 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
  • Hybrid working with two days a week from our dog-friendly Hoxton office
  • On-site gym and cycle to work scheme
  • Employee discount at over 100 retailers
  • Comprehensive private medical & dental cover with Vitality
  • Enhanced parental leave pay
  • Learning & development culture – £1,000 personal annual budget
  • We’re carbon-neutral and are working towards ambitious carbon reduction goals
  • Lots of team socials & activities
  • Fulltime
Read More
Arrow Right

Product Support Analyst II

As a Product Support Analyst II, this role will play a pivotal role in supportin...
Location
Location
United States
Salary
Salary:
72000.00 - 90000.00 USD / Year
equip.health Logo
Equip Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A bachelor's degree in computer science, information technology, engineering, or a related field
  • 4+ years of experience in product application support, IT Helpdesk, or a similar customer-facing technical role
  • Ability to work 8 am - 5 pm EST
  • Demonstrated troubleshooting and analytical skills, with a proactive, solutions-focused mindset
  • Quick learner with a strong interest in mastering new technologies and systems, including Equip’s platform
  • Excellent verbal and written communication skills, with an ability to explain technical concepts to both technical and non-technical users
  • Effective multitasker who can manage multiple tickets, priorities, and stakeholders in a fast-paced environment
  • Working knowledge of databases, with experience using database tools to investigate data-related issues
  • Experience with MDM Admin (ideally Jumpcloud), GSuite Admin, Mac Support, PC Support, SAAS support, JIRA or other ticketing systems
Job Responsibility
Job Responsibility
  • Deliver prompt, courteous, and effective support to both external users and internal employees encountering product or technical issues
  • Investigate and troubleshoot software and platform-related problems reported by users via various channels (phone, email, chat, etc.)
  • Proactively identify patterns in customer issues and communicate actionable insights
  • Escalate unresolved or complex issues to appropriate internal teams and follow through to ensure resolution
  • Maintain and improve internal and external documentation, ensuring resources are clear, accurate, and up to date
  • Contribute to the creation and optimization of support workflows, processes, and tools to drive team efficiency and user satisfaction
  • Collaborate cross-functionally in a fast-paced environment, demonstrating adaptability and an ability to manage competing priorities
  • Participate in after-hours or weekend support as needed to meet business demands
  • Perform other duties as assigned
What we offer
What we offer
  • Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays
  • Competitive Medical, Dental, Vision, Life, and AD&D insurance
  • Equip pays for a significant percentage of benefits premiums for individuals and families
  • Maven, a company paid reproductive and family care benefit for all employees
  • Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more
  • $50/month stipend added directly to an employee’s paycheck to cover home internet expenses
  • One-time work from home stipend of up to $500
  • Fulltime
Read More
Arrow Right